Dream Catchers Lending - Canberra

5.0
based on 47 reviews

Customer Approved
“We make customer
service a priority”

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47 reviews about Dream Catchers Lending - Canberra

verified email - 16 May 2023

We have had the privilege of working with Dream Catchers Lending and their exceptional mortgage broker, Susan, and her dedicated team multiple times. With each transaction, they have consistently delivered outstanding service, making them our go-to mortgage partner.

Susan consistently demonstrates a remarkable level of knowledge and professionalism. She takes the time to understand our unique financial goals and requirements, providing tailored mortgage solutions that align perfectly with our needs. Her expertise and attention to detail have been instrumental in ensuring a seamless and successful mortgage experience every single time.

The team at Dream Catchers Lending are a well-coordinated and efficient group. They are responsive, proactive, and always available to address any concerns or questions that arise during the mortgage process. Their commitment to exceptional customer service is evident in their prompt communication and willingness to go above and beyond to ensure a smooth transaction.

One of the standout qualities of Dream Catchers Lending is their ability to handle complex paperwork and documentation. They navigate through the intricacies with ease, ensuring that all necessary documents are prepared accurately and submitted on time. This level of thoroughness and attention to detail has consistently expedited the approval process, saving valuable time and helping us secure the best mortgage terms.

Moreover, Dream Catchers Lending and their team consistently strive to find the most competitive mortgage options available. They tirelessly search for favorable interest rates and loan packages, presenting us with a range of choices to consider. Their dedication to securing the best mortgage terms showcases their commitment to our long-term financial success.

Having used Dream Catchers Lending multiple times, we can confidently say that their service is second to none. Their expertise, professionalism, and personalized approach set them apart from other mortgage brokers. They have mastered the art of making the mortgage process effortless and stress-free, delivering exceptional results every time.

We highly recommend Dream Catchers Lending and Susan to anyone seeking a mortgage partner. Whether you are a repeat client or a first-time homebuyer, you can trust their expertise and rely on their commitment to your satisfaction. Thank you, Dream Catchers Lending, for consistently exceeding our expectations and making our mortgage experiences truly exceptional!

Thanks for making our dreams come true!!

Darren and Moon

Thank you so much for taking the time to provide us with this comprehensive review. We are so grateful for the opportunity to assist you again in this exciting journey. Your kind words and 5 stars rating mean a lot because it reassures us that we are doing the right thing . We will be here if you need any assistance. Do stay in touch!!

02 May 2023

Really thankful to Susan Tan and her team. They made the whole process of getting a home loan simple and smooth for me. They explained the process and all the options and limitations clearly to me in plain language so I could understand how it all worked and make informed decisions. They are very prompt and organised, and I would not have been able to buy my apartment to live in if it was not for this team. So grateful. Can highly recommend,

Thank you so much Alistair. We really appreciate your 5 stars review and providing us with a great review. We're so pleased that you had a good experience. It was an absolute pleasure to work with you and we are so grateful for the opportunity. Congratulations on being a proud first home owner. Please stay in touch and let us know if you need any assistance. We'll be here :-)

20 Feb 2023

Susan Tan and her team at Dream Catchers were absolutely wonderful. This was my first time purchasing an apartment as a young single person, and I was informed and reassured every step of the way. Susan made sure I was able to take advantage of the best mortgage repayment rate and had all the necessary concessions. The whole process was as smooth and non-stressful as it could have been. I truly can't recommend her enough!

Thank you so much, Liz, for taking the time to tell us about your experience. We really appreciate your kind words and generous review rating. We know how daunting the mortgage process is and are so glad that it all went smoothly. Congratulations on being a first homeowner. We will be here if you need any assistance from us. Please stay in touch!

16 Feb 2023

Susan & her team were wonderful in refinancing our 5 mortgages to another bank. We did not want to cross collateralise so it was a LOT of paperwork to go through. Susan will fight for you if things are not right with the bank (which she did for us & got us our $3000 cash back). Her team are constantly emailing and/or calling to give you progress updates on your application & they also follow up AFTER settlement to check everything is in order.
I have never dealt with such a caring professional before & I love that she knows everything about your application as she deals with it all from beginning to end.
I can’t recommend Susan & her team at Dream Catchers Lending highly enough.

Thank you so much Stacey for your 5 stars rating and thoughtful review. We are so honored to have the opportunity to assist you with this refinance process. It's our job to ensure you get what you deserve and keep you in the loop during process is our priority. You've been amazing to work with. We're just a phone call away; please feel free to reach out if you need our assistance. Do stay in touch!

09 Feb 2023

Amazing and very supportive team. Thanks you Dream catcher team specially to Susan and Ceedee for helping us get through the process in acquiring our first property.

Thank you so much, Rex. We really appreciate your kind words and generous review rating. We are so pleased to be on this exciting journey with you. Congratulations on being a first home owner We will be here if you need any assistance from us. Please stay in touch!

13 Jan 2023

Susan and her team are very professional, they provided me with a couple of refinancing options and recommended the best option for me. Susan’s attention to detail, timely communication and follow up has been excellent. I have always known where the process is up to and what is required. I highly recommend Susan and her team.

Thank you so much for your 5 stars review. It has been an absolutely pleasure working with you. I am so glad to hear that you had a good experience with the refinancing process. Please do not hesitate to reach out if you need any assistance. Please stay in touch!

29 Dec 2022

Susan and her team are really supportive and take the time to explain your options and the reasons for each. They're always on hand to answer questions and provide advice, all of my emails and phone calls are answered quickly. Very glad to have taken up my colleague's recommendation of her services.

Thank you so much for your 5 stars review and kind words. We pride ourselves to provide the best and most prompt service we can to our clients. I am glad your experience was great. It helps to validate our service, very much appreciated :-) Please feel free to reach out if you need any assistance. Do keep in touch!!

verified email - 21 Nov 2022

Lordy be did I get myself in a pickle. 4 years ago. I got some terrible bank advice. Then I found Susan tan from dream catchers. She went through all the issues and sticky points. She helped me get through some serious financial whoopsadaisies. Susan has stuck with me for the last 4 years to fix everything and next week I will be moving into my brand new awesome home. I cannot rate highly enough her ethics, industry knowledge, and integrity of the process. I am so glad I found Susan and dream catchers. Everything from short-term loans to construction loans. Susan has helped me through all of it and I have come out so much better and in a really healthy financial state. Thank you so so so much.

verified email - 21 Jul 2022

I first met Susan when she worked for one of the big four banks. At that time, probably 15 years ago, there was less emphasis on making sure you always got the best deal because I believed the ‘bank’ would value their loyal clients and do the right thing. Wow, how time opens your eyes. Now, Susan is working for herself running a fantastic business which does actually treat the customers with genuine care and honesty. In my opinion the big four have lost touch with their customers and just treat everyone as a transaction. My children have gone to Susan and they all say the same thing. “Susan is just so lovely, and very efficient”. I would not hesitate to recommend Susan. She is genuine, she is honest, she does follow things up and you will trust her. She is the best I have found in the mortgage industry and I will unreservedly tell anyone I know to contact Susan. The big four have no concern for their customers, therefore Susan will fight for you and get you the best deal available from whichever lender will do their utmost to get the business. Which at any time of your life, is important.

Thank you so much for your 5 stars review. I am very blessed that our paths crossed at the bank and I am still your "go-to" person for all finance-related matters for you and your family. I value every opportunity to not only help my client but also join them in their home loan journey. I understand how overwhelming it can be and my job is to simplify everything for them. Thanks again for your continuing support and for taking the time to write this glowing review Please do not hesitate to reach out if you need my assistance.

verified email - 21 Jul 2022

Dream Catchers Lending is well named as that's exactly what they do. I have had a dream to buy my own home for some time. Susan knew exactly which lender would work best with my specific circumstances as I am self-employed. She also researched other options in case there were issues. My tight finance clause created tension however Susan's immense knowledge, intuitive ability, and calm, professional demeanor resulted in a super positive outcome in an amazing time frame. I now own a most beautiful home- my dream come true. Highly recommend !!

Thank you so much for a great review. This is the best part of my job to be able to make your dream come true. It is a gorgeous house and I am very grateful for the opportunity to guide you through this exciting journey. Please reach out if you need my assistance. Happy settling into your dream home :-)

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