4 reviews about Motoquipe

verified email - 19 Sep 2023

Deal with Motoquipe at your peril and pray you don’t need “customer support”.
Long story short, I ordered floor mats for my ’23 Passat and the ones they sent were incompatible.
They first tried to tell me that this was somehow my fault and that my literally 2 week old factory standard vehicle had an aftermarket modification, which of course it hadn’t. They eventually confirmed with a VW dealer that my vehicle was standard, I had to wait for this to happen as they didn't trust me or the pics I sent them, (attached here). Their product knowledge is not the best.
They had me return the mats and my own expense and refused to refund the postage even though they assured me they would.
After countless emails back and forth my “ticket” was simply closed.
To make matters far, far worse the manager refuses to enter in to any dialogue whatsoever with the customer, you are forced to relay messages through a warehouse worker.
This is totally unacceptable. I am astonished that a company can treat their customers in this fashion and I will never ever deal with Motoquipe again.
So tread carefully, you have been warned!!

verified email - 26 Jun 2023

Avoid this company. I bought two hail car covers for over $600 for the two, both fell apart and ended up in landfill. I reported this company to the ACCC TO MAKE THEM STATE THAT THEIR CAR COVERS WERE ONLY GOOD FOR 6 weeks.

This is now on their website so everyone knows they don't last and are really just a waste of money.

Quality is not good, others have made reviews regarding quality issues especially supposedly CUSTOM car covers.

Read the reviews, there are better places to spend your hard earned cash.

Approximate cost: $600

verified email - 19 Nov 2018

An order has placed with your company for the total cost of $873.99 by a wheelchair bound person for accessories for his new wheelchair access vehicle, the monies that you have taken is a whole fortnight's pension for him and you failed to deliver any of the products that he has ordered, 10 days later nothing has been sent out at all even though you have some of the products in stock. Your company has charged him $65 for a console cover which you infact have failed to return his calls to advise him if you can even supply this product. This is disgusting service from your company, all you do is take peoples money and fail to advise them of the progress of the order, no calls returned as promised, not a word from your company at all! I will be taking this further to Consumer Protection and leaving feedback for others to see so your customers can get a true picture of what your company does! Reviews are going to be appearing all over the internet, your potential customers need to know what really happens, the typical car sales attitude on the phone to take your money to get a sale but no after service what so ever after that!

EDIT: We asked this company to proceed with the order, then they block me from their Facebook Page and advise that refund is being issued, yet no monies have been received into bank account. This company will steal your monies and consistently lie about their own actions, they won't acknowledge their own mistakes and takes advantage of vunerable people. I will be following up with Ministry of Fair Trading, this behaviour is totally unacceptable!!!!! Motoquipe denies that we called them to ask them for a status update on the Consolve Cover for the vehicle, order was placed on 6 November and being toward the end of the day at the time that the order was placed, I was advised that they would call back the next morning after they checked with their factory, no call was received, I then called again on 7 November and asked the status if they could supply the console cover which they had happily taken the money for, they couldn't advise and promised that they would call back and never did, this was requested of them twice, I also requested both on 6 November at the time of placing the order and again on 7 November to send the items that they did have in stock being the floor mats and we would happily wait the standard time for the rest, but no items were ever sent nor was any update ever provided as promised. The staff from this company lie to try to make themselves look good and all they are interested is taking advantage of vunerable people and taking your money! They have been reporting our reviews to try to hide the truth from people. We have the invoice and phone logs here to prove that this is not a fake review.

Approximate cost: $874

08 Mar 2010

this store always has great customer service and the staff always know what your looking for, they have a great range of car accessories and car parts, novelty car items and what i like is that it has alot of items for girls and their cars too

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