Every single bad thing about car sales summed up in one company.

DO NOT GET CAUGHT OUT BY MOTORAMA SPRINGWOOD’s definitely UNFAIR but NOT QUITE ILLEGAL contract stipulations & amendments !!!

2 days before I was due to pick up my new car Motorama Springwood REVOKED, cancelled and refused to honour a signed contract as in their words “the principle dealer had decided he would not make enough profit from the deal !! Personally I believe they saw me as an easy mark: a FEMALE buyer whom they thought they could “put one over”. They figured as a women. I would be IGNORANT and STUPID enough to accept shockingly unfair business practice (bordering on illegal business practice) without making any noise about their APPALLING lack of customer service and business ethics !!! Not the case.

Last month I went into MOTORAMA on a saturday to look at purchasing a new car. The next day I had signed a contract for a new Jeep Compass with 30km on the clock , vin # ****, silver in color. I accepted a trade in price for my car agreed to a price etc etc ,the details of the deal relayed to me 1st by phone with Shane the Fleet manager, in conjunction with Alan the Sales manager (who I had dealt with in showroom.) I was sent a contract signed by MOTORAMA which I then signed and returned the next day.
Over the next few days I had contact with the Finance manager and another Saleperson. I RESIGNED as did MOTORAMA a second contract; as I fell for an upsell of $2500 dollars and the sales price needed to be amended.
I was ecstatic with my new car, believed it safe to leave in the hands of SUPPOSEDLY reputable dealer while my tow bar and tinting was seen to. A deposit was made a LEGAL CONTRACT was SIGNED I had a new car……WAS I IN FOR A SHOCK.!!

Two days before I was to pick up my car, deposit paided and after I had also paided for a bank check to be drawn for the remainder of the deal. I was contacted by Shane as the MOTORAMA representative to say that the principle dealer had instructed him to REVOKE THE SIGNED CONTRACT under clause 8 ( see below ).

8. TERMINATION & DEFAULT
a) The Dealer may, by written notice to the Customer, terminate the Contract at any time before delivery of the Vehicle is made, in which case the Dealer will refund to the Customer all monies paid by the Customer to the Dealer for the purchase of the Vehicle and return to the Customer any trade-in vehicle received from the Customer and neither party shall have any claim against the other. The Customer acknowledges that this right of termination is exclusive to the Dealer, however the Customer shall be entitled to any cooling off period allowed by the Laws.
b) If the Customer defaults in observing any of these Terms then without prejudice to any other rights and remedies of the Dealer, the Dealer may, after giving written notice to the Customer of the default and allowing the Customer a reasonable period within which to remedy the default, by written notice to the Customer, either seek to enforce the Contract or terminate the Contract.
c) If the Dealer terminates the Contract under clause 8(b) the Dealer may repossess and re-sell the Vehicle without being liable to the Customer and:
i) retain any trade-in vehicle or other goods received from the Customer including proceeds of sale of same; and/or ii) forfeit any Deposit and retain any other money paid by the Customer on account of the Total Price of the Vehicle; and/or iii) recover from the Customer by way of liquidated damages an amount, up to the greater of:
(1)
10% of the Total Price of the Vehicle; or
(2) all damages suffered by the Dealer through or because of the default including any loss of profit, shortfall in the re-sale of the Vehicle (if applicable) and reasonable expenses and costs incurred due to the default.

5 DAYS AFTER we had ALL SIGNED a legally binding contract MOTORAMA was not willing to honor this contract ; they were however happy to OFFER ME A DIFFERENT CAR ; this car had MAYBE 3000+ MORE KM’s on the odometer than the car I had agreed on …”HOWEVER they weren’t really sure how MANY km’s it had or in fact WHAT STATE or WHERE this car was as it was out with a customer as a loan car. “
THE CRUNCH IF I DID NOT ACCEPT THIS OTHER CAR INSTEAD OF THE CAR I HAD SIGNED FOR l WAS DIRECTED TO VIEW CLAUSE 8A AND BASICALLY WAS TOLD to “F OFF”
To my disgust as I had assumed a contract was legally binding. Clause’s such as this UNFAIR CLAUSE are added by UNREPUTABLE dealers are borderline ILLEGAL BUT ONLY IF YOU take legal action. I was VERY VERY CLOSE and I have reported them to QFT however they have little power to enforce BAD BUSINESS PRACTICES.I will follow up with QCAT but who has the emotional and financial strength to hold these BAD companies accountable … sadly atm I do not , What I can do is make bad reviews so others who are considering spending their monies with MOTORAMA WILL HAVE 2ND THOUGHTS !!!

The first and last time i took my commodore to Holden i left feeling so ripped off. When I had phoned to put the car in i was told about this great special that they are promoting at the moment and its such a bargain blah blah blah. When I went to collect the car I found out that the price that I was paying was the standard price for all services and tune-up. So there I was thinking I was getting this great bargain and it turned out to be a dud!! Never mind, mechanics always seem to get the females!!

From the time we purchased our new vehicle right through vehicle services and warranty work the service and attention has been amazing. I have nothing but praise for the team