Move Out Mates

4.2
based on 24 reviews

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24 reviews about Move Out Mates

verified email - 13 Feb 2017

One bedroom unit cleaned in Lane Cove, very happy with the cleaning service. I didn't like how my Monday booking was cancelled on a Friday when I had to hand keys back on the Tuesday. Moving house is a pain and everything is planned out so when the cleaners cancel you midday on a Friday for Monday there was some panic. They were able to offer the clean on the Sunday so we moved our plans to accommodate. Very satisfied with the two men who did the clean and the end product.

Approximate cost: $225

Move Out Mates 14 Feb 2017

Dear sallyg123,

Thank you for taking the time to share your honest feedback with us! We apologise for the last minute reschedule. Unfortunately unforeseen circumstances occur and in certain occasions some of the jobs need to be rescheduled. We are happy for the opportunity to discuss the situation and we believe that You are happy with the outcome.

Kind Regards,
Move Out Mates

verified email - 12 Jan 2017

I had no problems with the service. Cleaners were very cautious and I'm very happy with the flexibility about the hours. Good job, fair price.

Approximate cost: $400

verified email - 26 Dec 2016

I hired Move Out Mates to do a move out cleaning at the end of Nov for my 2 bedroom apartment. Two weird middle eastern men showed up and did no deep cleaning. They wouldn't even take out garbage. The carpet cleaning they offered was not even close to carpet cleaning. The stain removal service where they "test" it just means they will run their cleaner over it twice but they failed to get out two stains on the carpet. The bathroom, I think he just stayed in there and sprayed it down so it looked clean and wet when I entered. He didn't scrub the grout at all and left soap scum on the soap dispenser. Was really dissastified with this service. Move out cleaners in the past deep clean everything and throw out trash. The guy even tossed the pantry liners on the floor and then told me that he wouldn't pick it up or take it to the garbage. I paid close to $400 for this poor cleaning service and would have been better to just find a cleaner off Gumtree. Do not use this service!!!

Approximate cost: $400

Move Out Mates 29 Dec 2016

Dear maya-sousa755,

Thank you for taking your time to present us with this feedback. We regret to hear that our service has left you unsatisfied!

Our Customer Service supervisor has reviewed the case and has sent you an email with a proposal. Would you be kind enough to review it and reply to us at your earliest convenience. We'd appreciate you getting back to us so that we can resolve the situation promptly!

We're looking forward to hearing from you! Wishing you a great holiday season!

Best regards,
Move Out Mates

verified email - 17 Oct 2016

Great service, quickly, reliable, punctual and worth of money. I would definitely recommend. Many thanks!

07 Oct 2016

Fast, reliable and great service. I would highly recommend if ever you needed your house cleaned as a one off

Approximate cost: $140

04 Oct 2016

Thank you for a excellent clean, great service all done in an efficient time. I would recommended, thank you very much

verified email - 01 Oct 2016

Don't waste your money. After chanmging the time 4 times on the day ofmy EOL clean I had to clean what they didn't the next morning. They refused even a partial refund saying that by me cleaning it breeched thier guarantee. I couldn’t get it through to them that the house had to be handed back at 10am. Took them 2 days to get back to clean the light fittings holding up the return of my bond. To this day I am yet to see areceipt or guarantee they mention despite it being supposedly emailed 3 times.
Very poor service.

Move Out Mates 11 Nov 2016

Dear fe02bfcf,

Thank you for sharing your feedback. We appreciate every customer's opinion as we see it as an opportunity to learn and improve! We truly apologise for the delay on arrival the day of the service; unforeseen circumstances can occur but we always strive to find reasonable resolutions to such situations.

As for the End of Lease cleaning that you organised with us, this service was guaranteed for the next 72 hours after it was completed - this information can be found in the Confirmation Email and in the T&C in our website. This means that if the agent, the landlord or yourself are not happy with the results within that period of time, we should be given the chance to rectify the situation and organise a re-clean as soon as possible. As our policy was not kept and our terms and conditions were interfered in this case, we are not able to provide any reimbursement of the price.

Kind regards,
Move Out Mates

27 Sep 2016

Excellent thorough clean of our two story apartment, as we were moving out. Fair price and efficient. Would definitely recommend to anyone living in Sydney.

verified email - 21 Sep 2016

Booked this company for an end of lease clean, only to receive a call THE DAY BEFORE to say they couldn't do it. Less than an hour before close of business so had to frantically ring half of Sydney to find someone else to do it, at half the price I was quoted. All I got for an explanation was 'oh sorry, we can no longer do this job.' Move out mates you are an utter joke and I will denounce your unprofessional practices far and wide. Thanks for nothing.

Move Out Mates 19 Oct 2016

Dear Rebekkan,

Please accept our apologies for the inconvenience and for the impression you were left with.

Some unexpected circumstances caused the cancellation of the service on such a short notice. We are sorry for not being able to help you and hope you would give us a chance to redeem ourselves and provide you with our quality services in the future.

Kind regards,
Move Out Mates

verified email - 19 Sep 2016

was quoted $259 where they put that amount onhold on my bank on the day they told me the laundry wasnt included in the quoted price and wanted another $90 which i declined, and after they cleaned took a payment of $241 ontop of the $259 on hold; $259 is still on hold in my bank days after the cleaning,i have called the company where they were rude to me when i tryed to explain to them whats happened only to be told that it looks fine on there end, they wont reply to emails asking them to release my money. so i had no money for the weekend and still dont have the $259 that they are holding. i will not recomend to any of my friends or family. the cleaning was the same quality as what i could of done, was expecting alot better.

Approximate cost: $250

Move Out Mates 29 Sep 2016

Dear danielb561,

Thank you for the conversation earlier. Apparently there was a technical issue whilst the charge was being made, for which we apologise. We are happy that the situation has been sorted and the amount is back to your account. You are appreciated as a customer, and we really hope that this hiccup will not result in losing you as such.

Kind Regards,
Move Out Mates

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