Best movers ever!Seriously you guys are awesome , great recommendation from my fan ben!!!
Don’t listen to the naysayers go MYMOOVERS!!! #benisacunt

STAY CLEAR OF THESE SCAMMERS
On the day of our move they called us to let us know they have no trucks available and that they will have to reschedule for next weekend, when I said that it’s not possible and we have to be out of here today I was hung up on FOUR TIMES. The lady I was speaking to had zero sympathy for our situation. When I asked for a refund on our deposit I received no email confirmation, I tried calling and emailing with zero response, they just ignored my calls, I had to get my father to call them to which they also hung up on him several times. I’ve finally got my deposit back after way too much hassle. PLEASE STAY AWAY FROM THIS COMPANY. This move has been nothing but stressful and I just hope people reads this review and stays away from them, no one should have to go through this. You guys overbook yourselves and scam people, you should be ashamed of yourselves.

I booked My Moovers for a simple 1 bedroom apartment Local move for Friday 18th December at 2pm. At 2.30pm I was advised via text that they were running 2+ hours late. I tried 10+ times to call the company unsuccessfully, until I turned off my caller ID. At 5.30pm with no sign of the removalists I called again (with no caller ID) and was offered at small token discount after promising that the removalists would arrive later that night. At 6.30pm I called again and was told that the removalists wouldn’t be coming that day. I rebooked for 7am. 2 inexperienced removalists were sent and they proceeded to take 7.5 hours to move my one bedroom apartment with a booked lift. My furniture was damaged and a pay dispute ensued when My Moovers failed to honour the discount they had offered the previous night. I was hung up on multiple times by the extremely rude and unprofessional ‘customer service’ team and was not allowed to talk to the manager despite multiple requests to do so. This company subcontracts out removalists (they do not hire their own) and has clearly has shoddy business practices. They are untrustworthy, poor communicators and unethical to say the least. Do not book this company.

Approximate cost: $875

Absolutely terrible! Booked the job 6 weeks in advance. Got confirmation a week out and then again the day before. Movers were due to arrive between 9 and 10. When they still weren’t there at 10.15, I called the company only to find they had no one to do the job. No one had even attempted to contact me to let me know they weren’t coming. No apologies, no assistance given. Still waiting on my deposit back.

I’d give minus 5 stars if I could. DO NOT USE THIS COMPANY. They moved us on 26 Sept. They were late, incompetent, damaged our goods and our brand new house, and then tried to blame the damage on us. I lodged a complaint on 27 Sept. They asked for photos of damage on 4 Oct which I provided on 8 Oct. I have heard NOTHING since, not even an acknowledgement of the damage and terrible service.

***DO NOT USE*** They cannot manage to deliver boxes on the scheduled day. Left me with no confidence they were going to deliver on the moving day. Extremely unprofessional!
I booked without doing my due diligence (silly me), poor customer service. Ordered packing boxes which were not showing on the invoice, I followed up and was assured these will be delivered on the day and that EFT payment would be available. I never received the boxes and after numerous calls and being promised a call back with an update (which never occurred). I called again only to be transferred and told to give them 5 minutes to chase up. After no call back I called again to cancel my booking, if they can’t deliver on this, I have no confidence they can move my furniture. I’d rather lose $100 deposit then be stranded on the day.

Unreliable!! Didn't even turn up. Hung up on me 3 times and then blocked my calls. Never use them!! Even tried to reschedule my original booking and then after I begged came at 5pm in the afternoon!!

Approximate cost: $500

ABSOLUTELY DISGUSTED AND UPSET WITH MY MOVE.

Removalists were 2 and a ½ hours late. I booked them in for a 10.00am arrival, and they didn’t show until 12.30pm. I was on a tight timeframe. It was an absolute nightmare even trying to reach anyone on the 1300 number to find out what was going on. Eventually when I did get through, after numerous attempts, I was told they were only 10 minutes away, After 20 minutes they still hadn’t shown up, so I called back again and was told the same thing, that they were 10 minutes away. This scenario went on over a two hour period with me being completely stressed out of my mind and in tears. As if moving house isn’t stressful enough without being given the run around by the removalists. When they finally showed up, I didn’t even get an apology or even an explanation as to why they were late. The younger guy was okay, but the older, overweight guy came across as rude and disrespectful. He didn’t even say a word to me the whole time and gave me dirty looks. He also struggled with walking up the stairs, and I also watched him taking my belongings down the stairs on the trolley, and he was rough as guts. I knew right there and then, that my furniture was going to be damaged. Clearly he shouldn’t be in this kind of job. He was awful.

The move was from a 1 x bedroom apartment to another 1 x bedroom apartment, and it took them 2 hours to load up the truck with my belongings. I have moved quite a bit over the years, and speaking from past experience, this should’ve only taken them about an hour – and hour and a half tops. Then the older bloke was clearly starting to struggle, so he stayed downstairs by the truck for the majority of the time while the younger guy did most of the work. I even jumped in and helped by taking boxes and small items of furniture that I could carry myself down to the truck. I had to end up telling them to get a move on as it was taking too long, so therefore not everything got packed into the truck. I had to end up finishing off the move all by myself doing several car loads back and forth of my boxes. I am a single, 48 year old female, so this was not ideal for me.

When we arrived at the new apartment, the older guy again stayed downstairs by the truck (new place had a lift, so he would’ve been fine). When my furniture was moved inside the apartment, I straight away noticed 4 dents in the door of my fridge which were not there before. I pointed this out to the younger guy, and he just said that the dents were probably there from before…..The dents were NOT there from before. My fridge is only 2 years old and was like brand new without any scratches or dents. My TV unit was scratched and the leg to my bedside table was damaged, which also were not like that from before. They also scratched the kitchen floor in my new apartment when moving the fridge into place.

Then at the end of the move, I was overcharged. The move ended up taking 4 hours in total and I was charged for 5 hours. Because I was so stressed out by these guys, I didn’t realise at first that I had been overcharged. I have now been trying to chase this up for the last 10 days to be reimbursed and compensated for the damage and inconvenience caused, and no one will return my phone calls or emails. When I do eventually get through to someone I just get told that someone will call me back later that day, and no one does.

I have also moved from one side of the country to the other (Perth to Sydney) with another removalist company, and they were absolutely flawless. MyMoovers only had to go 6km’s from Bondi to Kensington and it was the most stressful move I have ever had to deal with. [Removed comment]

The recent reviews are all true. My experience follows the same script. Simply avoid and spend the extra money, it's cheaper in the long run.

They will hassle you to make a booking and lock in a deposit. Messaged the day prior with a completely different booking time. Called 20 minutes before the rescheduled time to say the "truck had broken down." Had to chase them up for a rescheduled time the next day, and then no one arrived. No contact at all from My Moovers and all lines are turned off on a Sunday so could not get an update and had to book Two Men and a Truck (who were outstanding) at short notice to be able to vacate the apartment before the end of lease clean.

Called on the Monday - two days after our booking - and staff had no idea our move wasn't completed. Despite no service being delivered I was asked to enter a ticket to have my deposit returned.

Dodgy, do not use them and especially don't use the cleaning service, [Removed word] job plus left damaged floors and cupboards.