I organized a ceiling insulation with Neco to be installed while I was at work. After returning home from work I noticed the man hole cover was damaged. I entered the roof to inspect the new insulation and found three down lights in direct contact with the insulation (one of the bats was black (burnt) where it was in contact with the down light, leaving my family in a dangerous situation. No transformer covers were supplied (as organized), there were pockets of no insulation and the heating ducts in the ceiling were damaged. After calling Neco and leaving phone message after message, and an email I received no response. Only after contacting consumer affairs have I had some of the issues resolved. I went into Neco today. I met with the organizer of the ceiling insulation. She was arrogant, rude, sarcastic and took no accountability. "You are still going on about it", was a typical response. I have visited Neco on a number of occasions and found the staff in the retail store fantastic. This was an isolated incident, albeit a very dangerous and sour experience. I will use Neco for their retail products but can not recommend them for their insulation work.

Approximate cost: $0

I had my house insulated by this company under the government scheme and I did not have to pay, however, the product used does not seem effective or approved by the Dept of Environment. We also had damage to our ceilings in two rooms which has not been repaired a month after installation. and still debating the issue. There was damage to a ceiling duct but that was repaired after about three weeks and numerous phone calls

Approximate cost: $Nil