15 reviews about Nepean Motor Group

16 Feb 2024

Customer assistance

Just been over to NMG and Trent helped me out with an issue I had with managing contacts (in the phone screen) in my Skoda. He was very helpful, courteous and professional. Could not recommend him enough. He is certainly an asset to NMG.

verified email - 15 Feb 2021

First, call on 4/2 to book car service first time with Nepean group, Operator asked which service#... I can't be advised because a car was with wife however been advised approx. 90km... The operator can't conf price and she told will check on the booked day visit. Today visited and spoke to reception and adv to check logbook available in the car. She confirmed will do, she described what will service but not said the price would and I signed documents given I didn't read because she has explained and I trusted... I got a call after two hrs. waited for and the person advised that required brake fluid change and rear wiper...I wondered about wiper as just got changed not even month for pink slip requirement with rear brake bulb. So, I denied to change wiper and was happy with brake fluid change... I waited for another more than 2hrs. and got message car ready to pick up... Surprise... NMG invoiced $700plus for service... I wondered why and if that expensive why has not been notified before... they did charge for rear brake bulb and after an argument. they took off and reduce to $488.11 because of the situation explained to the reception, however, I was not happy with this price too so escalated with Manager and response from the manager that I have signed documents so I should no price for service, even their receptionist she told them she did not advise and other staff advised me she is new in the job so must have forgotten to confirm price and service manager not helpful at all she only advised what price suppose to be then if not they charging correctly. Seriously, how would I know I am not a technician and never paid that much for cap price service. She was keep pointed out that I have signed their documents. So, I advised all of you think twice before you go service with them and check twice or more about price and what they do service your car.

Approximate cost: $488

13 Jun 2020

We recently bought a Mitsubishi Eclipse. The sales agent named Rachel O’Connell did an excellent service to us to the point that she even delivered the car to our place, thank you Rachel. More power to you!

23 Oct 2016

We highly recommend Mitsubishi at Nepean motor group . We bought a Triton Dual Cab from
Adam Tregier and he was excellent , took all the time we needed , extremely helpful and informative.
We would like to thank Adam , Sheridan and the whole team from Mitsubishi for making our purchase a stress free and enjoyable time .
Many thanks
Mark and Priscilla

23 Oct 2016

I recently bought a suzuki baleno from here and I am really happy. Really great service provider and helpful staffs. Especially Mr. Daniel(Penrith-Suzuki).

31 Aug 2016

I highly recommend Matt Dellow at Nissan. He was extremely informative and helpful. organising test drives and answering all our questions. He made the process of buying a new car stress free and easy. Nepean Motor Group Nissan also price matched a good offer from another dealer.

Nikki Jacobi
06 May 2015

Excellent service. I was nervous in purchasing my first car but the staff at Napean was extremely friendly and accommodating that I enjoyed the purchase in the end.

verified email - 04 Apr 2014

When I first decided to buy a new car, I was dreading it, expecting it to be like going to the dentist; a painful and expensive experience.

I must say that Matt made it the total opposite; he made the whole process an absolute pleasure from start to finish. Nothing was a problem and he was extremely patient with me deciding to change my mind halfway through. He made everything happen exactly as he said he would and on time.

Also, at first I was looking at a VW Amarok and the young VW guy was also very very good. This has been by far the best experience I have had buying a vehicle.

Needless to say, I would be happy to recommend Nepean Motor Group to anyone

verified email - 04 Apr 2014

I wish to congratulate Nepean Motor Group for the excellent service, information and personal attention that was received when purchasing my new car.

Both my husband and myself cannot speak highly enough about what gems you have employed at the dealership. I was very surprised and impressed with the team in every regard and have expressed my thoughts to all of the people who have seen and admired my new red Dualis.

The presentation of my car was wonderful, never have we ever picked up a new and received such personal service. Thanks especially to Brittany, I have a "great memory photo" of her and myself too.

Thank you again for such a lovely experience with your staff and company. We would be a return customer!

verified email - 04 Apr 2014

I wanted to thank NMG so much for everything the team have done for me. Firstly let me congratulate them on the level of professionalism I've encountered from everyone at the dealership and over the phone. Madison was very helpful, patient and thorough, Michelle was so quick to work out finance and solutions, Paul was amazing coming in to North Ryde to evaluate the trade-in and even Debbie, the Dealer Principal being available on the phone and email. I felt very well looked after and can't speak highly enough of the experience of buying the car from Nepean Motor Group.

On a side note I was also very impressed with the level of customer service provided (Breakfast, loan car whilst the car is serviced, starshot photo shoot etc.. ) and with all the dealerships I visit, work with and have been dealing with on a personal level they are way above anything I've encountered. What a breath of fresh air! When you deal with Debbie, it truly shows how much she cares for the community and her business.

I will certainly recommend NMG to anyone out there and I couldn't be happier with my new car and to have supported such a fantastic business.

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