We chose NewGen Solar and Sanden on the basis of general research on heat pump systems, and because friends had had a good experience with their installation. From time of ordering on a Thursday morning (before Australia Day) we had hot water from our new system on the following Monday afternoon. Incredible service and very efficiently and professionally managed. The Sanden is so quiet and efficient it’s unbelievable
Converted our gas hot water service to a Sanden Heat Pump with the team from NewGen Solar & Heat Pumps a few months ago. That got our HWS off gas and the only thing remaining is the cooktop and heating. As it was winter and the heater was in use it has been hard to really determine how much gas was being saved and how much extra electricity was being used. Typically a HWS accounts for 20% of home energy bills (maybe not our house) and it was expected the heat pump would add an additional 4 to 5 kWhrs of electrical energy. Now that it is summer and the only gas use has been the cooktop it is fairly easy to see the differences. Electricity has indeed increased 4 to 5 kWhr/day but gas energy has been reduced by approximately 80 MJ/day - that is the equivalent of 22kWhr thanks to the efficiency factor of the Sanden heat pump of 5. At $0.32/kWhr for electricity and $0.025/MJ for gas I pay an extra $1.60/day for electricity and save $2/day on gas. Now that is going to take quite a few years to pay off the additional expense (unless I get solar PV) but I will eventually come out ahead and even quicker if gas prices continue to skyrocket. If you are thinking of a new HWS the Sanden heat pump is everything it claims to be and the team at NewGen Solar were a delight to work with.
Thanks NewGen. Your tradesmen did a great job, and we LOVE our new Sanden hot water service!
Andrew, Upwey, Victoria
I was very impressed with NewGen's friendly communication and professionalism. I have already recommended them to my friends. Loving the Sanden Heat Pump. Terry - Badger Creek, Vic
Just a big vote of confidence and recognition to Ben and the crew at NewGen Solar for the superb service we just received when our Sanden had some issues. Things break down but despite us living two hours out of Melbourne, Ben has provided us with constant communication, clear intentions and a top quality after sales service. The guys from JAGAR Plumbing Solutions came out and have done a great job as well. We are and remain VERY happy with our choice of Sanden Eco as our hot water solution. Thanks Ben - happy to be a reference for anyone you would like to send our way!
We would like to thank you, Ben and your team for the best service we have had in years – Glen, from Vermont South
Very happy with the new Sanden hot water heat pump system. Ben and the tradespeople provided an excellent service. Much appreciated and highly recommended.
We were really rapt with this service from Ben's consultation and organisation of everything to the team on site who did a really thorough job.
As an early adopter of this type of equipment access to good data is crucial to decide whether to run it during the day or at night, what size tank to buy and also whether to link it to the use of solar panels during the day. Ben pointed us to Sandens US website for this purpose. Really great to have Ben's 'open all hours' attitude to support as well.
Thanks Pat, really appreciate the nice feedback. We certainly take great pride in what we do. Congrats to you for your research and choosing the Sanden Eco heat pump, it truly is a brilliant product and by far the most efficient hot water system especially in central Victoria where the winter temps can be very cold.
We are really happy with the Sanden system. Ben was extremely helpful,getting the installation very quickly, he is passionate about his product and was happy to answer all of our questions. He even came to check on things after the system was installed. The plumbers were very professional in the work they carried out and were careful to ensure everything was clean and tidy when they had finished. We would have no hesitation in recommending Newgen to anyone. Di & Alex
Excellent customer service and quality tradespeople .
Great product with 100% service
Thank you for an easy installation .
Cheers Nathan
“It was a pleasure dealing with Darren and Sai at SSandP. My preliminary calls”…
“Professional service. Competitively priced. We were happy with service and”…
“Very easy to deal with. Always return your msgs. Installation went smoothly. Nil”…
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