NewGen Solar & Heat Pumps

5.0
based on 51 reviews

  • Melbourne, VIC 3000
  • Visit our website
  • Opening Hours (Thursday: 8:00am-6:00pm)
  • Payment methods
    Bank Transfer, Credit Cards, PayPal
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51 reviews about NewGen Solar & Heat Pumps

verified email - 19 Mar 2017

I purchased a Stiebel Eltron unit from Ben, despite an issue with the delivery (out of Ben's control) Ben solved the issue quickly and efficiently. The unit arrived, now installed and works to perfection, I estimate my annual savings to be in the high hundreds. Great product, very quiet and a great person to deal with - ten stars from me, look no further for a hot water solution.

verified email - 23 Feb 2017

Couldn't be happier with the service and product from Newgen. From the first call to Ben, who was there to quote within 3 hours, to the plumbers and electrician who arrived at 7am the next day, we have nothing but sincere praise. We had done a lot of research about the best system for its Eco credentials and value and kept coming up with Newgen . It was great to see all involved so passionate about their product and service. The Sanden system works effectively with our new solar energy and the installation is very neat and tidy. Thank you Ben for diverting your installation crew from other less urgent jobs to ensure that we had our hot water back safely and as quickly as possible. Can't recommend you highly enough.

verified email - 14 Jan 2017

I am so grateful for Ben's prompt service and great manner. Also very understanding. I would recommend you to anyone considering a heat pump.

verified email - 23 Dec 2016

Fast, efficient and hot! We were extremely impressed with Ben in his advice, pre sale and post sale communication. We purchased a Sanden hot water tank and heat pump and have been loving the instant and constant hot water. Our previous system was a different brand ( Quantum) and, on reflection, a poorer quality product. However, after doing some research on the Sanden product and speaking to Ben, we were convinced that the increased price was well worth it. Ben was extremely responsive and delivered our new system quickly and efficiently. We were also impressed with the workmanship of the men installing the system. It has been nearly two months now since our purchase and I would highly recommend Ben at NewGen Solar. Our only regret is that we did not change over hot water tanks sooner.

verified email - 21 Nov 2016

Ben was very informative about the benefits of the heat pump hot water system. He helped select the best size unit for our requirements and his trades people did an excellent job of installation. Very happy.

Approximate cost: $4000

verified email - 21 Oct 2016

Contacted a number of solar hot water suppliers to get quotes and information about replacing our hot water unit. The NewGen contact was Ben Cole who not only answered my questions on the phone but same day arranged to call in and explain the Sanden Eco Heat Pump Hot Water System. My wife and I were impressed with his no nonsense approach and his comprehensive knowledge of the heat pump attributes. After explaining the stainless water tank was made in Australia and had a 15 year warranty and that the whisper quiet heat pump fan used only 1kw of power a day, perfect when combined with our solar PV array we agreed to have the system installed. Next day, bright and early, his team Russell and Jacob arrived with all units and commenced to remove the old system and install the Sanden. They did a thoroughly professional job completing all the work in 3 hours. Commissioning the unit and explaining how it worked. It was already hot by the time they had cleaned up and headed off. It is hard to find reliable and professional tradesman today and I would thoroughly recommend NewGen and their installation team. So far the heat pump has been a very effective hot water generator. And I am confident that I could contact Ben Cole at any time should I need his assistance. Thanks NewGen.

Approximate cost: $4600

verified email - 09 Sep 2016

We had a Hot Water Heater Pump installed through Ben a year ago. Best decision and investment on our 10 year old house we've made yet. We have halved our electricity bills from replacing our old electric hot water system. It's so quiet you do know its there. Best of all no more wasted water and its top of the list for energy efficiency of the unit. Ben was completely helpful in explaining how it operates compared to our old unit. All the tradesmen NewGen Solar use are great. Ben keep in touch all the time to let us know what was happening and was flexable with us from start to finish. Pleasure to do bussiness with. Thanks Ben.

verified email - 28 Aug 2016

Fantastic product and fantastic service! When building our current house, I did many hours researching an appropriate hot water service and decided on a Sanden Eco 315 heat pump system. Whilst the product reviews helped, it was the pre-sales advice from Ben at NewGen Solar that convinced me that I was making the right decision. And right decision it was. The Sanden unit is very efficient, very quiet and quick to get hot water flowing.
As for Ben and his team at NewGen Solar, absolutely faultless. Ben's pre-sales, sale/delivery process and after sales service is second to none.
Extremely happy that I made the phone call to Ben.

Many thanks for the great service.

Peter

verified email - 28 Aug 2016

We had concerns with this Sanden system when we had problems early on but Ben was fabulous with his attention to detail and willingness to oblige. We can highly recommend New Gen Solar to anyone!

verified email - 27 Jul 2016

Needed a new hot water system quickly. NewGen fited in quickly with my availability and replaced my leaky gas hotwater sysyem with a new Sanden heat pump heater. Not only now can I use my solar panels to heat water but the installers were great. Punctual, quick, efficient and did a fantastic clean up after the install. Highly recommended.

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