after a well and truly cancelled policy NRMA continued to take money from my account, upon contacting them I was given the almighty run around and told I would have to wait for a refund.
Wait for money they stole! DO NOT EVEN CONSIDER THEM, they are too expensive anyway

I found this business on Word of Mouth

We lodged a claim after our gas fireplace blew up in a storm in February 2023. NRMA asked me to organize a report from a gas fireplace technician, so I did and sent it to NRMA. After a long time waiting for a response, I followed up NRMA. The NRMA representative asked me why I got a report done and that I should not of done so, mentioned that they have to organize there own electrician, I found the representative to be rude. I obliged, I took some more time off work to meet the electrician, he spent about 5 minutes looking at the fireplace and said that he couldn’t pin point the issue and that one of the electrical components is probably damaged from the storm. After his visit I had to follow up NRMA, the representative advised me that they will now need to send another tradesman out to look at the issue. It has now been over a year without our gas fireplace working. It looks like we will be in for a cold winter! (There were also many more messages and phone calls with no progress)

I have had my home and contents insurance as well as my car insurance with NRMA for over 25 years with no claims. My 3 daughters also insured with NRMA when they left home after my recommendation. I have a 25% no claim bonus for life. Last year my premium went up by $500. Fair enough, everything has gone up. Yesterday I received my annual account and it has gone up by $1000!! I am living on a single pension, there is no way I can pay an extra $1000. I called but I got no help, no discount! Very disappointed customer! Buy buy NRMA!

Location: Canberra
Client Rom Kenneth

Been an NRMA customer for 15 yrs and now I won't be using them, they have no offices in Canberra so thought I would post this in another branch as they are all the same

8 months ago my pay by the month home /contents and car insurance was due and the payment wasn't successful. I only received a SMS Saying they tried to take payment and there were no funds in my account ( fair enough to NRMA). They will try again in 2 weeks.
Anyway fast forward 7 months and I don't have any insurance and the company didn't even send me an email,SMS or even write to me saying I'm no longer insured. Therefore for the last 7 months I have been driving my car thinking I have insurance but I haven't.
What a joke.
Don't use this insurer they are just rip off merchants. They used to be excellent about 10 years ago and now it's just a cash grab. I am now moving all my insurance products including CTP to someone else. I work in an industry where I get to recommend insurance companies. Obviously I won't be recommending NRMA . So tough luck to them . NRMA OBVIOUSLY MESSED WITH THE WRONG PERSON THIS TIME

Called for a key problem but sent a machine. Refused to send a locksmith. Mechanic said he going to call a locksmith for me but didn’t and have me waiting for 4 hours. Keep asking me to tow my car to the mechanic but the mechanic doesn’t even know what’s wrong with it… what bull shit…

If I could give no stars I would. NRMA is staffed by the biggest clowns in the world who have no idea how to do their job. The make up lies, don’t do what they say they are going to do and make you run in circles trying to make sense of what the hell they are up to. They are all about the ‘sorry’ but don’t actually do anything about their horrible customer service. What a joke! Don’t insure with these idiots.

CANCELLING MY POLICY FOR BEING MISTREATED BY YOUR TEAM MEMBER ON A PHONE CALL TODAY

PLUS BEING NOT GIVEN THE DISCOUNT PROMISED ON THE FEDERAL COURT SCANDAL

PLUS POLICY BEING CANCELED BY YOU GUYS WHEN I SOLD MY PREVIOUS CAR BUT RENEWED MY POLICY ONTO THE NEW CAR I BOUGHT

YOU GUYS LOST A LOYAL 9 years CLIENT
AND WILL HAVE A TERRIBLE WORD OF MOUTH REVIEW

Client services and Technical Advisors do not follow process deliberately to mislead clients.

The worst customer service ever I have experienced.

I have to pay for someone’s car repair bill out of pocket because my car was not insured at the time of the accident.

Before settling with NRMA with the amount which I can afford to pay, their Recoveries crew had transferred my case to the recovery agent (simply because I only gave them the assessment report after 14 days and their policy requires you to pay within 14 days.) This has made the process a lot complicated and drained me mentally.

There’s no consideration during the communication with the customer service. They don’t care about your financial hardship nor the amount is reasonable, and all they care is if they follow their own “term”.

Purchased $1500 (Cost $1440) of gift vouchers, they were emailed but did not work.

Tried to call Club Connect, their line went to a messagebank that hangs up on you. Emailed, to say why can i not call then all of a sudden the phone line was open.
They said they would contact supplier and be in contact. They were not. I called again, the phone line was not taking calls, I emailed and then called and called again, finally someone answered and advised it may take 24 hours. I advised i didnt have 24hrs to wait for my money back and after a heated discussion they refunded the money. ($1440 can be a lot of money for someone to loose for a couple of days)
Then 2 days later they retook the money without authorisation. I tried to call , couldn't get through yet again (and its not that its busy it gives you a voice message and asks you to leave a message but before you can it hangs up on you)

So now Ive had to buy the vouchers elsewhere with the funds i had allocated for them and then NRMA/Club Connect 2 days after the refund took $1440 of my money again which was for rent and bills.

When i called they were not very worried all they did was send an email to the bank asking them to release the funds which did nothing. The bank didnt have the funds they did.

I called the bank they said that NRMA/Club connect would need to release the funds, but i could not get hold of anyone who would. I emailed and emailed and emailed only to be ignored.

So currently I am $1440 down. I am not sure who will pay my bills this week or how I am going to call the real estate and say i cannot pay rent because NRMA wont give me my money back??

My advice if you have kids and a family do not use these guys for your holiday bookings as you may end up with them taking a large sum of money and then no accountability to help you get it back.

I am now relying on the bank who say it could take 3 to 45 days to get it back.

Approximate cost: $1440