1 review about NuShape Foods

verified email - 14 Nov 2012

Took advantage of their promotion $25 off the first order. Placed order on Friday afternoon and was told I would get the food delivered on Tuesday. That wasn't the case. The email recieved on Monday morning stated the food will arrive the following week. OK, I thought to myself, no biggie. I just won't start the program until a week later. Tuesday came and I was so excited to get the food delivered. Opened the box and voila, wrong order delivered (I am a vegetarian and the box was full of meat) Ok, I am a little disappointed, and contacted them on the 1300 number. Told them of the problem, the staff I spoke to, was helpful though and tried to resolve the problem and said that they will get the right order out on Wednesday noon (wednesday is not their normal Canberra delivery) which I was quite happy with the news. Now today is Wednesday, I waited until 3pm...still no delivery. So....I called again! Staff explained due to out Wednesday is out of the delivery area, it could take longer, but they will call courier company to check. 5mins later staff called back and said the courier company does not have my box of food! What a saga. So now, I have wait until tomorrow for my food. On top of that, the $25 discount hasn't been put back into my account despite chasing them up over the past week. I ordered from NuShape because I wanted the conveniece and tryig to lose weight at the same time. I haven't even tried their food yet, and I am contemplating not to continue with their services. Very disappointed with them

Finally got the food delivered on Thursday morning. Hmmm...the food was prepared and picked up on Wednesday night. So by the time it arrived at 10:30am, the ice pack is no longer cold and the food is not chilled. Thought to myself whether the food is still ok to consume. After much thought, I decided to try them since I had so much problems already and it's vegetarian so it should still be ok.... hmm...didn't work out well with the fresh food :(
Won't be ordering again

Approximate cost: $150

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