Three purchases equally $100+ was made on my credit card which was saved into the app. I did not make these purchases, the address on my file was changed and then password changed/locked out of account. Called my bank and blocked my card and launched a dispute to get the money back. When I went on the app before the password was changed there was another item $140+ sitting in the ‘cart’. New card replaced and yet another purchase was made and overdrew my account. Bots or hackers making fraudulent purchases on cards saved in the app as the payment method. Not good. Have reached out to have the orders cancelled and money refunded and still in the process. Be careful using this app!

Ordered goods and they kept pushing back shipment date. After 3 weeks, told us they encountered some stock issues and needed to cancel our order, and yet, the goods remained advertised on the website throughout the whole process. After cancellation, we had to buy the exact same product from another supplier and paid $97 more on a $300 item. All our communications have been ignored, no apology and no compensation offered for the inconvenience and extra cost.

*UPDATE* For anyone wondering how this is progressing - NSW Fair Trading has investigated and given OzSale 7 calendar days from yesterday's date [22/12] to provide a remedy to me "in accordance with their obligations under Australian Consumer Law". That's 6 days left OzSale.

Absolutely ridiculous scam company. After very carefully researching the dimensions of the solar tiki torch, including taking screenshots of what I purchased, I have ended up with 8 falsely advertised solar torches, at dimensions far far less than what I purchased. They are in fact a completely different product, the smaller size of what was sold to me. Advertised 790x120mm, received 500x70mm. Not even close. OzSale has not responded to my complaint in any way shape or form in three weeks - not advised how they are going to deliver me the products I purchased, not advised how they are going to retrieve the incorrect products at no cost to me and refund my money. Nothing at all. Not even an acknowledgement of the issue in 3 weeks of sending email after email.

Approximate cost: $79

Ozsale might have great bargains, but don't ever expect your refund any time soon. I lodged a claim nearly 2 weeks ago. I've received a claim number, but nothing else. Buyers beware!!!

Approximate cost: $80

Purchased a product, asked for a refund which was approved in writing. Sent the product back as per their instructions and they refuse to give my money back. Do not purchase from this company because they don’t give refunds.

Approximate cost: $1800

Great quality and great service, definitely coming back.

sales sometimes seem to end early and postage does take longer then stated, however items are always as described

I am just skipping through these comments here and I wonder about some of them.
It is a discount webside, they state in their terms that you won't get your money back very clearly as well as the postage cost and delivery times.
People should read before complaining.
I personly never buy any beauty products as I know were they buy their products from (generly it is very very old stock or factory seconds)
I love the shoe deals they always have and yes i always make sure I check the size charge exactly eache time I place an order.
I bought several clothing items as well over the last 3 years and I was very happy with all of them.

Would definitely not recommend. Sizing is terrible on ladies clothes and when they don't fit you can't get your money back, only a store credit so continually losing money on postage. I tried to complain but they don't care. Really poor customer service, will never purchase again!!

The warehouse in sale in Smithfield is awful! Everything looks old and used, really not worth the time. I don't understand how so many people were buying things there, I actually felt bad and want them to tell them that there were so many other places where they could be better things at a better price and quality, I guess just the word WAREHOUSE SALE can brain wash you.

Approximate cost: $100