Pele Plumbing

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Service awards

Reviews (21)

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14 Aug 2019

The workmanship was very professional and my house was kept clean and tidy throughout.

07 Aug 2019

Couldn’t be happier with the result. We had a Escea unit installed into an exisiting chimney which involved removing an old unit that had been installed poorly. The team were very polite, on time, tidy and had good attention to detail. Thanks again!

01 Aug 2019

Very courteous and helpful. This was a gas fire installation, taking up most of the day and required a removal of an area above the fireplace with a patch up and re-plaster afterwards. Really high quality work with a great clean up afterwards as well. They even came back the next day to show me how to operate the fire (I was pressing the wrong button!).
Would definitely use again.

verified email - 01 May 2019

We engaged Pele Plumbing to install a gas heater at our property early 2018 and after multiple reminders over text, voice mail and emails received a final quote in May.
The sketches were done by hand (1 min job) and the follow up process to get an initial quote and a revised quote was long and very painful.
[NAME REDACTED] consistently failed to deliver on his commitments (ie. getting back to us on agreed time with expected revisions).
We then paid a deposit for the work to start a month later.
Four days before the start of the job and despite multiple warnings about the lack of clarity regarding detailed sketches and next steps, Pele Plumbing advised us over the phone that they could no longer complete the work. The store had run out of stock of the model agreed 2 months earlier.
The lack of planning and organisation was blatant.
We were very disappointed, hence cancelled the job and requested our deposit back, of which [NAME REDACTED] agreed.
Despite endless phone attempted calls, voice mails, emails and texts, Pele Plumbing failed to respond.
After trying for 3 months we decided to take Pele Plumbing to VCAT to settle the situation.
We won the case at VCAT then hired a collection agency to retrieve the deposit and fees independently.
Again, [NAMES REDACTED] ignored the payment requests.
We could have gone to the Magistrates Court but decided to let it go as we had wasted enough time and money on the case.
I can only assume they had dealt with VCAT and court action before and knew of its low risk to them.
I advise anyone to stay away from this company and [NAMES REDACTED], they cannot be trusted.
It’s disappointing and unsettling to see trades people behaving like thieves, also hard to believe they are still in business with such lack of consideration for prospective customers.
In short, if there is a glitch in the plan, you are on your own.

Approximate cost: $5900

View all 6 comments
Josie993 08 Nov 2019

Hi Jeff and Jacqueline, we were considering using this company as there seem to be a number of positive reports but we have been let down by trades before and do not wish to repeat the experience. I do hope the positive reports are genuine. It is so hard to find someone whose work can be trusted and who come with actual recommendations. What reasons does Pele give for not refunding your deposit immediately if the job was cancelled?

jacqueliner371 08 Nov 2019

Pele has given no reason for failing to return my hard earned money. He knows he owes it.

Jeff70 09 Nov 2019

He keeps telling you that he will and never does. He knows customers can't do much. Straight stealing.

28 Apr 2019

Extremely happy with the professional service and workmanship Pele Plumbing gave us in the installation of our traditional fireplace. Arrived on time and finished the job beautifully.

03 Apr 2019

We recently had Dennis and his crew remove an old fire place and replace with a whole new Heat & Glo system including mantle piece and hearth.
Job was done on time and unlike a lot of tradies left in spotless condition.
Highly recomended.
Frank

Approximate cost: $2500

20 Mar 2019

Finally, a plumber that will be there when he said he would

verified email - 15 Jul 2016

They installed an open fire for me and the result is superb! The tradesmen were courteous, efficient and friendly and I had no trouble in organizing times to suit my work schedule. They also cleaned up after themselves.

23 Feb 2016

We wanted a gas fireplace installed with a recess above it for the TV. What I loved about Pele was that they managed everything from building the hearth and mantle to installation of the fireplace, mounting the TV, making our bespoke solution for storage of the Foxtel box etc, and the wiring that the above entailed. The guys tidied up after themselves and were very keen to ensure we were happy with the job. I would recommend them.

verified email - 08 Jan 2016

The team at Pele Plumbing turned our vision into a reality. When others said it wasn't possible they made it happen! We had a Regency 900 gas log fire, TV and in-ceiling speakers installed. Professional service, attention to detail, happy to highly recommend them to everybody. Many thanks to Dennis and his great crew.

15 May 2015

Did a great job with installation and were reasonably priced. Unfortunately their follow up was ordinary. I've been trying to get a certificate of compliance for 3 weeks but no one is returning my calls.

05 May 2015

I had a heatcharm wood fire installed. Great job and the company was very professional. Would highly recommend them. They made sure I was entirely happy and considered any opinion I had Thanks guys.

Approximate cost: $1700

verified email - 17 Jul 2014

Pele installed a gas log fire into our existing fireplace. The guys genuinely cared about their finished product, very happy.

Approximate cost: $6k+

03 Jul 2014

Had an extremely challenging gas fireplace put into an existing industrial style opening......every other company had declined citing it impossible but Dennis and crew accomplished the impossible!!!! They laboured long and hard and now I sit in front of my new roaring gas fire....Well done

Approximate cost: $2220

verified email - 01 Jun 2014

Gas fireplace installation - totally professional and reliable service which we are not used to in Australia. Thanks Pele!

25 May 2014

Fast and professional installation of gas fireplace and impressive travertine stone tiling. Dennis and his excellent team provided a wonderful service - highly recommended.

verified email - 08 May 2014

Fast, efficient and well organised installation of gas fireplace. Friendly professional service.

06 May 2014

Installation of a gas log fire in an existing fireplace. The work was conducted in a professional and friendly manner from start to finish with attention to detail and customer satisfaction being a priority. Highly recommend the service provided.

05 May 2014

Great service, respectful attitude, nice work, professional manor, worth 5 stars, highly recommended, would ask them to work again in the future if I need,

verified email - 24 Apr 2014

We had a Heat n Glo gas log fire installed by the team at Pele Plumbing. From the initial consultation right through to installation, the team were efficient, professional, helpful and friendly. I would not hesitate to recommend their services in the future.

Approximate cost: $1100

11 Mar 2014

Installed a Heat n Glo gas log fire including building a faux chimney breast and connecting the unit involving some complicated issues with the gas lines at the property. Super efficient, friendly and reliable with a big team involving multiple trades. Good value, being comparable or better than other quotes. Great product knowledge and follow up.

Approximate cost: $5k