Pet Insurance Australia Pty Ltd

4.8
based on 145 reviews

Write a review

145 reviews about Pet Insurance Australia Pty Ltd

verified email - 24 Oct 2023

I find these guys fantastic. They have always approved our requests for a claim very promptly and this has saved us so much over the last couple of years.

verified email - 07 Oct 2017

I have had to make quite a few claims lately and the process and is always straightforward and uncomplicated. The forms are submitted, and then within a couple of weeks a cheque is in the mail. Love it!

verified email - 06 Oct 2017

We opted to get pet insurance due to horror medical stories from other pet owners, and thankfully we did and chose to go with PIA. The sign up and payment was simple and inexpensive with all legal information clear and easy to understand.

A year after purchasing insurance our little Italian Greyhound broke his leg and as much as the whole experience was stressful the process of claiming our insurance definitely did not add to the stress! The process to claim medical expenses is easy to navigate and friendly support from customer service was on hand at every stage if needed. The online lodging makes the experience even better and saves the hassle of losing track of paperwork and mailing. Thankfully our little puppy is back to his normal self and we had more time to focus on his health rather than stressing about our financials.

Since then we have another Puppy in the family and signed her straight up with PIA and recommend any other pet owner to do the same!

04 Oct 2017

Haven't had to claim anything yet but was most disappointed when my premium went from around $45/month in year one to $66/moth the next year.

30 Sep 2017

Easy to get started, super easy to use online claims portal, friendly customer service team. I wouldn't go anywhere else to insure my fur babies! Very happy with Pet Insurance Australia.

30 Sep 2017

Excellent service and great value. second day after the claim got 80% back. Compared to RSPSA giving me the run around and worst experience EVER this is the BEST insurance experience hands down. Well done PIA please keep it up and i have referred my manager and all friends with pets as it is a must. :))

Approximate cost: $36.5

verified email - 25 Sep 2017

Great value for money and they have a very quicky and easy online claims process. All that needs to be done is upload the applicable documents and once the claim is approved, it will be paid directly into your account. All this happens very quickly!

Thanks BigFish89 for taking the time to review PIA. Have a lovely day.

verified email - 24 Sep 2017

We have had PIA now for over 2.5yrs and can't fault them. Customer service is always so friendly and helpful. Submitting a claim is quick and easy online and usually have the money back into our account within a few days! We've had probably 12 or more claims in that time unfortunately for our girl, but we always felt good knowing 80% of our claim would come back to us! Highly recommend them

Thanks Debbiem4 for your lovely words. I'll be sure to pass this onto the team. Have a great day.

verified email - 24 Sep 2017

Signed up with PIA back in Jan 2015. Staff have always been very helpful and claiming simple and quick.
Have been very happy with these guys.

Thanks Marikas for your review. Have a lovely day.

verified email - 24 Aug 2017

My dearly beloved cat came home with drastic leg injuries and I was very worried about affording all the vet covers but with Pet Insurance I've had the peace of mind of knowing my little guy and my bank account will both be fine and happy with the covers. Happy customer, definitely would recommend to anyone worried about accidents and financial problems.

Approximate cost: $15

Thanks Dijannas515 for taking the time to write a review. I hope your beloved cat is all healed and back to his happy self. Have a great day.

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account