Whatever you do make sure you get all the information on the dog that you adopt. I adopted a puppy last year & I’ve noticed that they never removed her dew claws and her front paws go outwards, today at her 1 year vaccination appointment the vet said that it is a deformity & there is nothing they can really do now, if she was younger she could of had a operation, now she will have arthritis when she is older.

They could of removed her dew claws and straightened her legs when she was in their care, I wasn’t impressed at the start, I messaged and I paid a deposit as I was told they’d only hold her for about 2 hrs and because I live in Ballarat I had to come the next day, straight after I paid the deposit she was advertised on this page.

The next day comes and I drive to Woodland to then be told she’s actually at the vet one so then I have to drive even longer, to then find out she hadn’t been desexed, so then I had to chase them up to come get her to desex her, I was told she’d be dropped back home but after I heard nothing the next day I had to drive to get her. On top of that they way Star (now Lexi) reacted to the guy that came to get her you can tell that he didn’t treat her right as she hasn’t snapped at anyone since.

I can see why this place is under investigation.

I wasn’t going to write anything but you can’t leave reviews on their Facebook page and I’m not getting responses via email or inbox.

Just be careful if you are looking for a puppy.

I adopted my cat from Woodend animal shelter. All the cats were happy there. The guy who was working there on the day I adopted my cat was absolutely lovely. He was an animal.al lover and was looking after the animals brilliantly. My cat is a very happy cat. They're doing a wonderful job.

I can't believe this place has been aloud to reopen once again.

Why the hell is there still animals in their care ….. they have destroyed enough animals !! And where. may i ask, do they get these ‘so called rescued animals from?? By the sounds i have heatd coming from the animals there in small cages of an evening….. THEY need rescuing from these people!!! Surely not the council ? Are these animals our lost pets they are trying to rehome ….. ?

I would not recommend this business. The woman who served me really didn't want to be there.
The cat I bought was infestated with ear mites and had the cat flu. I took her to a vet who I had to pay for treatment. I am still trying to rid the ear mites one month later.
Hamilton Street Veterinary Clinic
ABN 38900238035
Dr Robert Payne & Dr Caitlin Horwood-Skelton
74 Hamilton Street
Gisborne, VIC, 3437
Phone 03 5420 7000
[email protected]
Examination Summary
Today I examined this patient
- she was found to have Cat flu and a severe infestation of ear mites in both ears
- she is also underweight for her age
Sarah informed me that the cat was purchased from Pets Haven on the 29 Dec 18. 10 days ago.
As the incubation period for cat flu is between 2 and 10 days I suspect that she was infected at Pets Haven.
Also as the lifecycle of ear mites is 21 days from eggs to adults she was DEFINITELY infected with ear mites at the time of leaving Pets Haven.
As such Pets haven should honour their Health Care policy of paying for any treatment required if the pet is sick in the 10 days post purchase of the
pet.
Any questions please call
Dr. Robert Payne

We have adopted our dogs through Pets Haven and can't recommend them more. A wonderful organisation who do so much good.

I adopted my Jack Russell from Pet haven Woodend. It was strange that their Vet was at Bayswater however I got very caring service from them Trish is like High Wirth...abrupt and short with people; but that's how God made her....look past that and you'll find that she is very caring and only wishes the best for animals....a truely genuine lady....

We traveled to Woodend on Sunday to view the puppies advertised. There were a lot of people at the front door. A staff member popped her head out the door and said the puppies are at Bayswater. But they were still advertised at Woodend?
Then she said there are already a lot of people at Bayswater to she the puppies.
How did they know the puppies were at Bayswater?
Very suspect!

I was so shocked in seeing so many people trying to adopt. The staff were so lovely, I highly recommend this shelter, the ladies are under immense pressure, please be patient with them.

Rude staff...gave us the run around. And when I tried to find out what's going on & where the animal is [redacted name] started mouthing off at me ...do yourself a favour Pets Haven & get rid of that rude obnoxious person. She is giving your business & reputation a bad name.