Pets R.I.P Toowoomba & Ipswich

5.0
based on 1216 reviews

Customer Approved
“We make customer
service a priority”

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1216 reviews about Pets R.I.P Toowoomba & Ipswich

20 Apr 2017

Wonderful service, caring and efficient staff, they treated out dog with utmost care and dignity I recommend them highly to anyone.

We appreciate for you entrusting our firm and for your reassuring kind words. The words you expressed may help other families explore their options for their beloved family member. Thank you for your valued time for doing the review, it is so much appreciated. Beric, Sue and our wonderful staff.

14 Apr 2017

Pets RIP were quick to pick up are dearly departed, they keep us informed every step of the way. They brought our precious one home in time for the Easter break so are family was once again together.

We appreciate for you entrusting our firm and for your reassuring kind words. The words you expressed may help other families explore their options for their beloved family member. Thank you for your valued time for doing the review, it is so much appreciated. Beric, Sue and our wonderful staff.

verified email - 12 Apr 2017

i just recently just lost our beloved little dog who died unexpectedly, I was so shocked and upset and didn't know what to do but after contacting Pets R.I.P I spoke to some wonderful and supported people. Everything was handled beautifully, I would recommend Pets RIP, they won't let you down.

We appreciate for you entrusting our firm and for your reassuring kind words. The words you expressed may help other families explore their options for their beloved family member. Thank you for your valued time for doing the review, it is so much appreciated. Beric, Sue and our wonderful staff.

verified email - 11 Apr 2017

From the very start, Pets R.I.P was right there for me. My little dog was sick. Very sick and I knew I had to make plans soon. I called Pets R.I.P and the lady on the phone to me listened as I told her what I would like for my fur-angel. She patiently sat on the other end of the phone as I got distracted and started telling her all about my little dog.

I lost my little girl on the 1st of April 2017 due to an overwhelming amount of cancer that had spread throughout her tiny body. She was a mini-foxie cross chihuahua.

She blessed me with 15 years of her companionship and I was devastated that I had to say goodbye to her. I was looking for a local company that would suit my needs as I couldn't bear for my baby girl to be tossed onto a pile in a mass cremation as some councils are known to do. I wanted to honour her & give her the respect she deserved.

Pets R.I.P. were right there with me every step of the way. Sharing in my grief. Supporting me, answering any questions I had and reassuring me. They had such an amazing depth of compassion. I was shattered when I had to say goodbye and almost 2 weeks later am still letting the tears stream down my face as I type this review.

I believe Pets R.I.P. handled my fur-angel with the utmost care and respect and that really meant a lot to me. Within an hour of her passing at the vet clinic, we received a phone call from Beric himself. My husband answered the phone, but I'll never forget the words I heard: 'Hi, is this Brooke's phone? It's Beric here from Pets R.I.P. I'm just ringing to let you know that we have little Ashley in our care'. His voice sent me into a flood of tears such was the compassion and understanding in his voice.

I was very pleased with the way the whole team at Pets R.I.P came together to give my little girl the recognition she deserved. The package they put together for me at the end was outstanding and her little golden pawprint and golden ribbon around her lock of fur added to their attention to detail. The Nothing about my little girl was overlooked and it was like the entire team was feeling as heartbroken as I was. It brought me comfort that I was not alone. Ian was just wonderful as he went through our package with us. I would've loved to thank him personally, but was too choked up with tears of gratitude.

I would not hesitate to recommend Pets R.I.P to anyone wanting to give their pet a well respected send off. Definitely a 5-star rating from me.

29 Mar 2017

When my little Jack passed away I rang Pets R.I.P. From the very beginning they were absolutely marvellous and understood the pain and grief I was in. Such compassion and kindness made one of the worse days in my life a little easier to bear. I am so appreciative that such people exists. I would recommend them to anyone. I know that they took great care of my little Jack and this brings me so much comfort and they returned him to me quickly, now he's home with me forever. The quality of their products are beautiful and I am so happy with the urn I chose and the Certificate is lovely plus the lovely memorial of Jack with his gold foot print and lock of hair is something I will cherish for the rest of my life. Thank you Pets R.I.P I will never forget what you did for me and my Jack.

We appreciate for you entrusting our firm and for your reassuring kind words. The words you expressed may help other families explore their options for their beloved family member. Thank you for your valued time for doing the review, it is so much appreciated. Beric, Sue and our wonderful staff.

27 Mar 2017

I honestly cannot describe in words how AMAZING Pets R.I.P are. Our beautiful cat of 13 years had to be put down due to a brain tumor and our family was in shock. The amazing team helped us through it so we could have our beautiful cat back. The process was so easy and quick and what they did was absolutely beautiful. I cannot thank them enough for being so comforting, lovely and helpful. I will be recommending to everyone I know! We will never be able to thank them enough!!

We appreciate for you entrusting our firm and for your reassuring kind words. The words you expressed may help other families explore their options for their beloved family member. Thank you for your valued time for doing the review, it is so much appreciated. Beric, Sue and our wonderful staff.

24 Mar 2017

This was a sudden family loss, I was absolutely beside myself ... I rang .. sue answered she wasn't even the one on call but absolutely made sure she was the one to take my beautiful boy into their care (as this was my 5th loss in 4 years) and I was so relieved, they are the most amazing team, and I'm so lucky to have these people to look after my fur kids! I honestly don't know what I would have done without Sue this particular day, or without beric and the team all the other times! I would not entrust anyone, any other business with my grief! Thankyou pets RIP! X

We appreciate for you entrusting our firm and for your reassuring kind words. The words you expressed may help other families explore their options for their beloved family member. Thank you for your valued time for doing the review, it is so much appreciated. Beric, Sue and our wonderful staff.

16 Mar 2017

Well were do I start. I can not recommended them enough. Our dear old dog Max passed away on 23/02/17. They have done an absolutely amazing job and were very sympathetic to us for losing our mate. Beric actually came to our home as once when I called I mentioned about one of our other pets that we had cremated and placed in an outdoor headstone shaped box was full of water because the plaque was raised (we have had 2 pets in the same). It wasn't until he saw it that we figured out it actually wasn't his company that did them it was Pets in Peace, which was totally my fault as I didn't realise that there was more than one company doing it now. Due to the state of the problem he took both of the previous ones away and fixed them both at a costs to himself. WOW. One need draining of water, drying out, a new headstone box and both needed new plaques (they both had indoor plaques not outdoor ones). All 3 of our pets were returned yesterday. Absolutely above and beyond they went. I can't thank them enough or recommend them enough. What brilliant above and beyond service for something they never even did. 5 stars aren't enough for this company. At first I thought the price was a bit high but when I received the products they were much bigger than I had imagined and worth the money.

We appreciate for you entrusting our firm and for your reassuring kind words. The words you expressed may help other families explore their options for their beloved family member. Thank you for your valued time for doing the review, it is so much appreciated. Beric, Sue and our wonderful staff.

14 Mar 2017

What a beautiful compassionate family owned business this is. We had to make the decision to send our old boy to the rainbow bridge. The vet called Pets RIP and they came to pick him up. When they arrived to pick him up, I was not quite ready to say goodbye, the lovely staff waiting for me until I was ready. The whole process after that was very easy and I can't thank them enough for the compassion and great care of our baby boy.

We appreciate for you entrusting our firm and for your reassuring kind words. The words you expressed may help other families explore their options for their beloved family member. Thank you for your valued time for doing the review, it is so much appreciated. Beric, Sue and our wonderful staff.

verified email - 13 Mar 2017

My boy passed away at home & Pets RIP were there to support me with care & understanding. Ian was respectful & understanding when he came to my home to collect and return Jet to me. The meaningful & small touches meant so much including Jet's gold paw print & a snippet of his fur. Ian spent time with me listening as I talked about Jet & how much he meant to me. Thank you.

Approximate cost: $500

We appreciate for you entrusting our firm and for your reassuring kind words. The words you expressed may help other families explore their options for their beloved family member. Thank you for your valued time for doing the review, it is so much appreciated. Beric, Sue and our wonderful staff.

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