2 reviews about ProfessioNAIL

verified email - 27 Nov 2017

Went there on a Sunday afternoon, first and last time. Never before have I felt so unwelcome and unrespected as a customer. Very hostile and non inclusive environment. Asked for a mani and pedi as a treat to myself. Staff spoke to themselves in their own language the whole time that i was getting a pedicure. I had to tell them to do my heels and there were going to use the same toe separators as the other clients. My usual place has one use ones. Bacteria around the toes is very concerning, so I refused them.
I was asked if I wanted my nails filed, that would be a yes, she did not even attempt to make my uneven nails all the same length. By this stage I was fed up and couldn't wait to get out of there. One Asian lady even got her phone charged and a smile, so i would say that they are racist towards westerners. The male manager only communicates via a grunt and threw my expensive handbag onto the shelf behind my chair without asking my permission to touch my bag or ask me if I could move it.
Manicure didn't even last a few days.
Definitely won't be returning

verified email - 10 Dec 2014

Spotted a leaflet for their grand opening special in a cafe nearby so I went there to check the place out and try shellac nail polish. I was greeted by an older lady with a big smile on her face and when I was being offered a spot and pick my nail colour I asked if the shellec are OPI brand. The lady seemed annoyed as if I asked too many questions (I just want to know what they are putting on my nails that's all!). I picked my colour then a younger lady came to paint my nails. My nails look pinker than what they looked like the the shop ( no coral tone when I got out of the shop) and I think that's due to the lighting of the shop so beware. The lady who applied the nail polish was quick (out of the shop in less than 18 minutes, not sure that's a good thing in this case) but bit careless as 3 of my 10 nails got fluff stuck onto the gel colour so I've got thick glossy nails with a fluff pattern on some of my nails... I didn't ask her to redo my nails as she has broken english and I just feel like they are just doing what I'm paying. (Grand opening special price is cheaper than normal price)
Won't return ever again, better stick with go old David Jones Beauty Bar... at least they won't risk damaging their brand with bad customer service.

Approximate cost: $40

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