Proximity Plumbing

3.7
based on 3 reviews

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3 reviews about Proximity Plumbing

verified email - 22 Aug 2023

Proximity plumbing were called to fix a blocked kitchen sink fitted with an insinkerator that had stopped functioning. After an hour the plumber advised that they had cleared the drain, but could not fix the insinkerator.
Within hours of them leaving, the drain was quickly blocked again so we called Proximity to come and review the problem. To their credit they came again next day and did the same thing. Once again saying the insinkerator was broken and needed to be replaced. We asked them for a quote to do this, which they gave.
We contacted Insinkerator directly to see if they would quote to replace insinkerator, which they did at a rate 30% lower than Proximity quote.
Insinkerator plumber came next day with a brand new insinkerator. We are very grateful to this technician because he examined the "broken" appliance and discovered that there was a screw (detached from a frypan handle) stuck in the insinkerator. He removed the screw which fixed the insinkerator and unblocked everything. We did not need to replace the device after all.
We contacted Proximity who had failed to identify the problem on two separate time-wasting occassions and had charged us for their incompetence. We asked for a refund twice and then they blocked our calls.
Incompetent, unfair, rude. Recommendation: Do not use this company.

verified email - 14 Sep 2021

Good advice, prompt, clean job, good people - I wish all tradies were like this

verified email - 30 Oct 2019

So stress free experience! William is the most trust worthy plumber I ever come across. Very honest and not explotative like some tradies. William restored my faith in hiring a plumber

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