Pulbrook Air

check icon 4.2 (32)

Opening hours

Monday:

9am - 5pm

Tuesday:

9am - 5pm

Wednesday:

9am - 5pm

Thursday:

9am - 5pm

Friday:

9am - 5pm

Saturday:

9am - 12pm

Sunday:

closed

Service awards

Reviews for Pulbrook Air (32)

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4.2
32 reviews
5 star icon
23
4 star icon
2
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1
2 star icon
1
1 star icon
5
Service Rating
4.1
Quality Rating
4.2
Value Rating
4.2
hpp
1 review · 600 points
verified email - 18 Mar 2016
Service Rating
1.0
Quality Rating
3.0
Value Rating
1.0

What a disappointment! Prior to and during the installation, communications
from Pulbrook air was great, but the moment the got their final payment,
they disappeared, even when we had an issue.

After installation, we received a complaint from our neighbours regarding
the noise emitting from the cooling unit. Although we had asked our
consultant if this may be a problem prior to installation, he ASSURED us
that this will not be an issue and it would follow all the EPA guidelines.
This was not the case.

To keep peace with the neighbours we agree to move the unit. We contacted
Pulbrook air to help us do so. We explained the situation and he said he
would get back to us with a solution and move the unit. We waited a week -
no answer. We checked our account and the money for the installation had
been deducted in the meantime. We continued to email, call, sms but they
just stopped picking up our calls and at times, hanging up on us.

We are now trying to find someone who will help us move out unit so we can
actually use it next summer.

Disappointing when people rave about their customer service, but the moment
they get their money, they don't want to know us.

Feel free to use them, but if something goes wrong, don't expect any help.

Approximate cost: $4000

puneetj
1 review · 600 points
verified email - 11 Dec 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

My experience with Poolbrook is devastating, I feel I have been ripped off and cheated. I have recently purchased an evaporative cooling system via Poolbrook air. Salesperson from Poolbrook air visited my home on a public holiday to explain technical specifications and pricing of product, He promised me cash back of $200 on unit and provided me a written quote for unit with higher specification , However product installed at my premises was with Lower specified in quote and cash back has been rejected , since then I have sent several emails to Poolbrook air , however I am not getting anywhere , sales rep who visited us initially told me he is not working for Poolbrook air anymore, however when I sent complaint email to Poolbrook , he has responded back from Poolbrook email address. I have repetitively asked for serial number of product installed at my premises as it comes with 5 years of warranty, however no one responds back. Poolbrook is not prepared to honour what has been mentioned to me in writing and verbally.

Approximate cost: $3900

philt597 20 Dec 2015

Just had a quick look at ASIC website and found that PULBROOK AIRCONDITIONING is not a registered business.

kath425
1 review · 600 points
verified email - 06 Oct 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Im not going to tell you to go with this company or not to go with this company but what i will do is tell you my experience.

1. Salesmen was late to do his quote by 30 minutes i forgave that as he had a fantastic manner about him like all salesmen do (phoney)
2. Was told if i went with pulbrook they would have it done on the thursday
3. The quoted price was a lot better then the other quotes i had received
4. Was called to say job couldnt be completed until the monday and they would have there best man on my job (so far i was happy with the service) but thats pretty much were it ended.
5. There 'best man' for the job was polite but very messy and didnt complete the job properly
6. My unit didnt work once it was installed
7. Immediatly after the installer left i contacted the salesmen and informed him of the situation and asked for it to be rectified the following day
8. A technician wasn't avaliable and i had to wait for one to be avaliable it was wednesday by this point
9. Technician came and was disgusted with how it was installed. Said the zoning was incorrect and it wasnt working as the pilot light hadnt been lit and he needed more work done
10. The installer came back and argued with me about a conversation he had with my husband about placing duct ontop of a live Ariel, as well as my old gas heater was still sitting on my property that was supposed to be removed on the day of installation
11. Not entirely sure what the installer did that day because nothing was fixed. We started hearing a rattling and air pressure wasn't very good so the technician had to come out again..
12. Received a phone call demanding i pay the oustanding amount on my account i refused and asked for a discount for all the inconvenience, also the gas heater still hadnt been removed off my property
13. technician couldnt do any work in my roof as the installer forgot to put a platform down.
14. I asked for the original installer to not come back to my home so they sent another guy who was lovely to install the platform which he told me was up against the wall and he doesnt know what the original installer didnt put it in
15. Technician came back out for the 3rd time to check the rattling and the air pressure and made note that there were loose wires and it was poorly installed said pubrook will need to come back out
16. Received another phone call requesting payment as she was told the job was complete (clearly no one in the office knows how to communicate)
17. I wrote a nasty complaint and was very close to taking the matter to vcat and was contacted by a authority figure at coldflow (who now own pullbrook) to meet with me to check out the work
18. He came out to check the work and he even said it was a disgrace he instructed someone to come out and fix the job as it was pretty bad and he was there and fixed the issue within 3 hours (was happy with that)
19. The job was 'finished'at the end of July and its now October and i still havent received a compliance certificate which was promised to me.
20. No one has gotten back to me about my compliance certificate so makes me doubt the integrity of this company

In conclusion i would NEVER EVER use or reccomend this company. It startles me how they could still be in business when they lack professionalism and honesty.

I wouldnt have written such a negative review if i had just received my compliance certificate that i was supposed to receive in august! Looks like il be contacting VCAT once again..

You are paid to do a job, if you can't do it properly its not the right job for you.

Please send me my compliance certificate

Approximate cost: $5200

verified email - 24 Feb 2014
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Very disappointing service, so unhappy with our refrigerated air conditioner and central heater. Spent a fortune and within six months it was not working. Tried to contact Pulbrook Air and my telephone calls were not returned nor my correspondence replied to. Happy to take the money and the after service is not satisfactory at all. No assistance with programming the control either, I was told to refer to the manual. Disappointing to say the least!

rayb8
#4 in Croydon VIC
1 review · 600 points
verified email - 23 Jan 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had A quote from Peter at Pulbrook for evaporative cooling in our unit. this was in the middle of last weeks hot spell. Got two other quotes over the phone as they were too busy to come out and would only do so if we were going to buy from them. Peter was the only one to come out to Quote, and his quote was the cheapest by hundreds. Our unit was installed today 1 week after first contact. Installers were professional and we are extremely happy with the service from Pulbrook. We would have no hesitation in recommending their services to anyone looking for heating or cooling.

Approximate cost: $4000.00

verified email - 16 Jan 2014
Service Rating
1.0
Quality Rating
1.0
Value Rating
3.0

Their after sales service is non existent. I was told they would submit the paper work to the manufacturer for the extra warranty which was not done. After many calls to the receptionist who would not connect me to Peter or give me his mobile number I gave up. My unit rusted from the inside out due to condensation. The unit should have been under warranty if the paper work was sent in. I don't know why this happened, why my calls were never returned or why I could not speak to one of the managers. Fortunately for me the manufacturer did replace my unit but the stress that Pulbrook Air put me through makes it impossible to recommend them. I spent 4 months without any heating during winter. Please read the comments left at http://www.notgoodenough.org/viewtopic.php?t=35876
before deciding to use them.

MjmTinter 05 Mar 2014

Wow after reading the blog at www.notgoodenough.org i guess we were really lucky not to use Pullbrook Air. Thanks for the review.

coreyl1
#6 in Altona VIC
1 review · 400 points
12 Nov 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Yes your right Abdul the bonaire evap cooler is much better than the breezair with regards to performance.
Pulbrook Air I wanna thank you and also mention how good your rep Abdul was and he knows his product very well.I had 2 quotes with the breezair evap cooler from you competitors and then Abdul
asked me if I ... was wanting a quite system and less air or I want a larger cool air system. I was actually thinking what is he talking abt, bcoz no other company asked me that , then he explained me about the fan in both system and showed me how bonaire produces more air.
Thanks Abdul
my friend suggested me breezair but after speaking to Abdul I went with bonaire and must tel you all I am very happy its not noisy and produces much more cooling, clean and efficient installation
Excellent work guys
Thanks again

Approximate cost: $4800

nedj
#12 in Glen Waverley VIC
1 review · 600 points
verified email - 27 Sep 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

My friend and I both had several quotes from various companies to have an evaporatrive cooler installed. After some initial reservations (a couple of other companies gave me some negative feed back about Pulbrook Air) I decided to go ahead with Pulbrook Air, mainly because of the professionalism shown by the sales rep and the multiple options that he presented to me. Great customer service and a hassle free install. I definitely made the right choice.

Approximate cost: $4900

jude3
#6 in Berwick VIC
1 review · 610 points
verified email - 19 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I recently had a ducted heater installed by Pulbrook Air. Four people came over to give me a quote but the young, tall man from Pulbrook Air was the only person who explained things in a clear, patient and concise manner. What really stood out, however, was how he listened to what I wanted and tried to accommodate my needs into the package that he presented.
The installation went smoothly (as promised) and the small problem I had after the installation was resolved quickly and without any fuss.
I would recommend Pulbrook Air to my family and friends.

Approximate cost: $3700

paulas6
#4 in Footscray VIC
1 review · 400 points
07 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have to say Pulbrook Air You guys are highly professional.

Thanks Abdul.
I m glad i decided to go with your company n recommendations for heating and refrigeration cooling.
My third quote was with Abdul i was expecting another rep just like the other companies but to my surprise he was much well presented and much more knowledgeable than others.
he explaind me the heating and cooling system in one which was different to others, I was initially looking for only heating, I am very happy with his knowledge.
he explained me the advantages using the system with zones.
The price was expensive but then I realised I was doing heating and refrigerated cooling at once.
the installers were very professional.
I am more than happy and thanks Pulbrook Air and Abdul for a wonderful system.

Approximate cost: $12000

Pulbrook Air 15 Jul 2013

Dear Paulas6, thanks for your post, appreciate your feedback, glad Abdul could explain the options available for your home.

Cheers,

Steph @ Pulbrook air

andrewk36
#11 in Sunshine VIC
1 review · 400 points
05 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Good job Pulbrook air. Definitely appreciated knowledge and quality of the job. Will recommend you to all.
Already passed on your no. to a friend.

Approximate cost: $5800

Pulbrook Air 05 Jul 2013

Dear Andrewk36, thanks for your note, we appreciate your feedback, please ask your friend to mention your referral when they purchase as we would like to reward you with a gift card. Cheers, Steph @ Pulbrook air

panj
#4 in Abbotsford VIC
1 review · 400 points
05 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had Pulbrook air come out and give us a quote for a ducted reverse cycle system (change over), we received 4 quotes from other Melbourne installers, however Pulbrook Air was the only company that took the time to actually look inside our roof and take photos which discovered we required a full duct renewal.

We would like to express our gratitude for their time spent and have to say the investment was worth outlaying for the additional amount.

Thanks so much Pulbrook and will be recommending to our friends.

Cheers,

Pan - Abbotsford

Approximate cost: $10500

johnc79
#12 in Eltham VIC
1 review · 400 points
05 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thanks Pulbrook Air and Abdul. I had my heater installed last week and I can't tell how happy I am with the job from start to finish. Wife and kids are loving the warm temperature at home when its freezing out side here in eltham.
Will be calling you guys back again for cooling soon.
Thanks again.

Approximate cost: $4450

Pulbrook Air 05 Jul 2013

Thanks johnc79 for your complimentary words, enjoy your new heating and should you have any concerns Abdul or myself will be more than happy to assist, cheers Steph @ Pulbrook air.

verified email - 28 Jun 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I recently referred a friend to Pulbrook Air after using them before in my own house. Her split system had broken down and a local repair man had come out and charged her $300 for a service call and quoted to replace the unit for approx $5000.00. She contacted Pulbrook and had someone look at the system that day. The quote was half the price and the installation was carried out the following day. She was so happy that I recommended Pulbrook to her!

Approximate cost: $2500

Pulbrook Air 05 Jul 2013

Thanks Peregrine17 for your referral, glad we could help out, and hope your system is keeping you warm this chilly winter, cheers Steph @ Pulbrook air

verified email - 26 Jun 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thanks Colin from Pulbrook for looking after our service, these cold days have been crazy and appreciate the quick turn around of your service, we have no problem recommending Pulbrook air service to anyone.

Approximate cost: $250

Pulbrook Air 05 Jul 2013

Thanks LukeR2 for your kind words, and glad we could help during the cold spell.

Cheers Steph @ Pulbrook air.

nathj
#53 in Melbourne VIC
1 review · 400 points
11 Feb 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I recieved 3 quotes for my Ducted Heating / Refridge aircon job. After deciding to go with Pulbrook i have to say I am pleasantly surprised. All the staff were professional from the sales guy to the installers. The system is great and im looking forward to a nice warm winter and a cool summer. Thanks Pulbrook Air.. A++++

verified email - 19 Sep 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had 4 quotes and It seemed that the air con industry was full of muppets! (or just cheesy sales reps) the last of my quotes to come out was Pulbrook air and I was pleasantly surprised by the young fellas knowledge and willingness to go that extra mile to get my business. (They came after hours aswell which no other company had offered.) After a lengthy discussion my partner we made the discision to go with Pulbrook air and they had the system installed within 3 Days. The trades people were prompt and friendly. During the installation they had put down sheets so when they were cutting the plaster dust was kept to a minimum. All in all I'm very happy and thank you Pulbrook I will be passing on your number!

Approximate cost: $0

verified email - 05 Sep 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you Pulbrook Air for coming over to the house we're renovating and advising on different air conditioning options. The sales rep was very friendly and the work (split system) was done to a very high standard.

billh4
#5 in Oakleigh East VIC
1 review · 600 points
verified email - 04 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Im new to reviewing online but felt obliged to do so after receiving such a fast and brilliant service! Our sales rep Marty was so nice and understanding of our need. We only had the one quote so I can't comment on pricing but after install we have zero complaints and would recommend to anyone!

Approximate cost: $2000

verified email - 14 May 2012
Service Rating
1.0
Quality Rating
2.0
Value Rating
2.0

Don't waste your time with these guys unless you have spare time to sit around and wait for them to show up when they want to. Terrible customer service, we made arrangement to three times only to have them re-arrange with no appropriate warning.

Approximate cost: $N/A

verified email - 07 Oct 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had a new evaporative cooling system installed and wish to thank the guys at Pulbrook air for their work, we have no hesitation in recommending Pulbrook to our friends.

Approximate cost: $3500

Pulbrook Air 05 Jul 2013

Thanks Peregrine17 for your kind words, thought you maybe interested in having your evap serviced prior to the upcoming summer, please contact me should you wish to obtain a quote, cheers Steph @ Pulbrook air.

verified email - 17 Jun 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Keith

My wife and I would just like to pass on our sincere appreciation for the excellent after sales service you extended to us when you replaced the Touchpad controller on our Vulcan central heating unit which failed last month (just as we were heading into a cold spell). You did this at no charge (and arranged to have one of your warehouse staff deliver it to our home on his way home), as you did not think the controller should have failed as the unit was only installed by yourselves in April 2006, and your efforts to get Climate Technologies to contact me to discuss the issue had proved to be in vain.

Considering that the unit was no longer under warranty and you had no obligation to supply us with a unit, I would consider yours and your companys commitment to after sales service to be exemplary.

This is the second time that your company has shown this type of excellent after sales service as just after the unit was installed I made contact about the units excessive gas usage and after several discussions with your service people, it was arranged for Climate Technologies to come out and check the system which was re-calibrated and the gas usage dropped to what would be considered an acceptable level and since then the unit has functioned perfectly until the controller failed.

Both my wife and I would have no hesitation in highly recommending your company to anyone considering having a central heating unit installed as the after sales service your company has shown would seem to be a rare commodity these days.

Approximate cost: $0

megant5
#95 in Hawthorn VIC
1 review · 200 points
verified email - 14 Jul 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had a split system installed into my apartment. Pulbrookair were amazing, I plan to renovate my apartment in the future so they helped with the best possible placement and provided a better solution to my heating and cooling needs. I couldn't be happier and I am warm.

verified email - 10 Jul 2010
Service Rating
2.0
Quality Rating
3.0
Value Rating
3.0

We needed our heating installed in 2 stages, to existing and then to the extension parts of the house. They were ok with it and did it. The guys were friendly and working quickly.

elisej
#26 in Thomastown VIC
1 review · 200 points
verified email - 01 Jul 2010
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Efficient, professional service. Salesmen were prompt and willing to tailor the service to our needs. Installers were clean and focused. My partner and I are very impressed and happy with Pulbrook Air. Our home is so comfortable and there were no hiccups throughout the whole process. Very very happy.

verified email - 26 May 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Ducted heating was installed quickly and efficiently, along with all the advice and friendly service that is so often missing nowadays.
A very pleasant experience and nothing was too much trouble.

Approximate cost: $3,500.00

krishnank
1 review · 0 points
20 May 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had a full ducted refrigeration system installed and searched through a few companies before deciding on Pulbrook, our rep was so polite and really educated our family of the system we purchased, we actually had another big company quote us however their rep was not up to this standard andhe could not provide a final cost (which was a bit discouraging).

Approximate cost: $10000

andyq
#376 in Melbourne VIC
1 review · 200 points
verified email - 30 Mar 2010
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I got 12.5kW Daikin Ducted Air Con System installed upstairs and a separate 2.5kW Daikin Wall Split installed downstairs. Overall I was very happy with the service provided by Pulbrook Air. About a week after the original quotation, the guy that quoted called me back to check if I had made a decision. After some questions being answered to my satisfaction and some negotiating, I accepted the quote and both systems were installed a few days later! This impressive turnaround time probably had something to do with the fact that summer had just finished, so they probably weren't that busy at the time.

The only minor issue I had was that they installed the wrong model split system downstairs, but came back after a few days to change it to the correct model (I had not paid for the split system yet, maybe this had a direct relationship to their prompt action to change out the incorrect model?).

Overall the system works great, but I'm still waiting for a very hot day (35+ degC) to fully test the system at its full capacity. Overall I am satisfied with the price and service provided to this company. Their tradesmen were tidy and courteous - they asked when in doubt, and they answered any questions I had during the installation. I am pleased with the overall completed installation quality.

I have read on some internet forums however, some horror stories about the level of service provided when it comes to warranty claims, which I obviously cannot comment on at this stage because I have not made a warranty claim as yet.

andyq 30 Mar 2010

Typo above in third paragraph, second sentence should have read: "Overall I am satisfied with the price and service provided BY this company"

14 Dec 2009
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Gas ducted heating installed - prompt service. Very efficient, professional and clean. The quote was reasonable (not the cheapest) and 3 days after accepting the quote the installation was done.

Approximate cost: $3000

MichelleW18
1 review · 0 points
14 Oct 2009
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had a gas ducted heating system installed, our home is federation and required attention to detail, my husband an I have heard many horror stories.

Approximate cost: $5000