4.3
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Dear Julianna! We are sorry to hear you had a bad experience with train connections in Europe. It seems that our answer regarding taking the earlier service hasn't reached you in time for your departure due to the time difference (our office is unfortunately closed on weekends). I have asked our reservations team to get in touch with you and follow up. Thank you again for your feedback - it helps us improve and make sure we do our best for all our travellers.