Rainwise Pools Tanks and Pumps

Dear Rainwise,

Customer service is a specialty at Rainwise as a student writing an investigative study, I was given huge support and cherish the information learned about the business but I learned that its local admiration to give a helping hand and working with you as though you are a great friend shows why this business is successful and will continue to prosper in the near future. Good luck, hopefully, you may make big differences in other peoples lives and provide what is desired.

Thank you, mate.

This is the second pool I have purchased through Rainwise. Darren and his team are fantastic, our first pool provided lots of challenges but Darren and his team took care of everything without hesitation to deliver a great result. Our second pool was a little easier but once again was approached professionally, delivered timely and delivered a fantastic pool. Would absolutely recommend these guys to anyone and definitely would not even consider anyone else should I require another pool

First ever pool installation, and sourced 4 different quotes. A couple were very well presented and similar price but we went with Rainwise who are the Summertime agent in Adelaide and run Swimart stores. Very good sales person (Ross) but the installation team of Darren and Time were outstanding. Good consultation, dealt with a couple of little niggles quickly and professionally and a really nice product delivered. Recommend talking to them if you are in the market for a new fibreglass pool.

What a whirlwind!
From the very first point of contact, our dealings with Rainwise provided great customer service in booking a time to fit in with our busy lives. We then had a great meeting with the Sales Manager, Ross who was more than willing to answer all the questions we had for him, both in person and via email as the questions arose. My husband and I like to research everything and have a basic understanding and from this continued to ask more questions until we reached a decision to go with Rainwise. We received the itemised quote and compared to other companies. There were many positives that stood out from the start and all the quotes were similar in price. The decision to go with Rainwise was easy, they stood out because of the way they go about their business. Not at any point did we feel pressured or rushed for any decision and the installation process made sense to us. I even asked landscapers, friends their opinions on certain aspects and it was quite clear that this was the company for us. When we had everything exactly how we wanted in the quote, we signed up and felt happy with our decision. Each step was easy, the measuring up of the space we had, the final location of the swimming pool, the tasks we had to do in preparation to be ready. We were given an earlier than expected install date and decided to aim for it, We didn’t 100% think it was possible, especially to get council approval in the timeframe, but we pushed to move on kids play equipment, remove trees, pull down old structures and finally with the help of our landscaper, level the land). The Site Manager, Tim was great to deal with before we knew it, we had everything ready ahead of time, in fact we had the pool installed a day earlier! The excavation team were there when they said they were going to be there, they did exactly what they needed to and were friendly and polite! Then the pool install team took over and landed the pool on the same day with the help of a mobile crane! Wow! The kids loved being a part of it, seeing the hole get excavated, seeing the crane lift the pool in, watching the team do their work! Even though the install was done just before Easter and finished after, it happened so quickly and this whole team know their work back to front and it’s a pleasure to have met them all. We have no hesitation in recommending Rainwise to anyone and we can honestly say, we just love our pool! Bring on Summer!!
A big thanks goes to Ross (for being patient and answering every question under the sun!), Tim (for coordinating all teams), Jamie, Grant and team (for excavating our pool site which wasn’t as easy as first thought), Gary, Brett and Andrew (for installing the pool & answering lots of questions!), Franner Cranes (for landing our pool safely), Bernie & his lovely wife (for delivering the pool safely from Swan Hill) and Ian from Swimart for cleaning our gorgeous swimming pool and answering lots of questions! A great team, delivering a quality product. Well done Rainwise (Summertime Pools) & Swimart.

I was very happy with the sales process and the quality of the products. The installation process fitted in well with the construction of my home. All parties worked with the builder to make it happen.

I would highly recommend rainwise/ summertime pools to install a professional fiberglass pool.

Mark - craigburn farm

April 2014
Rainwise South Australia / Summertime Pools

I am writing this to acknowledge the recent experience we had when searching for an in-ground pool. After several years of research and discussions with pool owners we contacted Rainwise SA (SA agent for Summertime Pools and SA SPASA member) along with others, to discuss the possible purchase of an in-ground fibreglass pool for our family. From our initial phone contact with the Pool Sales Manager Ross Starky, we made an appointment time where he was flexible to our hectic schedule. From that first appointment with Ross my wife and I were made to feel very comfortable and important and further informed as to what Pool would best suit our needs, Pool options that suited our requirements and most importantly a budget we could work to. We had several other appointments with other pool suppliers / manufacturers and kept finding ourselves coming back to Summertime Pools. After several more calls and further questions with Ross we confirmed the 7 meter Shimmer Blue Star Corbree from Summertime was our choice of Pool. On our second appointment, Ross again took the time to finalize all the details, clearly explain our choices made and importantly the rights of the contract and warrantees. We then had contact with Mark who came to explain the working processes that would take place, time schedules, final options and further questions we had. True to their word the installation process followed as they described (even with some late changes from me), we were kept informed every step of the way, in fact the pool was ready ahead of schedule and we took the option to install it early. The whole team from Ross, Mark, excavators Andy and his team Jason and Porky, Contractors Gary and his amazing team of Scott and Brett who's attention to install detail was superb, the pool delivery driver, coping installers and finally the solar installer Steve kept us up to date and informed each and every step of the way. In fact they all were approachable and willing to answer any question my wife and I had at anytime giving our family total confidence in the decision we made. The pool was cleaned and handed over ahead of schedule and we were able to enjoy our investment in the last few weeks of warm weather. As first time pool owners we continue to have questions and continue to receive ongoing support from Tim at Rainwise Clearview and even the rare calls and messages to Ross outside of normal hours (NOW THATS CUSTOMER SERVICE).
We have NO hesitation in recommending Rainwise SA / Summertime Pools and the entire team to anyone looking for a totally professional installation, that old fashion customer service rarely seen today and a great fun investment to your property. It was a positive experience from the initial phone call to handover and the ongoing support we receive. Our family can't wait for the next summer seasons ahead.

From our first meeting with Ross from Summertime Pools, we were so impressed by his professionalism, attention to detail, reliability and expertise in pool planning and design. His high levels of integrity, honesty and exceptional communication skills helped us to achieve a beautiful pool suitable for our family and lifestyle. Our family are absolutely delighted with our Summertime Pool and we are always pleased to refer Ross to our friends. We know they will receive the best service, knowledge and after sales service in the industry.

We were suddenly presented with the opportunity to get access to our back garden 10 days before Christmas when the house next door was demolished to make way for a new one.The owners gave us access just until the 10th of
January We hunted around frantically to find a pool construction company that could meet such a deadline . Summertime pools came up with an offer
and we went ahead . I can only say it was truly remarkable how they were able to organize council approval, get a team together to install our chosen pool and do such a fabulous job with the installation The finished pool looks fabulous and we have been swimming since mid January . We cannot
recommend the team from Summertime Pools more highly for their professionalism and fabulous attitude working to such a tight time schedule Thank you all,

I had a new pool installed at my property

Very good coordination by the project manager, punctuality of all concerned during the install, very good all round! A big thank you to Mark the project coordinator.

We were happy with the quality of the pool and the products provided and extremely happy with the fast installation of the pool.