Dear Greta,
We do not agree with the comments you have made, however you are within your right to an opinion.
Greta, your surface has NOT started chipping.
Greta, you have sent us a message praising the work.
My question is, why would you pay for a product for which you were so unhappy?
The reviews we have on our website are current and truthful.
Further to that we have repeatedly asked you to have your insurance contact us. They have not, which makes me question the legitimacy of your statements.
Your husband was home at the time the kitchen was FULLY masked off. His statement was, and I quote " This looks like a scene out of "breaking bad"".
We do regret that we could not meet your expectations, however as emailed to you on several occasions we are unable to rectify a situation we are not made aware of (until such time as your attempt at your first review).
We are fully insured, and in the process of undertaking a QLD licence. We are legally allowed to complete work up to $3300 until such time as that license in granted.

In response to your comment:
- The surface has started chipping. I have sent you photos and you offered to fix the chips (which are getting worse every week) however we do not want to risk you causing further damage to our home, given what happened last time.
- The insurance company has paid our claim. I can't comment on when they will contact you, that is up to them.
- You were made aware of the damage on the first occasion that you came to our house after we noticed the overspray. Unfortunately because he cancelled so many times this was several days after we first noticed the damage. We did not want to tell you about the damage over the phone in case he never showed up to return our cabinet doors. There were so many cancellations we had no idea whether he would show up or not.
- In terms of payment, to be honest, we did not want to pay you, however, we were concerned that the situation could become hostile when you were in our home and we refused to pay.
- You say the area was fully sealed off - if that is the case, how did paint spray get all over our house and furniture?
- I don't know if you are fully insured as you have refused to provide your insurance details. Because of this we had to claim on our own insurance policy which cost us our excess payment.

Once again you're entitled to your opinion, even though it is not factually correct.
We have that evidence in to and fro email.
I can assure you (after working in the industry) an insurance company will contact a party if there is sufficient evidence of liability.
I do not wish to once again start the "email war" Greta, but we were advised to post our own, albeit brief, version of events.
Thanks again.