Riddle Plumbing Electrical Heating Cooling

1.0
based on 1 review

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1 review about Riddle Plumbing Electrical Heating Cooling

verified email - 25 Jun 2013

Disconnect in a kitchen for a gas cook top, mixer tap and dishwasher tap.
Then the re-connection of a new gas cook top, new kitchen mixer tap with pull out spray, plumbing for a double bowl sink and new tap connection for a new dishwasher.

Company was easy to book over the phone and available at short notice. They turned up on time.

The disconnection was essentially putting end caps over the relevant pipes. 30mins work for $100.
Plumber forgot to remove the old tap for the dishwasher. They offered to return, but now realising how easy it was, I bought the $1.50 part and did it myself. (that should have been my warning)

Re-connection. What a complete shemozzle! A disaster! A complete waste of my time!
I'll save you the expletives I used and the excuses received.

Plumber arrives just after 8am and works until 9:30am. I'm told he needs to leave to get the materials to complete the job. Arrives back at 11:30am! (He travelled from Sth Yarra to Richmond).
Works until 1:30pm. I'm informed that a threaded hot water pipe needs cutting but does not have this tool, so would have to leave to go get one. 10 mins later I'm told his boss has informed him to leave as he has other jobs to complete. (Hmm, but you haven't finished here and I've taken the day off work for you). I'm informed he will be back soon.

Plumber arrives back at 6:30pm, leaving me for 5hrs with no running water! I'm now informed that he can't complete the job as he can't find a part to connect the pull out spray part of the tap to the water supply, and that he has been to several stores making enquiries. I'm told I may have a missing part or something wrong with the tap. (Thanks for telling me now. I've only been at home for 5hrs doing nothing and waiting for you! I could have called Abey Australia and made some enquiries!!)
Plumber leaves with the job incomplete. Message left with Riddle Plumbing to call me.

The next day I made my own enquiries with Abey Australia, showing photos of all the parts. I'm informed my plumber clearly has no idea how to assemble a tap with a pull out. (It's actually pretty clear on page 3 of the instruction manual, but anyway) To double check, I drive to the store where I purchased this “confusing” kitchen mixer tap (Armando Vicario Tink D, for those that are curious) I'm shown all parts and how it is assembled. I call Riddle Plumbing to explain the situation. I'm informed the Plumber will complete the job in his own time.

I arrive home to find the new dishwasher tap connection is leaking into my new kitchen carcass! Plumber arrives back at his earliest, 6pm that night, to finish the job, after I show him how to put the 4 parts together ( the pull out connects back into the tap, NOT to the water supply)

I'm then given a bill for $730, of which $170 is for parts. Another call to Riddle Plumbing, asking to explain what I've just endured and to see the receipt for the parts I essentially paid for. I'm told they don't have to provide them. (I'm sure they would at VCAT) A lovely conversation took place and bill reduced to $500, which I still think is a joke after the incompetence and inconvenience I had to put up with.

Not knowing how to put a certain type of tap together, you can kind of deal with, though I thought I called a professional, but leaving my place for 5 hrs to go and complete your other jobs is totally inexcusable and ridiculous, resulting in this warning for others.

Approximate cost: $600

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