10 reviews about S & S Hair & Beauty

verified email - 24 Jun 2021

A very bad experience!!!
My daughter had her hair coloured and it was not washed out properly, we had a wedding to go to the next day and I had to waste time washing the colour off her scalp!! Not happy at all!!!! Also she had her hair style curled for the wedding aswell and it dropped out straight after from not enough hair spray... we really REGRET coming here.... my daughters confidence was shattered the ONLY reason I'd go back there is for a refund!!!
Even after talking with them to discuss this terrible experience they have still refused to refund me for the unprofessional job Celine did. What ever happened to customer satisfaction??? They said I should have gone back straight away to fix it After!! So they don't have to refund?! After the appointment taking 3 hrs we were then late for our next appointment. I have photo evidence!! Don't waste your time with this unprofessional business!!

Approximate cost: $180

verified email - 29 Jan 2021

Had a appointment for 12.30 Wednesday was left sitting for 45 minutes with no attempt to attend till I was going to leave. In the end I had a trainer who was there training do my foils not happy

verified email - 29 Jun 2020

DO NOT USE THIS COMPANY - GO ANYWHERE ELSE!! LITERALLY!

Been lied to, had my waist long hair completely damaged. Have spent hundreds of dollars trying to fix the damage THEY CAUSED to my hair. This is what I get for trusting someone who doesn’t care about how they even present themselves.

Went for a dye, blow, style cut, etc, the girl that couldn’t stop looking at her own reflection as if she was a deer in lights, got dye EVERYWHERE! She got it on my LV tote, which I was able to get out with my condition, however getting dye out of my brand new $300 guess jeans and simply asking for a solution in getting this out, this is my response.

NO sincerity whatsoever. Rude & cold - garbage customer service. DO NOT USE!!

Im sorry this has occurred however SS are not liable for personal items ,handbags including, clothing. We provide towels and cape to every client and stylists are trained to take the utmost care, it is the clients responsibility to ensure the cape is covering all of their personal items, body etc as we cannot guarantee to replace personal items.

In the spirit of compromise I will offer a complimentary cut and blowdry voucher to use in any SS store location. Please provide a postal address to either Stephanie or Kylee on the cc email addresses and they will send you out a voucher to use in any store location.

In conclusion, I cannot provide advice on removal of stain, as this is not our field of service, and I will alert and provide details of this complaint to the team at the MT Ommaney location .

Approximate cost: $2739392729

28 Dec 2017

I had a god and bad experience with this salon. The stylist overcut my fringe(after I specified that I only wanted a trim) but the brow wax and colouring was fine. I posted a complaint on their website and I must say, I was pleased with their fast response to give compensation. Courtney was pleasant and understanding. These things sometimes happen and it’s how they are dealt with which shows the quality of customer service that this salon has. Thanks.

verified email - 08 Jan 2016

When I go to a hairdresser's I expect to walk out looking better than I went in. Not so with my experience today.

All I wanted was a simple trim and my fringe straightened. I can't tell you who cut my hair because she never told me her name. When she said she was done, I pointed out my fringe was still crooked at one point - actually pointed to it - and she looked baffled but snipped anyway.

When I say crooked, I mean one side was at least half a centimetre longer than the other.

I left because I didn't want to waste anymore of my time. Not only did she let me leave with a really bad fringe, but other staff that the front counter said nothing.

A sign on the wall said coffee was available but I was not asked or offered any. I'm not expecting to walk out with rock star looks, just a decent haircut.

If you go to my profile, you can see the full fringe.

verified email - 10 Sep 2014

My mum seriously needed a make over, we had a picture of what she wanted and went around the Grand Plaza for quotes. Every salon wanted $300 plus for a cut colour and foils. S&S understood my mums finances and gave her a great deal $175 and after 2hours came out looking like a movie star.

Approximate cost: $175

verified email - 12 Aug 2013

I didn't use this place before hand but I walked in and got an appointment straight away, I was looked after and had a lovely scalp massage, the lady doing my hair was focused on me and not talking away to someone else or just treating me like a number like some other places have. I was worried about the cost of the haircut as she used all these lovely smelling products on my hair and blow dried it. I had 2 inches cut off my really long hair and then had it layered, not to mention the shampoo and conditioning and scalp massage, blow drying etc....it cost me $32! Was a great experince

Approximate cost: $32

verified email - 20 Nov 2010

Staff are always friendly. Even when I have left getting a cut to the last minute they have always managed to squeeze me in! They do great upstyles aswell. Very good prices.

verified email - 19 Oct 2009

I do like this place. However some of the junior staff do make mistakes as I rang in advance to see if they were free, I was told to come down because they weren't busy and when i got there they said they couldn't fit me in. I rang later and spoke to a manager and they were very apologetic and cut my hair for me the next day.

verified email - 06 Jul 2009

I'm really fussy when it come to my hair ,as most people are, and these lovely ladies really put you first. They are more focused on service and being friendly then many hairdressers I've been to. They are excellent value for money too

Approximate cost: $25

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