Shelly Removals & Storage

Opening hours

Monday:

24hrs

Tuesday:

24hrs

Wednesday:

24hrs

Thursday:

24hrs

Friday:

24hrs

Saturday:

24hrs

Sunday:

24hrs

Public Holidays:

24hrs

Service awards

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Reviews for Shelly Removals & Storage (143)

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4.5
143 reviews
5 star icon
109
4 star icon
21
3 star icon
2
2 star icon
1
1 star icon
10
Service Rating
4.6
Quality Rating
4.6
Value Rating
4.4
verified email - 27 May 2020
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I rang and booked a removal with a different company, but when our removalists arrived it was in a truck for Shelly Removals. They seemed not to really know what they were doing, and there was a lot of faffing about and I'm not really sure how our move took 7 hours.
The removalists also put a hole in the wall of the house we were moving out of. Despite my housemate seeing it happen, they pled ignorance when I asked about it. There was even a sticker on the damage that made it look like they had tried to conceal it. I asked them what I should do and they said to take it up with head office.
At our new house, we had issues with the meter box and had no electricity. The removalists asked me to sign for payment, which I did... in a dim hallway. Despite me having asked about the damage to the wall, the removalists had noted on the page that there was no damage caused by them. They did not tell me about this. I had to request a copy from the office to find out.
When I rang to lodge my insurance claim, the girl who works in claims was supremely rude and unhelpful. She informed me that they would not honour our insurance claim, since we could have been the ones to damage the wall. This makes NO sense, given their policy that clients need to claim damage within 72 hours after the move. Why 72 hours if you're then going to say that the clients could have done it? They offered to pay a small sum as a gesture of goodwill, however, it was around 1/7 of the total cost of the damage.
The whole reason I didn't use someone off Airtasker or Gumtree was that I wanted good insurance - just in case. It cost me a LOT more than expected - in terms of the move AND my lost bond. In the end, I probably should have just used AirTasker.
Disappointing, stressful and expensive.

Approximate cost: $1700

carolh660
1 review · 600 points
verified email - 18 Jan 2018
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I would never recommend Shelly Removals. They took longer to pack up house than first advised (which means more $$$ for them). Very slow to pack truck on moving day. Then took 14 minutes to drive 700 m! Didn't move all my belongings - resulting in a very stressful weekend. Customer service is non existent.

Approximate cost: $3300

soniat692
1 review · 600 points
verified email - 10 Jan 2018
Service Rating
2.0
Quality Rating
2.0
Value Rating
2.0

I have never had a more difficult moving experience and I have moved 3 times in the past 3 years.
On thier website it says you only send out trained and professional staff. Well the main guy was good but the other one, who seemed to have only 2 weeks experience was awful, he was slow, and did not seem to be able to do much without direction, he did not seem to be able to carry many items. To be moving from a 2 bedroom apartment to a 2 bedroom apartment one would expect it to take about 4 hours max but it took 9hours 15min. I have never paid so much for moving and I am extremely disappointed.
AND THE OTHER THING IS THAT I REALISE I PAIDED THE $100 DOLLARS DEPOSIT BUT WAS NOT CHARGED $100 dollars less. So they owe me $100 at the least and have not responded to my emails. I am sure they have crews who are much better and faster, it is not fair that I should have to pay hundreds of dollars extra for the incompetence of one of their staff.

And not only that, I was expected to pay 1/2 hour before they finished.... They estimated how much longer it would take. How can this be when the price is meant to be told charged per minute, it is like they deliberately took 30 min exactly . Not very good service!
AND THE WORSE THING IS THEY HAVE NOT RESPONDED TO MY CONCERNS.

Approximate cost: $1167

rosmaryg
1 review · 600 points
verified email - 17 Oct 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Guys were great, nothing was to much for them. office stuff were great on booking the job as well. great value for your money.

Approximate cost: $865

alexandral121
1 review · 600 points
verified email - 08 Jun 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Amazing service from start to finish, would like to say a big thank you for the crew but especially to David our driver.
will use you again when moving to our new property.

Approximate cost: $1250

jenniferc680
1 review · 400 points
23 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Would not hesitate recommending this company to all my friends and family.
we have to move all of our goods out of the house before 11 am and we had a 4 bedroom house. we had 3 guys coming on the day and did their best move everything before settlement time- they did finish packing 30 min past 11am but i can say they worked fast and as hard as they could. was a big day for all of us but they were great!

Approximate cost: $1380

dorit-l
1 review · 600 points
verified email - 30 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic Stuff- from the time we first called , Shelly Removals were so accommodating.
the 2 guys were so careful, efficient & friendly.
Would happily recommend Shelly Removals to anyone.

Approximate cost: $1420

shuangy
1 review · 600 points
verified email - 15 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Andras and Sef help us moving from Taylors Hill to Burwood East on 04/03/2017. None stop for 6 hours. Only two 5 minutes break, and they politely asked us if it is ok. They took good care of our furniture. We are very happy with their service.

Approximate cost: $991

suzs733
1 review · 600 points
verified email - 22 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Would highly recommend this company- quick and easy to deal with- the office stuff as well as the removalist.
we moved from a 3 bedroom to a 3 bedrooms in Port Melbourne and the job was done quick and efficient.

Approximate cost: $946

viviennem748
1 review · 600 points
verified email - 18 Jan 2017
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

Waiting for a reply re deposit refunds and storage refund, will leave appropriate comment when dispute is settled.

ashb258
1 review · 600 points
verified email - 21 Nov 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Moved a two bedroom house. Was organised for 2-4pm, but Shelly's called me to see if I could do it earlier on the day, the communication was great. They called to organise a quote quickly, and the two guys on the day were helpful, professional and pleasant. Everything was loaded and unloaded quickly and with care. Would definitely recommend.

verified email - 16 Nov 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

This company is just amazing! Highly efficient, I can't recommend them highly enough. Treated our things with the up most care, great service and value.

troym752
1 review · 400 points
25 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Really friendly and helpful people. They were at our place right on time (8:00 Am) and got the job done really fast and nice.
We didn't have too much staff and were half expectimg them to waste some time, But everything was moved and placed in the new house in less than 3 hours. Will definitly use their service again

Approximate cost: $400

davej585
1 review · 600 points
verified email - 17 Aug 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Would recommend Shelly Removals to anyone. Helpful, efficient and quick even on the booking process .
They didn't comain about our bad access having 3 flights of stairs! Well done guys !

Approximate cost: $870

3fffec1d
1 review · 400 points
14 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I don't normally highly recommend a business but i would like to take this opportunity to thank the Shelly's team who arrived to my house to do my move.
the truck arrived 15 min earlier and were happy to wait till we be ready. we had a great experience with the company all the way from the minute we booked the job till it was all completed.
will defiantly use them again!

Approximate cost: $1680

joshb10
1 review · 400 points
13 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great office stuff and workers
Will recommend Emilio for your bigger jobs
All went well , nothing was to hard

Approximate cost: $850

sheronk
1 review · 600 points
verified email - 13 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you for a fantastic move.
it was stress free move with great customer service- i would like to say a big thank you for Andres and Mark who did the job for me.
i have moved from Toorak to Bendigo a 4b BD house - all in all i was very happy with the service i received from the office stuff and the workers.
well done guys!

Approximate cost: $1430

wendym761
1 review · 400 points
11 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had a 3 bedroom home to move. The two gentleman assigned to the task were extremely courtesy, very hard working and friendly and most importantly very careful to ensure no damage occurred.

geraldinee337
1 review · 600 points
verified email - 27 Jun 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hi Debra,
I would like to thank you for an excellent move. Both Rick & Igor were great. I have recommended your Company to a friend.
Thank you for all your help too Debra.
Geraldine

jessical691
1 review · 400 points
27 Jun 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I Would like to highly recommend Shelly Removals who did a job for me this weekend.
despite the fact that the weather was horrible the guys worked hard without a rest.
from the first call to the office till my last box was delivered i was very happy with the service this company provided.
i would recommend this company to all.

Approximate cost: $889

21 Dec 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would like to say amazing to the company and the guys who did our move on Saturday in the 40 degree heat.They went up and down stairs at least 25 times and never complained.They were very careful with all our stuff packed the truck like a jigsaw puzzle.We will be using this company again for sure

Approximate cost: $1500

verified email - 20 Oct 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I just wanted to say that this company is great. They were so helpful with the move which was a very difficult one with lots of stairs involved at both addresses. They did it with a smile on their face and even went the extra mile with hooking up the washing machine and moving my furniture to where it should sit. It made what was a very stressful move much less stressful. Great work guys.

ianr169
1 review · 600 points
verified email - 26 Aug 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent service right from when I asked for a quote. Additionally, Paul and Garry were extremely professional on the day of the move, even though the access was very difficult. I won't hesitate to use again or recommend to others.

leannes926
1 review · 600 points
verified email - 26 Aug 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Emilio & Garry gave us excellent & professional service. Very helpful, vary careful handling of goods.
we want both of them for moving to our next house or whenever we need a removalist,
Thank you for such a pleasant experience.
will recommend this company to friends and family with no problem !

Approximate cost: $980

28 Jul 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Perfect move,men were on time and also very polite
Everything was moved accordingly, I was very happy with the overall move.

dana598
1 review · 500 points
22 Jul 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have had great experience dealing with Shelly Removals.
I have recently moved from Bentleigh to a new place in Caulfield,Victoria .
the whole experience of dealing with the staff from quotation to setlling was good.they arrived on time,packed our goods carefully and transported our goods in reasonable time.our bill was reasonably charged per the quotation

I warmly recommend this guys .
Thanks for making it a smooth relocation.

Cheers

sharong206
1 review · 600 points
verified email - 24 Jun 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

we moved a 4 bedroom house from Mt Evelyn to Hastings today. The guys were great. Punctual, friendly ,hardworking and they cared about our belongings. Thank you for making our move go do smoothly. Would recommend your company to everyone.

Approximate cost: $872

charlotteo680
1 review · 400 points
11 Jun 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had a particularly difficult move with large furniture from a very narrow single fronted terrace house, to a first floor apartment with stair access to the kitchen only.

I was really impressed with the efficiency and speed of the move. The guys didn't even blink at the stairs or narrow spaces and were very careful and respective of my belongings.

I even received a courtesy phone call letting me know that if I was ready, the service could begin an hour earlier which was also great news.

Thanks Shelley removals! Will definitely use again,

Approximate cost: $300

zils485
1 review · 600 points
verified email - 04 Jun 2015
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

I booked Shelly's Removals as they were really friendly on the phone and I was impressed by their transparent pricing policy with no hidden costs. On the day, the removalists were hardworking and friendly and remained calm when I was stressed with moving house. Thanks Shelly's!

sarad630
1 review · 400 points
25 Mar 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We moved 4BD house from Geelong to shellys storage and 2 month after we have our goods delivered to Bentleigh.
The guys were great, very helpful, nothing was too much trouble.
Big smiles, very happy.
A pleasure to deal with and we will use shellys again for sure!

Approximate cost: $140