Shelly Removals & Storage

4.5
based on 143 reviews

Write a review

143 reviews about Shelly Removals & Storage

08 Jun 2014

I had all my gear removed from an apartment, put into storage for five days and the moved to a two story apartment. The guys were really friendly, professional and nothing was too much trouble. They worked constantly without a break. Definitely recommend them!

Approximate cost: $99

verified email - 16 May 2014

Thank you so much for your help in getting my daughter's stuff moved to Nowra. It all went really smoothly and the men were very polite and careful.

Please pass on my thanks to them.

verified email - 09 May 2014

They did a great job, the boys were friendly, easy to talk to and nothing was too much trouble. They were very helpful. They seemed happy in their work and got along well with each other. Would be happy to use them again or recommend them to a friend.

Approximate cost: $124

verified email - 30 Apr 2014

Our experience of Shelly's Removals was that the two staff were prompt, helpful, extremely careful with our valuable house contents, and worked efficiently throughout the day to get the job done as quickly as possible without taking risks.
They deserve a raise! Those guys are outstanding!!!! We've used other removalists before and had much less pleasant experiences.
My wife and I were extremely impressed and would recommend them to anyone who needs a removal done safely and quickly.
Hope this helps.

verified email - 26 Apr 2014

From the phone calls with Despina from Shelly's office to the two boys who did the packing through to the three removalists on the day, the service was impeccable.

We moved from Bacchus Marsh to Montrose and not one single thing broken or damaged.

Everyone was on-time (give or take 30 minutes because of Melbourne traffic) and the staff worked tirelessly from the moment they arrived, to the moment they had finished. We were surprised when they asked permission to have a break even though the work is exhausting and the breaks were well earned. Even the travel time between Bacchus Marsh and Montrose indicated that the guys would have had lunch in the truck while on the road and so we didn't have to pay extra for them to have a lunch break.

We paid the little bit extra to have three removalists on the truck and it was worth every cent as two of them could carry the heavy stuff while the third packed and secured the truck and this no doubt saved time and money and I would recommend this to anyone else moving.

We were amazed that we went from very little packed on the Tuesday morning to fully settled by late Wednesday which reduced the stress of the move.

Overall the costs were good with the packing and move just on $2500. 2 guys for 4.5 hours packing and 3 guys for almost 10 hours move the next day so very good value for money I think.

I would have no hesitation in recommending Shelly's to anyone and we will certainly use their services when we next have to move.

Approximate cost: $171.00

16 Apr 2014

We had a move performed by Chris & Norbert, they are very professional, caring and polite. I have used many removalists over the years and these 2 staff are up there with the best. Great customer service, and care. We felt like they cared about us and the success of the move, good time management as well.

Approximate cost: $460

verified email - 21 Mar 2014

1. i was booking for 10am, they come at 9:30am, when i arrive they try to make me sign the paper saying they start job at 9:30.
2. broken my expensive glass not pay responsibility. i was standing there watch them move my glass, i'm very sure the glass is not broken b4. when they broken my glass, they look at me like a innocent, so i say :' that's fine'. because i don't want to wasting the time and my money to discuss who's fault, they might be discuss with me for half or one hour. and they will ask me to pay it, thats no good. because they try to dodgy the start time at begin. (plz chekc #1)
3. they are working very slow! i was moving my house one year b4, i have lot of furniture(4 bed), the other moving company finished within 3hours. and this time Shelly move my factory ( 11 table, 2 bar fridge, 1 normal fridge, 2 shelf, and some chairs. ) they were did 4 hours and 15 min with 3 man !!! can you image that? 3 man for only some furniture they did 4 hours and 15min. this is not expectable!! also will let you know, my factory is very easy to acesse with high gate.
also they cant fit in all the furniture in once in a 14 ton truck, lol what a joke. they wasted time on travel on road like 1 hour. i think thats why, but still slow, they should finish within 1.5 hours anyway.
4. at last i try to discuss about the broken glass ( $300 ) they saying no you already signed, the glass already broken b4 we touch it. Haha, i was standing there watching them, i know exactly how the glass broken, and now they tell me its broken b4 !! yes, i was silly trust them, and signed the paper,because i trust them gonna give me comfort answer, but they not, after i signed, they just try to run away. they say:' look, you signed here and anything wrong call this number, and they just drive the truck with i standing just right to the truck, but lucky i didn't get hurt. i was jump away from the truck.
after they gone, i call the boss( they say she is the boss), told her everything, and she said she gonna call me back when ask her staff, but never response.!
PS: the boss said she gonna suit me if i write a review, anyway im gonna tell the truth, and im not soft puppy.
i don't know why people give them a good review, but i had a very bad experience with them.
never use them again, and hope no one getting hurt or bad service with them ever.

Approximate cost: $662

Thank you very much for your review but we would like the opportunity to respond. With regards to our guys arriving early at the property most people would say that would be professional service. We try to please our customers by arriving on time or early. Even though we arrived earlier and found you werent at the property we havent charged for the extra half hour.

We moved a full 12 ton truck within 4 hours which proves to us that the guys were fast and efficient.

As for the expensive glass which our guys noticed and reported on by doing a damage report which you have signed confirms it had been damaged prior to move. Its because we we offer aaprofessional service that wer were still willing to look at the damage glass and negotiate a solution. You refused access because you said its in a garage and not accessible. We were happy to wait for whenever the glass was removed for us to inspect. We had not heard back so we assumed it had been dealt with.

There were threats made by you advising that if we didnt refund you for the damage that you would give us a bad name by making nasty comments on the internet. Our response to that was that we would suit if they were falso accusations.

Regardless of all of this we are still happy to negotiate and will be waiting for your response. This is how we like to deal with all our customers and hope that a amicable solution will be found.

ap17 20 Aug 2014

I had the same experience! Threats of getting their lawyer involved if I post negative feedback and go to Consumer Affairs. All because they broke an item and quote "don't recall" doing it. That was good enough for management to decide the matter is closed with no further discussion.

17 Mar 2014

Punctual, very careful, very efficient and worked hard and constantly. This was a big job made easier for us by the team from Shelly. Highly recommended

Approximate cost: $120.00

verified email - 04 Mar 2014

We were completely satisfied with every aspect of the service provided from Shelly Removals , including communication, careful, efficient and friendly removalists and flexibility.We were able to arrange pickup at a time that suited and had to change delivery date and time several times and were accommodated without any hesitation.Even on the delivery day Sima switched our delivery time with a pickup to ensure that my daughter could get to her unit to accept delivery. We would definitely use this company for any further moves and have already recommended to family and friends

verified email - 19 Feb 2014

We have used Shelly Removals & Storage to move our house from Bentleigh to Mentone.
They did a great job, nothing was to hard for them, price was ok- not the cheapest but not as expensive as other companies- you get what you pay for.
I don't have enough word to say what a great service I received start from the administration to the removalist. truck was big enough to carry all of our good in one load.
I would defiantly recommend this company to friends and family with no hesitation.
(don't forget to ask for Rob & Clark).

Deborah.

hughsie08 20 Feb 2014

Good to know, thanks for the review

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account