Shelly Removals & Storage

4.5
based on 143 reviews

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143 reviews about Shelly Removals & Storage

verified email - 06 Feb 2014

We were moving from Dingley Village to country Victoria after 32 years in one place.
The initial work and follow up by the administration staff was very efficient and courteous. We would particularly like to acknowledge the professionalism, care and attention to detail of the two men Andrey and Aviv who worked tirelessly during the whole procedure. Nothing was too much trouble they are a credit to themselves and the organisation. We would have no hesitation in recommending Shelly's to our family and friends.

Daryl & Daniela Goldie

verified email - 02 Feb 2014

From the initial contact through to completion of the job I was extremely satisfied. Communication and follow-up was very professional yet personal. My belongings were collected in Yarraville & transported to Bendigo. The removalists were in contact with me informing me of their progress. They were careful, efficient, expedient and very personable.

Approximate cost: $99

verified email - 28 Jan 2014

After 22 years, moving home is a big step and we couldn't be more happy than we were with Shelly Removals. The team of four were safe, fast, and reliable and made the day very straightforward. Added to the fact that they actually come to your home and QUOTE BY SIGHT, and you have all the makings of great service. Very happy to recommend them!!
(David and Meaghan, Carnegie, Victoria)

Approximate cost: $175

verified email - 24 Jan 2014

Excellent service, guys were fast and very efficient and took great care of everything. I was extremely impressed by these guys and would use this company again and will be referring it to others.

Approximate cost: $99

Anonymous
09 Dec 2013

Removalists were great. Staff on the phone were great too. Appreciate the hard work and effort from all!

Approximate cost: $124

verified email - 04 Dec 2013

Hi Linda and Despina,

Can you please pass onto management what a great job the guys did today moving me from Mount Martha to St Kilda Rd. I'm terrible with names but both gentlemen were polite, courteous and professional - they communicated to me really well and were efficient considering there was a fair distance from the truck to the apartment and they also had to contend with rain. Nothing seemed to much trouble for the guys, considering the stress of moving this was really appreciated.

The price was excellent considering when I hired a truck a couple of months ago it cost me around $260 + and with help from my friends a few of my items were damaged but today it cost me ~ $480 and all my possessions were handled with care and I didn't have to work anywhere near as hard.

I would have no hesitation using or recommending Shelly's again.

Regards,

Nick Moore

verified email - 15 Nov 2013

My stuff was moved from Edithvale to Kensington. The removalists were nice and friendly. Rate was very good ($99/hour with no other charges).

Approximate cost: $99

verified email - 11 Nov 2013

I used Shelly for a removal service from my apartment to my storage unit. The two guys allocated to this job on 4 November were pleasant, friendly and got the job done quickly and seamlessly. I would highly recommend them/request them for my next move to ensure I get the same experience.

The only thing that gave me a small fright when paying the bill was additional costs which when quoted, I was told did not exist. One of the guys mentioned that if this is the case it would have been a mistake from thier end (as this had happened before) he called them, I spoke to a lady and the additional fees were waived.

1.5 rooms was moved in 2.5 hours.

Approximate cost: $89

verified email - 04 Nov 2013

My husband and I cannot believe the 5/5 star rating for Shelly Removals on this website, and I wonder how many of the reviews here are actually from genuine customers. Our experience is from February of this year.

We were moving from a 2-bedroom apartment to another 2-bedroom apartment, and they were very near each other – about 800m apart. I am a meticulous person and after checking all the reviews on the Internet and getting quotes from over 10 removalists, I decided to go with Shelly. Sadly, my experience just goes to show that you cannot rely on online reviews, and nothing beats genuine recommendations from friends, family and colleagues that you trust.

I would've thought that the job in hand would be a relatively small one, maybe taking about 3 hours in total. This expectation was based on the fact that 1. We were moving from a small 2-bedroom apartment, not a house, 2. to a nearby place, and 3. a similar load took two guys about two and a half hours to load and unload in New Zealand.

Instead, it took two guys from Shelly Removals about 7 hours, and cost us nearly $1000 (this is including the $250 charge for packing the previous day). It is ludicrous considering that 1. A lift was booked for them for their exclusive use in both apartments (moving from a 4th floor apartment to a 3rd floor apartment). 2. Everything was packed neatly with no loose things 3. We had given away our refridgerator and washing machine to our friends the previous day, ie no big electronic appliances to move, and finally 4. We ended up moving the small appliances and clothes ourselves the next day because I just got fed up with how excruciatingly slowly they were working.

I've never seen any movers ‘move' so slowly before – they were two young, fit guys. When I tried to speed up the process by helping, I got told that I shouldn't as it may invalidate their insurance policy. It was one of the most frustrating experiences I've had, watching these two guys drag out the process. For example they would load up the lift, go down, then take one item at a time to their truck. Instead of both of them working, one of them would be carrying the items while the other stayed in the truck the whole time. I don't know why - I've never seen anything like it before. I didn't even see one of them break a sweat during the entire move. As you can imagine, clearing up each lift load of things took extraordinarily long time. The only reasonable explanation I can think of is that they were doing the job deliberately slowly, as they were on an hourly rate. Honestly, it would've taken my husband and me less time to do the moving ourselves.

The only positive thing to say is that the furniture was moved carefully and no damage was incurred.

As a last insult, I noticed that we got charged $25 for toll and also for travel time. Their website says “additional costs may be required if road tolls are encountered during transportation of goods.” Notice the word “DURING” transportation of goods. As I sad earlier the apartment we were moving to was barely 800m down the road (i.e. no toll!!). When I complained, they just kept saying it was because they used toll when they were travelling from their depot to our place in Southbank. They didn't seem to understand why that trip wouldn't count as “DURING transportation of goods”.

In addition, we got charged travel time. Beware, in their emails to you, they tell you that “no travel time charge back and from depot – door to door only – up to one hour from the depot”. Most people, after reading that, would assume that as long as it doesn't take more than an hour from the depot to your place, they won't charge you travel time. The truth is that if the COMBINED travel time TO and FROM their depot is more than 1 hour, they will charge you travel time. In our case, they claimed that each to/from trip took 45 minutes, with the use of toll road, and at times of the day far away from the rush hour. When I looked it up on google maps, neither trip should take more than 30 minutes each at that time of the day. But no, apparently it took 45 minutes each, with a combined total of 90 minutes, so we got charged travel time for 30 minutes. Basically they can say whatever they want and charge you whatever they like – how are you going to contest it, unless you actually ride in the truck with them to and from the depot?

I am planning to make an official complaint to Consumer Affairs Victoria, as I have saved all the email correspondence and documents from Shelly Removals. In the mean time, I would suggest that you try and get a quote for the whole move (not just an hourly rate) and get them to give you a written confirmation of all the extra charges, if you don't want to be shocked to see the final amount on the bill at the end of the move. That is, if you still want to go with Shelly after reading this review!

Hello Sophie,
We Were sorry to read that this is the way you feel about our services.
first of all it is important for us to let you and other customer know that the review on the web are rel and thats why we put the real feedbacks on our website with real contact numbers.
your move wasnt small and needed a 6 ton truck (35 cubic meter). we will be more than happy to discuss your feeling if you want. we have tried clling you but there was no answer.
Regards
Shelly Removals & Storage Team.

ap17 20 Aug 2014

I totally agree with this poster. We used Shellys based upon the reviews however had a very ordinary experience.

17 Oct 2013

I recently relocated from Melbourne to Sydney.

The team at Shelly Removals had made my interstate relocation easy and painless. Out of the three well known companies I obtained quotes from it was the most reasonably priced as well as being able to work to a timeline that is well suited to today's consumer demands (rather than waiting for up to 2 weeks for my household contents to be delivered in Sydney, Shelly Removals completed the whole move and delivered my entire household contents, door-to-door within three business days). On top of providing a very competitive rate and a desirable delivery timeline, I was really impressed with the quality of the service provided by the team at Shelly Removals – from the first phone call of quotation, pickup of household contents in Melbourne to the successful and on time delivery in Sydney. The pickup and delivery team took great care in protecting my household contents and displayed absolute professionalism even after having to go up and down 6 flights of stairs with some very heavy furniture and having to problem solve to get some tricky furniture delivered to my top floor apartment.

Overall – I am very pleased with the results and will certainly recommend the service provided by the team at Shelly Removals as the number one choice for anyone considering an interstate relocation.

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