We recently moved house with Shelly Removals.
We have experienced quite a few removalists in our time - from the budget backloads ones (NEVER again!) to the better "middle range priced" ones. We found Shelley Removals excellent. From box delivery to packing our house (my furniture has never been treated so tenderly before! Even wrapped in giant Glad Wrap!) to unloading at our new home (no scratches, and no one has ever managed to leave the boxes in the right rooms before).
The men were open, communicative, respectful. They seemed to work well together and safely (I've had an injured removalist at our previous home and that was an awful experience).
The price was really competitive, and they promise to buy back the boxes from us when we've unpacked!
My husband wanted to go with a big, well known company. I am really happy we went with a small, family-owned one.
Well done, guys, and thank you!

I would like to take this opportunity to leave feed back in relation to the home relocation that was undertaken Shelly Removals

Our move was from The Basin to Croydon South and our removalist team consisted of David, Chris and Joseph.

They arrived on time and ready for a hard days work. They worked dilligently and methodically to get all our goods loaded onto the 12 tonne truck that was provided.

We were very pleased with the care they took. Most of our belongings are older and marked and scratched or dented from many years of family use. They treated each piece as if it were a priceless antique, taking time to wrap individual pieces and taking care loading onto the truck in order to make best use of the available space. At the end of the loading process they offered to assist us to load a larger awkward item onto our trailer, to allow them to take more of our goods on the truck. This made less for us to have to move the next day.

It was a long day for the boys (and us) but even at the end, when fatigue could cause less care to be taken, this did not happen. As a result, not one piece was damaged, nor any damage done to property by moving furniture through door ways etc.

Our removalists were polite, courteous and very congenial - there were heavy and difficult pieces to move including a piano, which they did with care.

As we are building and will need removalists again within 18 months, I will definitely be using this company again.

I was very impressed with the fast and efficient way the team moved all my furniture, boxes etc. They were very respectful, friendly and ensured they did not damage my belongings or the house. I Would highly recommend them for any removals.

Approximate cost: $116

I recently had my 'move' with Shelly Removals the other week.

I was delighted with the service from beginning to end. The two chaps (Alex and …. I can't recall the other driver's name), were wonderful. Nothing was a problem for them, they had a good sense of humour and communicated to me every step of the way any additional charges or issues they saw. I cannot recommend Shelly Removals highly enough and should I need to move again in the future (hopefully a few years away), I will certainly be looking to use Shelly again.

Please pass on my gratitude to the two drivers for me - they were great!

Nicole

Approximate cost: $114

We booked Shelly to move house (double storey) across town with a stop in between to drop off some stuff at a storage site. Their quoted pricing was good and they were prompt in answering any questions over email prior to the move.

On the day 3 guys turned. One was the older 'leader' and the other two were younger student types. They were friendly and hard working.

Although nothing disastrous happened and we did manage to move house without major issues, there were some small niggly things that when added up might cause some concern for others. I will share and let you make up your mind.

1. Not everything could fit into the truck they brought along. The other company that quoted me actually sent someone to inspect my house and concluded I would need a large truck and a smaller truck to get everything loaded. Shelly quoted over the phone and I guess it resulted in underestimating my needs. But we moved 90% of the stuff, so I had to sort out the remaining 10% myself.
2. Even though I asked and was told everything was fully insured for the move, it was eluded to me that if the staff broke or damaged anything, they would have to pay/fix it! This made me feel sorry for the staff, and not my idea of insurance!
3. When a removalist tells you "so and so is a bit fragile, don't be surprised if there is some damage". This is actually code for "we just broke it in the truck whilst loading, don't be surprised at the other end"
4. We had a king latex mattress which I knew would be a handful to move. The other company were proud of the fact that they had a special cover for the mattresses which I presumed would allow them to be moved safely. Shelly roped up my mattress and I found out later on that this had caused a tear in the lining of the mattresses due to the ropes bending it out of shape.
5. When disassembling furniture I thought it would have been common sense to store the nuts and bolts in plastic bags so they can be safely transported and reassembled the other end. Nope. I found furniture at the other end missing nuts and bolts as these items were generally placed in drawers which made them prone to falling out.
6. Luckily we did not have expensive furniture. Some of my chairs in my dining set had very visible scuff makes on them wear securing ropes on the truck had dug in. When I told the guy, he just told me to run some jif on it. It didn't work.
7. The most annoying part of the day was the delay of the truck at arriving at the storage site. I started the journey at the same time as them, but still ended up having to wait more than an hour for them to arrive at the site. After some phone calls and some anxious waiting, they finally arrived with the excuse that there was an accident on the freeway. Considering I left at the same time, and travelled at the speed limit, I found this very hard to believe. I also checked my online resources and did not see any accidents reported on the freeway for that day. I cannot help but feel that this was a deliberate action to clock up time on the move so I would have to pay more.
8. The icing on the cake was when it was time to pay. The bill seemed higher than I expected and when I questioned the guys I could sense they were very uncomfortable with something and quickly asked me to speak to their boss on the phone. I was told that some of the extra charge was for the toll usage. I asked them what toll since none of the route used had any tolls. They stumbled and mumbled that they had mixed up my job with another one and took off the charge. I felt this was another dodgy move to try and jack up the price.

Anyway, as you can see the issues are not huge, but a few smaller issues to amount up to something. I hope my honest reflection of my experience will be useful to others.

Fong, Bonty and Chris were fast and strong and provided excellent service in moving our house contents.

Dear Sima,
Thank you so much for sending Fong, Ross and Greg to move our house. They were so respectful and careful with our piano and good furniture. I cannot recommend them enough and I thought their approach to the task on hand to be nothing less then awesome. I will recommend you for any person I know who needs a quality removalist. And i really appreciate what you did for us on such short notice. Thank you again so much!!!
Regards,
Sean Leyland

they did a fantastic job packed everything I wanted packed in van and they was friendly and everything tgot to the place it was meant too

Approximate cost: $125

Dear Shelly team
I just thought I would put in writing exactly how impressed I am with every aspect of our move. People are so quick to tell others what they are doing wrong.

Your team has been amazing - Janelle's customer service is absolutely fantastic. Pleasant, flexible, and incredibly helpful. She bent over backwards to help us get through a difficult settlement period with our new house. She is a real gem. But also the other lady I have spoken with in the office (sorry, I didn't catch her name) was lovely.
Fong and his guys was equally great. Careful, meticulous and very very efficient. And how they managed to fit everything into a small truck is a mystery to me! They must be very clever at playing Tetris ;-)

In short I have nothing but praise for the Shelly team, and I will recommend you far and wide. Also, please feel free to put my comments and name on your website/ facebook.

Thanks again!
Rebecca Cattermole

We moved home today with the help of Shelly's removals. The guys were prompt, friendly, helpful, careful and professional. Nothing was too much trouble and not a single item damaged. Fantastic. We would recommend Shelly's removals and would definitely use them again when moving next time.

Approximate cost: $152