Shine Removals and Cleaning

Shine removals totally ripped me off. They advertise misleadingly to be fast and professional, but they charged me $847 for a two bedroom move across the street.

On the first day, the movers came 1 hour late and took 3.5 hours to load the truck. This caused me to miss the time to move into the next building and I had to leave my things overnight in their truck. They charged me $397 the first day excluding overnight charges. I had to spend the night in a hotel because I did not have any of my things with me and it was so cold.

The next day the movers came 1.5 hours late at 920 instead of 8am. The customer service manager or owner (depends on which staff you speak to) named Rocky said he would give me $50 off the $100 overnight charge (since they caused the situation by being late), but did not convey this to the movers. The movers were slow and went to toilet 4 times without asking, they frequently texted and used their phones, trying everything to drag the time out. When I asked them to help me out by speeding it up abit, they only moved slower than before. They spoke on the phone in cantonese and mandarin, and when I asked them to move faster they shouted back at me saying they are already being fast.
Halfway through the move, they demanded that I pay them an erroneous amount of $405, otherwise they refused to keep moving. They said they would stop the charging time if I went to withdraw the money.When I asked about the $50 discount the manager had given they said there was no such thing and refused to let me speak to their manager on the phone. When I sought help from my building manager, it only escalated the situation as they threatened to leave my things on the street unless I paid them immediately. The building manager gave up as well as they were not being reasonable. I was distraught and went to withdraw the money in tears. After I came back I found them leisurely unloading things. I paid them and they silently continued moving slowly. I was in tears and watched them from afar, they dropped a box labelled fragile off the truck and did not say anything about it. They constantly complained and took a total of 4.5 hours. When they were done asked for another $50 for the extra time they took, I didn't want to give it to them and it suddenly became an extra $90. When I resisted they said they would take my fridge, washer or computer instead. They walked around and touched my things discussing how much they would be worth. I was afraid being female and alone in the apartment that they would try to harm me or take my things. They kept pressuring me by using scare tactics and talking as if they had done a great job. For 40mins they stood in my apartment asking for my credit card number, they said they would give me a "discount" of $20 if I quickly gave them my credit card. I would have called the police but my phone was dead.
In the end I paid the extra $70 amount to a total of $847 over two days of moving things across the street. I am left speechless by the whole ordeal. But I will be sure to take action with relevant authorities. Calling them crooks is an understatement.

Approximate cost: $850

They operate under various names:

Shine Removals
Super Star Removals
Blue Rhino

In short, all these companies are operated by the person called 'Cai Rocky' (don't know if this is his real name). They have been reported by ninemsn proving their dodgy business and how they con other people's money- see this link (http://aca.ninemsn.com.au/article/8539052/superstar-removalist).

Here's my experience with them:
1) They broke my bedsides worth $300 each,
2) Over charged with the excuse they got lost on their way, 3)Turned 2 hrs late to do the job with no one to inform
4)No one answers the call to help me out with my claim,
5)Received inappropriate text messages inorder to stop me from calling them
6)Bully customers

3 months of regular calling and emailing has gone in vain.

Never use them if you love your belongings.

Moving desks x 2, fridge, washer,dryer, small tables x 2, draws x 3 and shelves x 2 from a house to an office. Rebooked for the next day as they did not show at the expected 1-2pm timeslot on the first booking date. Arrived half way between the next day time allocation. No confirmation call (like I was advised) so I text to confirm, then I was advise they have a preference for cash or a 4% credit card fee. One of the men needed to use the bathroom, the other spent time on his phone (minimum 2 hours but felt like they were trying to stretch it out!) The specials quote on the web was not the 'special' rate when I spoke to them on the phone. The men arrived at the office and suggested I leave one of the items down stairs as it was 'very big'. They got it upstairs with little difficulties. They had no change or receipt book and after 4 calls/messages to their office I am still waiting for a receipt for our bookwork. I will not use Shine Removals again.

These guys are crooks.
They also go by the names Blue Rhino Removals and Superstar removals.

They misleadingly and illegally advertise prices which they claim on the day ( you are required to pay cash ) are exclusive of GST. When I approached them with my concerns and to request a refund for the amount I was illegally overcharged they just say "Everyone does it" and to "go to the ACCC" knowing very well that it would cost more to do that than it is worth to you. They also misleadingly advertise that you can have any size truck you want. When you ask for the biggest they don't send their biggest.

STAY AWAY FROM THESE JOKERS! They are not worth it!

Read the reviews for superstar removals or Blue Rhino removals for more insight....

Approximate cost: $100+