45 reviews about Silkies Rose Farm

verified email - 08 Jan 2024

How not to deal with a customer who has questions...

ordered the wrong kind of rose. Asked to cancel order and then planned to reorder correct kind. Was asked to transfer funds into an account to cover the cost difference and declined (sounds like a scam - how do I know this is right account etc - initial payment made by credit card) then was charged 5% to cancel and told money could not be refunded without my bank account details.
When I called to unravel this weird situation I received a serious lecture about how much time had been spent on a $42 rose. Then was quizzed about whether I knew the location of business, the weather report there and what the owner was going through (no, no and no, just trying to fix up my order!)
I was asked not to contact again which I am very happy to comply with. Still not quite sure what I've done wrong apart from call "out of hours" (at 3:30pm on Monday) but there you have it.
Obviously a difficult time and stressful situation for this business so best avoid this one!

Approximate cost: $42

verified email - 19 Jun 2023

Notified them I wanted to change my order within minutes of placing order and they still posted the wrong rose. Was told they don't check the computer. Owner was not interested in helping me resolve. Wasted money and time. Don't buy from Silkies Rose Farm

verified email - 11 Dec 2022

I wouldn’t recommend this company. I ordered three roses last winter but only get one I wanted. The three roses are: Earth Angel, Fruity Perfuma, and Brother Cadfael. So you can see I like deep cupped pink roses.In September I received an group email saying some roses will be substituted by the owner of business without individual notification. I immediately contacted the owner not to substitute my roses, just refund me if not available. Diana confirmed my order wouldn’t be affected. But guess what, the Brother Cadfael was replaced with Winchester Cathedral - a small shallow cupped white rose. I thought, oh well, I still have Earth Angel and Fruity Perfuma, but after the “Earth Angel” flowered, I realized this was not an Earth Angel even though it has a nice tag on it. It is a white rose which opens flat quickly with a touch of yellow in the center and no fragrance. So in the end, I spent about $100 only to get one rose in my list - the Fruity Perfuma. I do love the Fruity Perfuma, but it IS an EXPENSIVE one.

Approximate cost: $100

08 Dec 2022

I’ve been looking for some climbing roses locally without luck because it’s the wrong time of year but I was able to find the variety at Silkies. They arrived eight days after I placed the order (so prompt!) and in great condition with buds ready to flower. Highly recommend!

verified email - 01 Nov 2021

Just received a rose covered in fungus. I called the company. They said the rose came from another grower and offered no refund. They did say sorry.

Approximate cost: $65

verified email - 12 Jul 2020

I was absolutely delighted with the Heaven Scent rose I purchased from Silkies Rose Farm just over 12 months ago. We decided to create a stunning rose garden in memory of my parents, both sadly passed now. We received another 9 roses from Silkies just a few weeks ago, within a week of being planted, they sprouted leaves. We are so excited that the vision in our mind is already taking shape. Later this year, the garden will be an absolute splash of color and perfume. The advice and helpful lady there, Diana has been amazing with practical advice and shipping the plants so quickly. I had explained to Diana how my mothers favorite rose is Mr Lincoln, a stunning red with incredible perfume. It was a rose my father had bought for my mother, and she cherished it. Diana even sent me a Mr Lincoln rose in my order absolutely free. I have no hesitation in highly recommending Silkies Rose Farm for helpful friendly advice and of course incredible roses.

verified email - 06 Jul 2020

For the first time, I ordered 2 roses from this business.

One of the roses arrived in a good condition however, it was clear the second rose was of vastly inferior quality. The root system was extremely sparce and not consistent with a healthy plant.

I immediately contacted the owner of the company Diana however after much communication it is very clear that the owner of the business has no intention of accepting she has sent an inferior plant or assisting in any way. I say this as I have a comparison...namely the second rose sent from the same business with a healthy root system and is currently planted and has some growth unlike the bare stems of the Candle.

I had a local rose enthusiast (who grows and propagates) look at the rose prior to planting. She confirmed my concerns of the Candle especially in comparison to the second rose sent at the same time.

I had absolutely NO indication from Diana that she has accepted any points I have made during this very unfortunate experience.

There is no customer service. Nothing but deflection.

The cost of these roses (in addition to postage) is not insignificant and one would at least expect some customer care and concern....not deflection and lack of responsibilty especially in these difficult financial times for both consumers and business owners.

10 Aug 2017

Wow.. Super helpful and so fast to send my order. Have ordered from others and have had to wait quite a while. I'm recommending Silkies to everyone who wants quality roses and expert advice. Will be ordering again next year.. shh don't tell my husband though!

10 Aug 2017

You get more than great plants when you deal with Silkies Rose Farm. You become part of the family. Full of terrific information and Graeme and Diana are always will to provide valuable advice.

07 Aug 2017

I have revceived my Two Rosa Mutabilis plants this afternoon. They look happy, healthy and sturdy. I am looking forward to see the grow. I am happy with your promt response
Thank you
Eva Rasmussen

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