I went to Ski and Board Surrey with my three year old to buy some second hand gear and had an amazing experience! I am a novice as far as snow goes. The staff were warm interested and patient with both me and my child. When I walked in I was greeted and given immediate service which was knowledgeable and polite! I was then given time to peruse the gear and when I asked for help I got it within seconds of asking even though the shop was extremely busy. Further to this I was made to feel that I had all the time in the world! I don't think I have ever had a better service experience and the prices on secondhand gear was excellent! I got a snowsuit and snow boots for my daughter and a jacket, pants and boots for me all for under $450. I cannot recommend this business highly enough.
Approximate cost: $450
I recently came across this shop after being recommended by a good friend. The staff were fantastic and the service I got from both TJ and Monica was exemplary. I am rapt in my new ski gear and have tried the thermals I bought already. I will definitely be back for more stuff. Thanks for tuning my skis too Tj I appreciate your help and car. Best of luck for the season
Thanks Nancie M for your great review. We had a great time helping you find all your gear for you and your family for the snow. We know you were happy with your gear but it's great to get such public feedback so that others can also find us online and in Melbourne and try us for themselves. Thank you for your time,
Monica & Tj Balon
Outstanding range and customer service. Always very friendly and helpful as soon as you walk in the door. Our family has been coming here for years and this little store just keeps improving every year. For any snow related needs throughout the year, this is always the perfect place.
Thank you for your wonderful review. One thing I noticed you didn't mention was our new discounting structure which we have launched this snow season. Every product in store is now discounted by a minimum of 10% with some as high as always 30% off! I hope you enjoyed this new surprise this year when shopping with your family. Hope to see you again soon,
Sincerely,
Monica & Tj Balon
Best ski shop in melbourne!
Customer service was great, the staff were really friendly and helpful.
I wouldn't go anywhere else to get my ski gear.
Thanks for our 5 star rating and great review! Word of mouth has always been our best marketing strategy and with reviews like yours, others can also get in on the action.
Thank you for your time,
Sincerely,
Monica & Tj Balon
Fantastic service, staff really know their stuff. Great selection of top brands both hard goods and clothing all at great prices! really really good prices actually.
Thank you for your great review. We appreciate your time and your positive comments. We aim to get the latest brands and offer them at the best prices all the time and love that we are appreciated in that way. See you next time,
Sincerely,
Monica & Tj Balon
Surrey sell excellent quality gear and best of all their advice is absolutely spot on and tailored to each individual and where they're skiing. My boots are wonderful.
Thanks for your review Fabian! Tj is such a passionate boot fitter and loves to talk boots and feet all day long. It's great to get such public feedback and we really appreciate your time in doing so.
Sincerely,
Monica & Tj Balon
TJ and staff are extremely knowledgeable. Top of the line equipment too. I wouldn't shop anywhere else for my snow gear. It's the only place to shop.
Thanks Shauna, we spend a great deal of time with our staff each season ensuring they help the customer find the best gear for them. Thanks for your time and your review,
Sincerely,
Monica & Tj Balon
Fantastic ski shop, went there on recommendation for my 10 year old who has always suffered from sore feet due to ski boots. TJ Balon quickly identified that Hugo needed orthotics as his arch was flat making his foot flatten out and measure one size to big -hence problems. A visit to a podiatrist and then back to TJ for a proper fitting was the perfect solution. Hugo now has comfortable ski boots and will also gain from his new orthotics. Thanks a million TJ Balon.
John,
Thanks for being such a loyal fan and for your awesome reviews. Tj is stoked that Hugo is sorted and there's another pair of happy feet flying around the mountain. Have a great snow season,
Sincerely,
Monica & Tj Balon
The staff at Ski and Board Surrey are very friendly and knowledgeable. The service is excellent. The recycle room there allows you to choose between new and second hand gear, which really helps when you have kids. Great prices.
Thanks Shaun for your review and for pointing out our fantastic second hand ski gear area. It's always been such a major drawcard for families who want quality ski gear but don't care about wearing pre loved gear. Sometimes the gear in the second hand ski area is barely worn and is practically brand new!
Thanks for your time,
Sincerely,
Monica & Tj Balon
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Hi,
Thank you so much for your wonderful review. We are so happy you had such a great experience and were able to take the time to post your review online to help others know where to shop!
Have a great time at the snow!
Sincerely,
Monica