My cats came home sick. After paying hundreds of dollars at the vet, my vet suggested I contact the cattery to let them know. They claimed to have called all of their clients boarded at the same time as my cats and said all were happy and healthy. Given my cats are indoor cats and the only place they went was Small Paws, there’s no way they could’ve gotten sick anywhere else. Just a word of caution, as I’ve never had a pet come home sick after being boarded. I’ll be finding another cattery.

Approximate cost: $310

Thanks team for caring, for Charlie

Hi,
First time used and left my cat for four nights. The service appears to be very efficient and caring, professional and no issues on collecting my cat. She seems fine and happy to be home of course.

A true home away from home for our pets. We have been using SmallPaws for over five years for both our cat and dog. The staff are lovely and our babies always come back happy and healthy. It is complete peace of mind knowing your pets are in good hands and on their own ‘holiday’ while you are away.

My cat just returned home after a 8 week stay and couldn't be more happy. Great customer service, caring and clean. Thank you

If you really care about your pets, you must avoid this place. I left my cat with them for several months. They completely ignored the fact that the cat got sick and lost appetite, and let him starve himself. So these guys don't monitor neither amount of food eaten nor weight of the animals. The cat clearly starved for a month or even longer. They didn't notice that he went from overweight to extremely underweight condition. The starvation resulted in hepatic lipidosis, which is a serious life-threatening condition. I paid 9k in vet bills and spent two months not showing up in my office and nursing my boy as he required intensive care after 2 weeks at the hospital. What was the reaction of small paws on that? They responded as a driver who hits a pedestrian and flees from the scene. They showed no compassion, they didn't offer any help with nursing, they didn't offer a refund for the stay, their insurance agent called me to insult my accent and offered only 50% of the vet bills for starving my cat to almost dying! AVOID THIS PLACE!!! NAME AND SHAME IT TO YOUR FRIENDS!!!

turned up to inspect premises, good honest service, lovely premises, will definetely consider for my two pooches :)

Small Paws Pet Hotel provides a very loving and caring environment for small dogs. I have used Small Paws Pet Hotel a few times recently and I would have no hesitation in recommending them to owners of small dogs. The girls are always very friendly and welcoming. So happy such a great place exists for little dogs. Thanks so much for everything.

Small paws pet hotel is fantastic ! We never feel guilty leaving our 2 precious boys with the girls at small paws as we know they are well cared for. They always come back happy, clean and full of life ! We recommend them to all our friends with dogs ! Knowing they are being cared for well makes us enjoy our holidays more !

Approximate cost: $40

Small paws looked after our fur baby last month for 11 nights which is the longest time we've been away from him. We enjoyed our holiday a lot more knowing he was enjoying his. And the photos we received every couple of days really helped. Thank you for looking after Buster so well and keeping him on his special food diet