I was asked to be left on hold and then forgotten about and hung up on. After I put that phone incident aside; at my next appointment, I explained nicely yet specifically what I wanted this time round, as my last cut wasn't actually executed as it had been discussed just before the haircut. I felt that this conversation frustrated the hairdresser. Maybe they knew I was being polite secretly wasn't happy with the outcome.. I didn't actually want them to know I wasn't happy out of fear of offending their work. This conversation however as careful as I was; was met with a very snappy tone. I tried to make polite conversation after the tension from that conversation and mid small talk during the blow dry where the hairdresser who usually carries the conversation was dead silent. And unhappy seeming. I know I was heard as I project well; but after I said something lighthearted and totally unrelated small talk in its most trying to soothe the tension form (trying to lighten the mood) the hairdresser walked off on me. Completely silent. The other hairdresser working there at the time saw this. and looked a bit surprised. What I said didn't warrant that reaction. I understand having an off day. But this was crossing the line into not giving me very much respect as a person.. to feel it's okay to treat me like that. The emotions I experienced that day are more concerning than anything else. And there is a lot of defensiveness coming from the business to the online forums already I feel. So for my own wellbeing I unfortunately needed to voice my opinion in this avenue as previous replies do not convey open discussion. But without speaking up I'm doing myself a disservice. They have been unfriendly.. two people who work there have been unfriendly. And online are not open to respectful discussion. So I'm expecting an upset reply. This is why I'm trying to remain anonymous, as I was a long time customer but I was hurt. And remaining silent about my experience only hurts me further. I didn't deserve that. I hope that this complaint is sincerely taken on board and I hope they are sorry for loosing a very reasonable customer.

Approximate cost: $200

Love the experience I have at So Haircutters - every time!
Katina has worked with me in getting my hair looking great with both the cut and colour. She works with passion and amazing skills, allowing me to feel confident in maintaining the style without effort ;-)
A real buzz when I receive a compliment each week about my hairstyle…

Loved my hair wash & head massage. Thanks Samantha..........................................

Absolutely Amazing service!!! From my first phone call I knew I was in good hands just by the quality of care I received by the staff, and then arriving for my first appointment just exceeded my expectations! From the fabulous salon to the hair cut, wash and style and learning how to maintain my beautiful curls was the best experience!

Amazing amazing service ! So much love and care has been given to my hair, they can’t stop shining. I got the haircut of my dreams !

THE best hairdresser for curly hair! I have fine curls hair and it has never looked so fab and curly! So happy to discover Phillip and this wonderful salon. Brilliant colour service too. Thank you

I am so delighted with my new curls and haircut! Thankyou Philip for your patience and attention to detail. The real test was going to be my ability to recreate my curls!!! I’m thrilled at how easy it is.. you’re a magician... thankyou

Where do I begin, firstly Yolanda called me to see when they could fit me in, so warm and welcoming towards a prospective client. Made booking and went to cut my hair today, WOW what an amazing experience. Phil sat with me for at least 10 mins just listening to my story and then explaining what he thought could be achieved. And then the wizardry commenced, giving my hair new life, creating curls I could only dream of. Having had my hair cut all over the world, Phil is up there with the best!! Not only has Phil exceeded my expectations but his whole team were personable and very knowledgeable. Thank you so cutters and anyone looking for a great hair cut look no further. Next colour appointment .....

Approximate cost: $300

So Haircutters you've done it again. Your service, care and the way you cut & styled my daughter's hair was incredibly inspiring. We have now been 'curl' blessed twice, first with one daughter and then with another. Your attention to detail, advice and the life you added to her curls was extraordinary. She didn't want to wash her hair for a while, stunning work, the friendliest staff and fantastic service is why we 'want to return' for more. Thank you Phillip & crew, your work was outstanding.

IT WAS AMAZING THEY CUT MY HAIR SO WELL AND IT LOOKS ABSOLUTELY STUNNING AND THEIR REALLY AMAZING I WILL TOTALLY GO THERE AGAIN OMG

Approximate cost: $35