Softplay Macarthur Square

1.7
based on 3 reviews

3 reviews about Softplay Macarthur Square

verified email - 21 Aug 2014

This place really needs a refurb, the kids don't seem to care but you can see things held together with tape and it just looks run down. The coffee is terrible and you are not allowed to bring in outside food and drink. Needs to step it up with so much competition around now for kids to play.

verified email - 17 Aug 2013

I purchased a $19 voucher through Living Social which was supposedly worth $65 though I cannot see that it was even worth the $19 paid.

The deal was for two child passes to the playland plus a picnic platter of nibbles for two adults. Neither myself, my friend or our children had been to Softplay before however we had seen it in Macarthur Square shopping centre and had an idea of what to expect. Unfortunately our expectations were a tad too high.

To begin with, the place is tiny with very little for the children to do and the play area is very small for what can be a very large amount of children to play in. Our children were aged about one-and-a-half and two at the time of our visit and we were concerned for their safety. Signage suggested parents weren't allowed into the play area but since the parents of much older children were in there, we felt we should be able to follow our youngsters around to protect them from much larger kids.

Coming so close up to the inflated jumping area and the soft play/ball sections we could see just how run down and ill-maintained Softplay is! It was quite sad. The only thing keeping the inflated jumping pillow upright was the constant pressure of air being forced through it as the holes were not even taped together!

Anyway, this was of little concern to us adults since the children didn't notice any of it. We were there for morning tea which the website at the time suggested would be right down our alley. But when we ordered our picnic platter (whose value was supposedly worth $35) we were told we could get a plate of wedges or wait around a while and the woman would go out to Muffin Break (or one of the other kiosks in the food court just metres across from Softplay) and buy us a couple of few slices of cake. Yes - our $35 value was either a serve of WEDGES or TWO-THREE MUFFINS/CAKE SLICES which we could have purchased ourselves from the food court in which we were situated!!! I told the woman that the Living Social website and/or its links to the Softplay website offered a lot more in the picnic platter than what she had offered and her rude reply was that she was working by herself on that particular day! I'm not sure exactly why that was our problem or why we should have been paying for a service that was simply refused due to a staffing issue but I could see why Softplay could not drum up enough of its own business without offering these bulk buying discount deals online! Perhaps an offer of a coffee thrown into our $35 two/three-slices-of-cake platter would have been called for but nay, we had to buy our own coffee to boot. It seems the $35 just got us our cakes chopped up into unappetisingly presented bite sized cubes!

The whole experience was disappointing and to top it off, we were never presented with anything saying we would get 10% off our next visit which was promoted as the icing-on-the-cake on the Living Social website. Which was of no consequence anyway as I can guarantee you I will never be returning to Softplay again. Try Lollipops in Leumeah if you want better quality play equipment with areas specially set aside for younger children, a better selection in the cafe, and much friendlier service (even when there is only one staff member on hand).

deb01 17 Aug 2013

I havent been here and go to play places a lot. Dont think Ill be trying this one out!

angelar15 17 Aug 2013

Thank you for sharing your experience I won't be visiting there now

Anonymous
verified email - 01 Jul 2012

Softplay macarthur square used to be a favourite place of mine to visit with my family. However lately i have been unhappy with the way that the play centre seems to be managed. The younger female staff are extremely friendly and helpful, however they spend so much time cleaning that they do not have as much time to attend to their customers. I have often had to wait whilst they were on the phone ect during peak times. The play equipment is not very well maintained, with much of it taped up. The food however is excellent, as are the coffee's, although often slow to come out. There also should be a staff member monitoring the play equipment, if there are ever incidents, they often do not see them.

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