Great while they want your business. Solar Miner called and emailed almost daily while trying to get my business. The solar systems (2x installed) themselves work fantastically, however both installations resulted in damage to the roof.

Both premises had significant roof leaks that caused damage to the houses. One of these was only six months old at the time.

Despite the damage occurring in March 2022, Solar Miner has provided little to no support to fix the issues. They have failed to assist with the process, failed to respond to emails, and even failed to have the dangerous mold removed from one property which was caused by the leaks.

The latest suggestion was that a "friend" could come and repair the damage. This work should be completed professionally to return the buildings to the same state as they were prior to the damage occurring.

Happy to get your business, not happy to follow up when it all goes wrong.

Approximate cost: $4000

i am still waiting for help
thank you for ignoring my emails

Indian call centre, not Australian company. Wasted installers time x3. Lied about brackets, cancelled the job.

Approximate cost: $2700

They were very approachable through calls and emails. They also provided me the best deal with minimal cost and excellent service response.

Approximate cost: $1500

Hi,
i have been trying to resolve a problem since the installation in feb 2020 and till today the customer service could not fix the problem. the problem is the installation is incomplete.
i don't know where to seek for help.
i don't recommend to use their service.

I had solarminer install my solar system, 6.6 KW ZnShine panels with solaxpower invertor. During their sales process, I was provided written specifications that peak performance of these panels is 97.5% during first year and reduces .7% each year. I raised an issue with solar miner regarding output of my solar system after comparing the output with a 6kw system (installed near me) where a 6kw system was producing more output than my 6.6kw system. The issue is that my 6.6kw system, north facing, can never produce more than 4kw on a full sunny day at any point in time. A lot of times I had to chase them to provide a solution. Their technical team is so technical to that they fail to understand simple problem of peak output and always tried to divert it average output. It has been many months now but there had been no resolution. I would strongly recommend that do not use solar miner for your solar requirements at any cost. I am still in a regret for having them as my solar provider.

Approximate cost: $4749

Prompt communication and installation. Plenty of options provided. Thierry the electrician was a pleasure to deal with.
Kept in touch and turned up when he said he would. Explained how our new inverter worked.

Apart from a minor misunderstanding all is good
THANK YOU the installer was very helpful and explained how it all works.
All very professional and and honest

Approximate cost: $4000

Very professional, courteous, quality and excellent service. Great installation and quick installation.

Approximate cost: $4500

All the sales staff were professional and the installer was very good too. The quote was the best for the same system that I could find too.

Approximate cost: $5000