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9 reviews about Southport Sharks Fitness Centre

verified email - 21 Jul 2020

Received no communication about gym closing due to COVID-19 and as I had cancelled my membership with only a few payments to go didn't give it any thought. Suddenly post COVID-19 they took money unexpectedly out of my account- when I queried it I was told it was my final payment and if I wished to utilize the gym I had 2 additional weeks. I wasn't happy as this put me into overdraft and cost me additional fees as I was not expecting the payment to come out and have also been impacted by COVID-19. My total disbelief came when they took out another payment 2 weeks later after telling me I owed no more - when I called the lady I spoke too said I was all up to date and the payment shouldn't have come out so she would get someone to call me later to sort it out. That person then turned around to say the person I spoke too was incorrect and that this was definitely my last payment. I asked her to send me an email to confirm this and after not receiving it sent an email query only to receive a rude response that also failed to supply any explanation other than members had received email and SMS notifications - had I been advised I wouldn't have been put into overdraft by an unexpected payment being taken from my account

verified email - 22 Feb 2020

BE WARNED I cancelled membership and returned fob they kept taking money out for a year and half before I noticed, I had returned fob and they did not give me paperwork when I called to dispute although they could see fob has been returned, and I had not visited they denied I had cancelled and did not return my money, very dodgy business practice

verified email - 03 Apr 2019

I joined the gym on my 50th Birthday in Nov 2017, after the initial walk through I was given a trainer to show me how to use the gym, all he wanted to do is for me to pay him as a personal trainer outside the gym. After Three months I cancelled my membership, went in there handed in my tag, signed paperwork to cancel direct debit, after over a year of my cancellation, I noticed that they had still been taking money out of my account for over a year since I left, I called them up, very upset, they washed their hands of me saying you don't have proof that you cancel the membership they stole from me for over a year and ADRI whom I spoke to about this was the rudest person I came across she told me, if you don't have proof we will not refund your money, even though they've had the tag without use for over a year as I moved to Sydney, be warned if you leave make sure they don't steal from you, worst gym I've ever had to deal with and thieves!

verified email - 18 Jul 2016

Although it is a good gym, I was disappointed at the fact I was not made aware of the additional costs to have 24/7 access before or during my signup. It is advertised that it is a 24/7 gym and therefore, naturally, I assumed like most other gym's on the GC, there would be no catches. Obviously I was mistaken!

verified email - 17 Oct 2012

This place is absolutely amazing. The staff are fantastic and knowledgeable. The place is clean and hygenic. The equipment is new, well maintained and in plentiful supply. There is huge variety in classes and its so cheap! You pay what you would at any other gym but you are only locked in for 2 months and the joining fee is small. They also love feedback and are willing to take anything you say into consideration.
Only quibbles - it can get busy at peak times but you can generally still find a spot pretty easily and the music is pretty terrible. They have a new system in now so they aren't playing the same CDs over and over again (Im there 7 days), so they are trying!

30 Oct 2010

I joined when they upgraded the gym, it's got great equipment and great personal trainers, the facilities are fantastic, the rubber floor in the aerobic room is too hard and hurt my ankles, i prefer a sprung timber floor, i was disappointed that when they opened there were not any promotion goodies, like other gyms, not even a water bottle, their prices are very comparable to other gyms like Good life and Phoenix, i was most unhappy that you had to be a member of the Sharks club before you could join the gym, even as a casual, i felt that this was a way of building the Sharks club member base, not for your option, I attended mainly the aerobic classes joining 3 classes in a row, and apart from the step class, the other instructors did not give low options, in fact they ignored you, i did let 1 know i had bad knees and would like the low option and she didn't give me any, i joined the Sharks Fitness as they were close to where i live, but after 4 months decided they were not as good as my previous gym so i left and went back to my old gym and love it, it is good to look around, it gives you a better idea of what suits you and i have to say i was extremely disappointed with Sharks Fitness and would not recommend it to my friends, i have friends who work at the Sharks and they have also left the gym even tho they pay half price, so that tells you something.

verified email - 22 Sep 2010

A really good quality gym, with top of the range equipment, excellent staff and a range of classes. All at a much more affordable price than regular chain gyms.

verified email - 09 Jul 2010

Hard to find on the actual club premises. You need to know it's there already. Could be better organised and promoted

verified email - 19 Feb 2010

Very friendly staff and trainers. A good variety of equipment, including equipment which is specifically designed for women. There is a women's only room as well as a unisex room. Fantastic classes which take place in one of the 3 or 4 rooms they have for classes. Good audio equipment. They have saunas in the big changing rooms. The only thing they do not have is a pool.

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