2 reviews about Splash Day Spa

verified email - 27 Jul 2011

No wow factor at all... the water needs a decent clean too. Service is below average and even though its mega cheap to use the pools... if you are not welcomed with a smile.. I dont go back. I had a massage... it was probably one of the worst I have had...

verified email - 03 Mar 2011

The mineral baths are great but the staff are a bit rude, they're really cheap and you get what you pay for.
My friend was taken to a room 15 minutes before I was, and finished up as I was finishing my extra treatment so she had at least an extra 30 minutes for her massage/facial despite us both getting the same special. She was satisfied with her treatments. I had a sugar scrub as well, which was lovely. I had an awful experience otherwise- the 'hydrating' facial made my skin peel and break out the following week due to over exfoliation and light chemical burns from the mask I had to ask the therapist several times to remove. The Swedish massage was very poorly done to the extent my back ached for days afterwards.
Had the owner/manager replied to my emailed complaint with an offer to refund the massage/facial or do them again I would have given them another go, but it took almost two months of contacting them and a rather lengthy discussion that seemed to go in circles before I was refunded the price of my facial.

Approximate cost: $150

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