35 reviews about StarCity Removals

verified email - 08 Mar 2024

Terrible experience

Booking people great to deal with but removalists damaged and broke items and arrived a day late with the second load. They couldn't fit everything in with one load so I had to wait for them to bring the rest and then payment was taken from my account without my authority. My things were not well protected and so much arrived broken.
A stressful interstate move in April 2023 with very bad memories.

verified email - 01 Mar 2024

Interstate move

Moved from Sydney to Melbourne. I dealt with Grant for booking and any questions I had. Ben and Joe were my removal guys for a one bed apartment . Absolutely seamless with the whole experience. Pick up was 9.40am Thursday and finished in Melbourne before 12pm the next day.
The best experience and a big thank you to Ben and Joe for communicating with me to enable my daughter to be at the new property in good time to meet them.. Professional and friendly to both myself and my daughter and would highly recommend this company.

03 Aug 2023

StarCity we’re extremely easy to deal with - very polite, on time and professional

I would recommend them anytime
Steve o’Brien

verified email - 15 Mar 2023

I would not recommend using this service. As I underestimated the amount of cubic metres to be moved, (for a 2 br unit) they added an extra $1000+ which was taken from my c/c without consultation, in addition to the deposit of $800. I only had the movers say so that there was so much extra involved. The movers were very uncaring of my belongings and when they arrived at my new home, they had been drinking.

07 Jan 2023

Had to move recently and the team from starcity removals save the day troy,alex and the team were fantastic thanks again.

20 Jun 2022

We have had the most amazing experience with the drivers and removalist from Starcity - Kylie and Brendan. We’ve moved interstate and can honestly say without the ease of these two wonderful people it would have been extremely stressful. They packed our whole house amazingly and efficiently. If you’re able to ask for your removalist I would be requesting these two! A++

Approximate cost: $5009

verified email - 30 May 2022

Are you agreed with StarCity Removals on a date and price? Be prepared they call you a few days before your moving date stating they cannot make it - your deposit is refunded, bye-bye.
It just happened to me.
I am shocked.
Moving is a great deal for any household and canceling an agreed date few days before the agreed date is horrific. All other removals may be booked yet. Their terms and conditions state they cannot guarantee a moving date - so what? A moving need many planning and preparation. How you can count on a delivery company which leaves you alone just before the delivery date???
I will definitely avoid these guys and highly recommend to do the same to everyone else...

19 Apr 2022

Yes, excellent service by Brendan and Kylie.
Pick up and drop of as scheduled and very friendly and helpful team.

Approximate cost: $6800

verified email - 12 Apr 2022

I employed Star city for an interstate move as they were good value and had good reviews. It was one of the worst choices I have ever made.

While loading the truck and about half way through my items the guys told me that I was almost at my allowed m3 limit which was 55m3. I measured the truck and found that I was no where near my limit and told them to keep packing. They did, but their boss who they were calling told them to stop as they had another load to pickup. They eventually stopped at 47m3, leaving 8m3 that I paid for but could not use. They simply shut the doors and left, leaving me with heaps of items that would have easily fit if I had been able to use all the space I paid for.

I crammed as much as I could into my vehicle and small trailer, but was left with many items I was forced to throw out as I had to leave the next day.

The total loss to me was around $2500. I have contacted Star city several times in an attempt to rectify the situation but they ignore emails, or put you on hold until you hang up (10 min plus)

It baffles me how cowboy operators like Star city are still allowed to operate. AVOID THEM AT ALL COST

Approximate cost: $11000

verified email - 09 Mar 2022

Definitely would not recommend.
Items disappeared
90% of belongings damaged
Zero care from staff
Totally unprofessional

Four weeks later they are not returning emails.
We’ve reported the stolen items to the police & lodged claims with our own insurance company.
We’ve also advised our credit card company of Star City and their set up and they have flagged Star City as a potential risk.
Our experience with them tainted our move abs has been incredibly stressful.
Star City have shown no care or responsibility for anything (theft and or damages).
If you use them you’ll regret it.

Approximate cost: $6000

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