Steve Sorensen Mechanical

4.9
based on 73 reviews

Customer Approved
“We make customer
service a priority”

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73 reviews about Steve Sorensen Mechanical

verified email - 08 Oct 2014

Would HIGHLY recommend Steve Sorensen Mechanical to anyone!!! After being with my mechanic for over 4yrs, I wasnt happy with their last service done on my vehicle. A friend recommended Steve Sorensen, said they were fantastic. And they say first impressions are everything right?? I was greeted with a lovely warm welcome, told exactly what was happening with my vehicle & how long the job should take & the cost of it all. Being that I am a female driver who has no knowledge what so ever about cars & the mechanical side of things I am always weary of dodgy mechanics, who think they can put one over me.....because of this. Steve has restored my faith in mechanics, not only are you treated kindly, they also have the mechanic who works on your vehicle explain to you what was done, what needs doing etc etc....Steven Sorensen will be my new mechanic :)

Approximate cost: $445.00

We love to hear such a positive response to our customer service. Here at Steve Sorensen Mechanical it is important that all our customers feel welcome and are happy with their car service. Thank you for taking the time to share your experience with us and we look forward to seeing you again.

daynam2 17 Nov 2014

wow thank you, might have a look at this place

06 Oct 2014

Always great service, convenient and quality work. Friendly staff and excellent explanation to all work completed

We very much appreciate your review and very pleased you were happy with our service. Thank you

19 Aug 2014

My hope is that this will be posted by the womo staff despite the fact that I did not pay for what I received from Steve. I have posted this as a way of returning the gesture of goodwill extended to me by Steve.
Being a bit desperate and cheeky I dropped in right before closing time with my faulty car hoping that Steve might help me out. I previously made a booking to get the problem fixed but I would have to wait much longer than I had hoped. (About a week and a half, probably due to the fact that Steve has a reputation for excellent work. He was recommended to me by my father.) Out of pity for me in my situation he recommended a course of action that might fix the problem. With some perseverance I was able to fix my car using Steve's advice and although I didn't pay for the end result. I would like to commend Steve and Robyn on their generosity and good will to me in my moment of desperation and I am very grateful to them both. In finishing, the thing that I stuck with me about Steve and Robyn is their caring attitudes and personal integrity.

We were more than happy to help you out Timothy and glad you were able to get your problem sorted and your car back on the road. We very much appreciate your review, thank you!

11 Aug 2014

I was informed about my truck from head to toe. I was given a low down from most important to least important parts that needed attention. User friendly information from Robyn after Steve told me what the problems were. I was impressed how Robyn got all that info & was able to relay the diagnosis & then simplify in writing. Impressive how she wasn't just the "receptionist answering the phone & we'll get back to you attitude". Positive communication skills aiming to inform & adjust dates & times to suit. Great team effort! Thank you very much!

Thanks so much for your feedback! When trusting us to service your car, we know how important it is to not only get the right information but also in an easy to understand format. It's great to hear our team work has resulted in a positive experience for you.

Anonymous
verified email - 21 Jul 2014

This company gave an all round great service. Very easy to deal with, quick and reliable and cheap. Couldn't ask for much more. I'll be back.

Thank you for writing a review after your recent car service. Steve Sorensen Mechanical aims to offer reliable and professional service at an affordable price and we look forward to continuing this and meeting your car service needs in the future.

verified email - 18 Jul 2014

Thankyou Steve and Robyn for your honesty, friendly reliable service, reasonable pricing .You are truly professional and i am a very happy customer , will also be very happy to spread the word to my family and friends, loved your thankyou card and sweet on completion of payment lovely gesture

Approximate cost: $600.00

We are very happy you were so pleased with your experience at Steve Sorensen Mechanical. We strive to be friendly and professional in all our dealings with our customers and we love to hear from you when we achieve this. Thank you for passing our name on to your family and friends.

03 Jul 2014

I have taken my car to Steve's Workshop for about 15 years. During this time Steve has performed a number of small and big services and repairs on my Mitsubishi Star wagon. Just recently he put a rear axle in to the car. Because a part dit not arrive before the weekend he paid for a hired car. I was very pleased as I had to go to the Hospital for treatment three times. Steve's wife Robyn who does the front desk is always very friendly and helpful. Because of they very good work ethics and extensive knowledge in mechanics I have no hesitation to recommend Steve's workshop.

We know how hard it is to do without your car when it needs repairs Matthew so are happy to go that bit extra when we can. We really appreciate your review - thank you!

09 Apr 2014

Steve has been servicing my cars for many years now and I have always been happy with his work. Steve and Robyn are trustworthy and aways friendly to talk to. Thank you for my peace of mind.

We have many long term customers just like yourself Jeanette who feel comfortable enough to keep coming back for their car service, and we appreciate every one of you! Thank you for putting your trust in us and thank you for your review.

12 Mar 2014

Worry free. I have told all my friends and family. I find Steve and Robin to be very trustworthy. The waiting room is pleasant to wait while work is being done.

Thank you for taking the time to review us Lynne and especially for recommending us to your family and friends for car servicing - we appreciate it!

verified email - 24 Feb 2014

Steve has been servicing my vehicles for over 20 years and you will not find a better place to service or repair your vehicles. I have given his number out to many people who feel the same way.

We really do appreciate your recommendations Phil and have thoroughly enjoyed having you and your family as customers and taking care of your vehicles all these years.

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