Subaru Glen Waverley

A very positive experience purchasing our new car. We appreciated the thorough and detailed handover, and personalised serviced.

We would like to thank Subaru Glen Waverley for the attention we received when looking for a vehicle a couple of days ago. Even though we did not purchase on this occasion, Deep was very understanding, friendly and courteous.

Always willing to help, always go that extra mile for us.

Had a great experience with Glen Waverly Subaru today thank you Michael this is our 3rd Subaru having purchased our Liberty and Forester from Jenna in 2020. A big thank you..unfortunately we can not say the same for Berwick Subaru who kept $500 dollars deposit from us yes they were legally allowed but very mean spirited and not very good customer relations as we are repeat clients at Suberu love the cars love our new Outback ️

Thank you to the team at Glen Waverley subaru, great friendly and informative sale staff. They went the extra mile to help with my new subaru purchase under tuff times.

I have had my car serviced there for the past eight years. they are always professional and provide an extensive check up. Always reliable and friendly staff.

Approximate cost: $1000

This experience with Subaru Glen Waverley (part of Subaru Melbourne) occurred in Feb/March 2012.

Before the payment was made, a Sales Consultant confirmed that the amount of km's indicated that no one had driven the Outback and the Outback had not had any repair work done to it as it was specifically registered to be put onto the used car lot. Neither, had the Sales Consultant disclosed to us that the Outback was subject to recall.

To our surprise, the following day 1st March 2012 Subaru Glen Waverley phoned us and advised that the Outback was under recall for replacement of its brake.

An email was forwarded to the Sales Consultant on 1st March 2012, however to date he has not responded to my email to clarify the recall.

On 5th March 2012, a maintenance personnel (from Subaru Glen Waverley) phoned me and advised me that I needed to bring in the Outback for replacement/repair of the brakes, reason being that the brakes may not work correctly if temperature goes below zero degree. He further advised that the required checks prior to the delivery of the Outback to us were not carried out by Subaru Melbourne. I was at shock to be notified that I have purchased a car which would potentially put my family at risk. I had purchased a car which would not quantify for the 5 stars ANCAP nor would it provide any safety protection to my family travelling on the road. We all know that brakes are the most important active safety of a car and one of its key pieces; I cannot understand as to how Subaru could fail to carry out this most important check.

Approximate cost: $38000

I called Subaru thismorning to speak to a service technician about my car and was told that all the technicians were busy and that one of them would call me back. I then waited an hour without hearing anything so I once again called. They were still busy. I waited a bit longer and still no call back, so I decided to drive down there. I waited 10 minutes in the waiting area before someone even said hello to me. I then explained what was wrong with my car only to be told that he had no idea about the actual cars and would have to get a service technician for me. So once again I waited, 10 minutes later someone finally came out to speak to me. I explained the situation once again, and he had no idea about it either. He advised me he would speak to Subaru head office and call me back. Which he did later that day. But I still found the service pretty bad. But unfortunately I am stuck going there as I have a new car under warranty.

Approximate cost: $0

I bought my first (and only) Subaru for the guys down Glen Wavely Subaru. There service was great. They were very helpful with helping me buy my car. After I had owned the car for a couple of weeks, they even gave me a follow up phone call to make sure I was happy with my purchase.

Approximate cost: $26k