1 review about Sunshine Bubs

verified email - 22 Feb 2012

This review is based on my own personal experience as a parent and a second-hand account of my friend, who was a staff there. I had my child enrolled in 2008 and stayed for about a year. The centre itself looked promising, very new, very clean. Everything was brand spanking new. Based on the outer appearance, most (like me) would think a definite yes! The only drawback was it had no outdoor, being a warehouse. But it didn't bother me. Some of the staff were very good but they did not stay long. The top management ladies were horrible. Unfriendly, unaccommodating and, what was worse, they partly worked in the room with the children. My friend who was a staff at the time recounted how they would often just lounged around, chatting with each other when many of the children were crying, in need of a change of nappy, or in distress. When my friend confronted them about this, their comment was (and this has been branded on my mind ever since), "I'm not touching them!"
From a parent's perspective, this place was almost always understaffed. The ratio of 1:5 were rarely met daily on the floor. When this was brought to the director's attention the response was cold, brushing off my concern altogether. She did not address the issue, choosing instead to photocopy the staff's weekly schedule to highlight that there are indeed enough number of staff employed. Sadly this did not translate to the daily operation on the floor. I had witnessed up to 10 bubs with one staff for a prolonged stretch of time many many times in different situations, usually past pick-up, drop-off time. This went on for months and ultimately, this concern was proven when the centre failed accreditation twice in a row because of ratio. I learnt my lesson the hard way: Do not judge a book by its cover & when I think a staff is often being curt and short with you, it is likely not due to lost-in-translation, cultural miscommunication. It isn't me who are being too sensitive. They are the problems! I still feel very uneasy and plagued with guilt every time I think about what my child had to go through there behind closed doors *shudders* I gave this place a 2 star only because there is a certain very lovely staff who has been there for my child and many others in her quiet, loving way. I think she is still there now. You can't lie to children, they all flock to her.

Approximate cost: $105

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