Possibly the Worst Storage Company in Australia. My interaction with Northern Beaches Super Easy Storage has been profoundly disheartening. In the aftermath of the March 2022 floods, my remaining possessions were consigned to storage as I transitioned into temporary housing. Subsequently, the initially quoted price underwent two significant and unwarranted increases, placing an immense strain on my limited budget. Despite my efforts to establish a compassionate payment plan, my request was denied, resulting in additional and cumulative 'late fees'.

Upon finally securing a new apartment just before Christmas, I settled the account, encompassing all accrued fees. However, I encountered an insurmountable challenge - the inability to locate my stored items or reach any staff member for assistance. Attempts to contact the facility via phone led to disconnected automated calls, while an automated email response cited holiday closure until mid-January. Simultaneously, I received threatening messages, via text and on email informing me my goods were to be auctioned or disposed of, yet leaving me without recourse to collect them.

Enduring three weeks without my possessions, spending the Christmas and New Year period sleeping on the floor, and unable to adequately accommodate my children in my new apartment, I finally today obtained a mobile number for the Northern Beaches facility through another franchisee. To my shock, I discovered that my items were not in fact even stored on the Northern Beaches, as implied by the company's name, but rather in Thornleigh! This revelation meant incurring additional costs for collection and delivery, given removalists charge per half-hour periods. My attempts to address this situation and question the escalated delivery costs were met with a dismissive attitude, including inappropriate language, before being told to "Go xxxx" myself, and abruptly hung up on, all while the staff member acted inconvenienced to be contacted as he was currently on holiday in Byron Bay with his children...

Throughout this distressing ordeal, Northern Beaches Super Easy Storage exhibited a complete lack of customer service and empathy. The overall experience has left me without essential belongings, enduring discomfort, and feeling utterly disregarded.

Regrettably, I cannot, in good conscience, recommend their services due to their apparent lack of community concern and poor customer relations.

Supercheap Storage has helped us tremendously with getting our things taken care of while we had our house renovated due to a burst pipe. Our basement was swimming in water and we really needed to move into somewhere habitable while shifting a bucket-load of stuff and furniture out from the basement and to somewhere dry.
Their exceptional team was available on such quick time and they managed to help us get everything bundled up and packed into the storage unit really quickly - even on short notice of less than 2 days! Supercheap Storage drove over with their storage unit and their helpful staff did the loading professionally and efficiently while we had carpenters and plumbers working on the disaster in the house and everything was well out of harm's way before we knew it.
We would definitely recommend the services of Supercheap Storage, they realy helped us out in a pinch. Thanks Supercheap.

Approximate cost: $250

I was caught in a pretty big rut 2 weeks ago with a house move that went a little awry. Can you believe that on the day I was slated to move out and hand over the keys to the new tenant, my new place had a break-in and it was impossible for me to get my things in for a few days. It was not only a HUGE bummer but I was really at my wit's end because I already told Supercheap Storage Sydney that I wanted things to be delivered at my new house that day!
Thank God for their flexible arrangements because they were quite on the ball with everything and was able to help me out with a temporary extension for a few days until everything was settled. It was easy enough to stay with my mates until things blew over but it's really thanks to Supercheap Storage that I could rest easy knowing my things were well taken care of.
Thanks again Supercheap Storage - you guys have been a lifesaver!

Approximate cost: $250

The cost effective and convenient service provided, made a normally stressful experience a largely positive one.

A very cost effective self-storage solution with secure self-storage modules. Transported and great value.