2 reviews about Surge Health and Fitness

verified email - 17 Sep 2019

Don’t waste your money at this gym, the Sales Manager is trained to tell you what you want to hear to catch you to sign up.
She lied and never mentioned their coming up refurbishment prior to joining. Now my friend and I have been stuck for over 2 months paying for a membership that doesn’t give us any suitable classes after 5.30pm. They have replaced most of their classes with no-instructors “virtual cycling classes” and they charge you extra (per class) if you want to do Pilates classes.
When we brought this issue up with the Sales Manager, she told us that we can “freeze membership until more classes come up” excuse me, what??!! Members don’t sign up to freeze it, members sign up because they WANT to go to the gym!!! So, just organise classes that members can actually attend and stick to what you promise in first place.
You can’t expect too much from a gym when management doesn’t actually understand or bother to even understand what their members need. There has been quite a lot of complaints around and nothing has changed, so take a piece of advice, don’t waste your money at this gym, there are better managed gyms around the area.

verified email - 02 Oct 2017

Great Facility! When I first walked up the stairs I was simply taken away with the view of Perth City Center nothing else like it around! A true 24/7 experience that's for sure with everything you can think of. I'll be coming back!
The trial sessions were excellent.

Approximate cost: $100

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