The experience has been a nightmare. The build has gone over time, weeks on end with no contractors on site. Multiple variations which were added to our bill prior to any discussion or approval. No communication between sales, estimator and building manager resulting in the work not being what we requested. Contracts were vague. We naively didn’t get a lawyer to review. The nightmare goes on.

They decided at the last minute to cancel the meeting.
"We only do projects over $200,000, your job is too small"
(Approx $100,000 to $110,000 project)

Steer clear. Contract does not reflect what was agreed. Variations required to complete work. Overrun on time, weeks pass with no one on site. Difficult to work with.

Major renovations to terrace home including adding a second storey. We decided to go with a building designer after a bad experience with our original architect. They made as many changes to the plans as we wanted and got the design through council. The price was probably not the cheapest but the quality of work was excellent and they are a big enough company to be able to deal with delays due to council or in our case, a neighbour that held things up for months. The building manager probably saved us thousands in legal fees acting as a go between with our difficult neighbor. I would use them again but my best advice (common theme from renovators) is get everything right before you sign the contract to avoid costly variations.