My puppies stayed for the first time over the last weekend, and the staff told me they thoroughly enjoyed themselves! They had lots of fun with the staff and other pups and I was able to see pictures of them on Facebook regularly.

The resort was very clean, large and very comfortable - the staff were friendly and accomodating, professionally dressed and lovely to talk to. They put me at ease from the first moment I walked in the door.

I was able to book very easily, and amend the booking as needed. I was also able to add an extra day/night at the last minute due to an emergency and even had my puppies brought home by shuttle as I could not pick them up, again at short notice.
The online booking system is wonderful and easy to use, allowing for any changes, notes or services to be added and even for ease of payment. I was able to upload information, pictures, vet and vaccination information and so much more. It was very convenient and fast and everything was there at my fingertips, if I needed to access it.

The overall experience was easy, professional and enjoyable. The staff contacted me via email and sms as needed, and responded very quickly to my requests.

I felt very secure leaving my dogs there, knowing they were going to be very well looked after. I was even able to book additional services such as Bath/grooming, which is very handy.

My pups came home thoroughly exhausted from all the fun they had! I will definitely use them in the future and recommend them to anyone looking for pet boarding, whether short or long term.

We take our dogs regularly to Sydney Pet resort and have always been impressed! This week they have been amazingly supportive- they took our dogs in at no cost to us while we have been dealing with our home in Windsor flooding. One less worry for us during a very stressful time. Thanks so much!

The Sydney Pet resort has always taken excellent care of both our cat and dog every time we go away. I couldn't recommend the team their more highly, they take care of them as if they were their own. The shuttle service for pick up and drop off is also a huge advantage if you live in the inner city. Thank you always.

Easy booking
Photos of animals updated throughout stay
Convenient Shuttle service
Repeat customer

I live in Colo and am a volunteer firefighter. my family had evacuated from the 180,000 hectare gospers mountain bushfire and while I was working 12 hour shifts on the fire ground my biggest stress was knowing my dog was at home alone unprotected. Sydney Pet Resort were very very understanding and offered to look after him so I could continue to drive that red truck. he stayed there for 5 days and I am extremely gratefull for their generosity. When I picked him up, he was so excited, happy and had been washed. thank you so much for making a stressful time less stressful!

My boys (fur babies) are my family so of course I was anxious leaving them somewhere while I galavanted on a holiday. When I visited the facility, the staff were professional, welcoming, could answer all my questions and quelled any fears that had remained. I loved that there were different options of boarding and extras and the best thing? They could run FREE!!
The set up is fantastic and show how well the staff/owners know about pets, behaviour and care. You can see they care about their charges and receiving updates and pics while I was away was a Godsend! The boys were healthy and sooo happy, I should book another holiday!

I highly recommend Sydney Pet Resort, the facilities are outstanding, the staff are friendly & professional & they provide a wonderful service which I can rely on when I go away.

Thanks.

Staff unprofessional and RUDE!
Lack of communication internally and externally.
Lied to my face when asked questions.
My dog got kennel cough while there.When I picked up my dog after 3 days of boarding, she was sick! She was throwing up and had diarrhea. I had to take her to the vet.
Been ripped off with additional charges.
Her blanked got replaced and I was promised that it will be returned to me. After 5 days, they never even bothered to call me to get this sorted. I had to ring them.
If you love your dog, please dont take them there. You will highly regret it.

Approximate cost: $174

As a dog parent, I would like to share my unfortunate experience at Sydney Pet Resort. My dog Lola was boarding there during holidays and when we brought her home we noticed that she has multiple wounds in all of her legs. I immediately contacted the staff and I was told that during a play time she was bitten by another dog; apparently, they were playing rough and the game turned into a fight. We all know that accidents can happen but this are my concerns: 1) the staff should break any rough game before it turns into a fight, dog safety should come first, 2) There was a lack of transparency since the incident was never brought to our attention at any 3) she has so many different wounds in her legs that is hard to believe that all this happen in a single incident, maybe she was attacked during the night, when she was sharing rooms without supervision. On top of that, they didn't feed her correctly, they gave her food outside of her diet without knowing that she is an allergic dog under a restricted diet. I am extremely disappointed on how Sydney Pet Resort treated my dog and very sad to think that Lola was under those conditions for almost a month.