Taylor & Stirling Blinds

2.2
based on 9 reviews

Write a review

9 reviews about Taylor & Stirling Blinds

verified email - 30 Jan 2024

Do not use this company

Very rude arrogant owners. Never come back to fix bad workmanship. Probably won't be around too much longer as they always justify themselves.

Approximate cost: $2000

verified email - 06 Mar 2022

Poor quality products with sub-par installation and unacceptable communication. Our blinds are all frayed, they do not cover the window appropriately and have some parts missing. Company was contacted straight away during business hours, only to receive a rude text msg after 8pm advising they would not be fixing the blinds. We have had another company complete the rest of our blinds and were appalled at the installation and product. They advised us this is not the first time they have had to rectify this companies work. There are enough blind companies in Ballarat that you do not need to waste your time or money with Taylor & Stirling.

View all 4 comments
jaymeeg 06 Mar 2022

Thank-you for your reply. In fact the debt has been paid so that is not factual. As you were aware, I was unable to attend VCAT due to radiotherapy appointments. Therefore we did not present a case, so there were no complaints to be upheld in the first place. Obviously the ruling was in your favor, as we were unable to attend. There is no unfactual information or libelous commentary in my review at all. In fact, it would appear my review is very similar to several others on the internet, further substantiating my comments.

troyc950 31 Mar 2022

Jaymee you werent the first and you wont be the last to endure this type of treatment from Taylor and Stirling!

carmelr373 24 Apr 2022

I feel for you. We had faulty installation of a security shutter. T and S had no idea how to correct it. They put us in the too hard basket and said that there was nothing else that they could do. We still had a shutter that did not work. Another company has now fixed the problems. All due to faulty installation.

verified email - 23 Dec 2021

Absolutely terrible. The owner measured for our blinds and messed that up. We had already had to wait months for installation with no communication until we hassled. Then the incorrect sizes turned up and had to wait months again to have it remedied.
The owner was very rude and demanding of payment and I had to be very firm in communications to get some semblance of courtesy.
I wouldn’t recommend them at all.

Approximate cost: $5000

Hmm yes we got two items on your order the incorrect way round,
You then demanded a discount and would not pay your bill until you got a discount.
Even after explaining that if the items were correctly priced you would have paid a further $450 dollars
So you demanded a $850 dollar discount and only we we were in the process of taking debt collection did you think it was time to pay after months ...
We were never rude to you it is only you that too offence that we would instate debt collection. As you run your own small business i am sure you love it when people don't pay for your plants.

carmelr373 24 Apr 2022

We had faulty installation. They had no idea how to fix it. Dismissed us into the too hard basket. Problem has now been solved by another company. T and S has absolutely no empathy.

verified email - 25 Nov 2021

5 SOLAR SECURITY SHUTTERS. 3 SECURITY DOORS, 2 BATHROOM SECURITY GRILLS AND 5 YEARS LATER ONE SECURITY SHUTTER DOES STILL DOES NOT OPERATE. FROM THE BEGINNING THIS ONE SHUTTER WAS A PROBLEM. INITIAL TINKERINGS GAVE ONLY SHORT TERMS RESULTS, IE 3 WEEKS APPROX. AT THE MOST. THIS SHUTTER WILL NOT BUDGE HAS AND HAS NOT FOR MOST OF THIS TIME. T AND S IS RELUCTANT TO MAKE ANY MAJOR REPAIR AND HAS GHOSTED US. WE ARE TREATED AS IF WE ARE A NUISANCE IT IS VERY SIMPLE. ALL WE WANT IS A SHUTTER THAT WE PAID FOR, TO WORK MY ADVICE----DO NOT GO ANYWHERE THIS COMPANY..

Approximate cost: $8001

carmelr373 23 Apr 2022

Our shutter has now been repaired by another company. All due to faulty installallation.

verified email - 17 Oct 2021

One of our caravan NCE concertina style blinds needed restringing, as one of the tensioning strings had frayed and broken. Not only did Judy replace all the strings, but she also troubleshot the reason for the string breaking ( a sharp edge needed smoothing). We were charged a very reasonable price for the repair and are very happy with the result.

verified email - 23 May 2019

My experience was fortunately not as costly as some of the reviews I have read!! My dealings with the owner/operator were disappointing! She was very confronting if not rude with her responses to some of my questions or concerns questions I raised. She really didn’t appear to take objections very well at all!! I left the store feeling very taken aback and shocked, which left me thinking that perhaps I should best consult other companies as I am concerned that if I did order blinds and maybe there is a recall or fault, then it would get uglier than the service I got!

carmelr373 24 Apr 2022

Good that you consulted other companies. Very sorry that we did not. We eventually had to consult another company to have a faulty shutter repaired.

debc574 24 Apr 2022

Well done for not going ahead with them.

carmelr373 25 Apr 2022

The faulty was installed by Taylor and Stirling. They were unable to fix it and then said that there was nothing else that they could do. Everyone, do your homework and only deal with the specialists.The difference is amazing.

verified email - 10 May 2019

I would not recommend this business to anyone, the their workmanship is appalling. We ordered a house full of screen and blockout blinds and pelmets. The quality of these products delivered and fitted is nothing like their advertising, and the excuse for the very poor quality workmanship is ‘ environmental ‘ . Enviromental ?? Includes buckled lounge blind, gathered lower edging of several other blinds and mottled and blistered pelmets .

Approximate cost: $8000

07 Apr 2009

I had 2 shutters supplied and installed. The consultant who came to my home was very very professional. She knew her product and spent time explaining the benefits and pointed out a couple of difficulties that was not noticed by a competitor store. Their pricing was competitive although not the cheapest but was well worth the slightly higher price to have complete confidence with my choice to purchase from them. The installer was also very courteous and respectful of the fact he was working in our new home, I wish I had made tan earlier decision to purchase my other window furnishings when moving into our new house. I am building an investment property soon and will definitely purchase from them again

Approximate cost: $986.00

verified email - 07 Nov 2007

We have had Holland blinds fitted throughout our home and are very happy with the quality of all the window fittings. They cleaned up after the installation and we hardly knew the tradesman was present. Overall, very professional service and we are happy with the outcome.

Approximate cost: $1750

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account