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Team Smartfix

check icon 3.7 (55)
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Business details

Opening hours

Monday:

24/7

Tuesday:

24/7

Wednesday:

24/7

Thursday:

24/7

Friday:

24/7

Saturday:

24/7

Sunday:

24/7

Public Holidays:

24/7

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About us

With over 100 years of combined experience in electrical, gas fitting, plumbing, air conditioning, g ...
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Reviews (55)

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02 Nov 2024
Excellent tradie

I commend Lewis the plumber for his friendly, efficient service this morning. He didn't talk down to me and explained what the problem was. I will be contacting Smartfix again in the future as I have several other plumbing problems. Thank you again Lewis, as I said to you when you were leaving - 'You're a legend!'

verified email - 27 Sep 2024
Unprofessional and disappointing

Needed 5m of colorbond fence moved forward by 3m at the back of my property. Needed this done quite urgently. Called and explained job to Smart Fix. They said no problem and booked in for 3 days time. Yesterday they called to say the person was available that day instead. I called back (when you call back it always rings out and then someone calls back after), wasn't available anymore so we kept it booked for today. Just had call that woke me up at 7am to say that no one would be coming now, they got confused and they actually don't do these kinds of handyman tasks to do with fencing. I've lost 2 days on an urgent job, no recommendation for another company. No care at calling at 7am (up all night with sick child). Arrange and spoke to someone about the job and confirmed they can do it and then 3 days later called to say they don't do that kind of job. Very confusing company. Rather unprofessional.

verified email - 10 Sep 2024
Scare tactics and manipulation.

Scare tactics for high price. Do not pursue work with these people, you will remember this review.

I accepted their quote and the work was completed.

I organised some fixes for a house I'm renovating. Came over for a quote and said I needed a new switchboard on top of the other works (several powerpoints moved). The total of 4250. I talked to another electrician today and he says it was unnecessary. They pressured me to do this upgrade with the fear of fire and electric shock. The price was very high, and they did it all that day. Yes I accepted the quote, but I was absolutely manipulated.

On top of that, the job was done terribly. I attached some photos for reference to my google review, this was their method of connecting the new outlet down from the roof.

The same electrician has said that the grounding rod was not replaced despite that being an item on the ticket, just reconnected and resprayed.

There are problems with this company's pricing, and their predatory sales tactics. They pressure you hard to install unnecessary things, and thing you didn't ask for. Then they do a garbage job.

I've changed this review a few times, because they keep posting misleading replies to my reviews. I absolutely DID get this job done by them I absolutely DO regret it.

Business reply will say they do high quality work, another way of saying they do the same thing everyone else does for a huge markup. And yet, here are photos of their high quality work.

Business reply will say I didn't end up accepting quote, another slimy way of escaping this review. I did accept the work.

cya

Approximate cost: $4000

alis584 02 Oct 2024

Thanks for the warning. I just received one of their glossy leaflets in the mail and was tempted to get a quote when something told me I should check a few reviews even though the company was claiming they had glowing online reviews. Glad I checked. Way too many bad customer experiences for my liking.

verified email - 02 Sep 2024
Small job, big problem

Engaged them to install a hot water system and to do stove commissioning repairs where the stove wasn't getting enough pressure.

They assessed the issues with the 2 systems and promptly quoted to resolve all issues.

When completed, the main issue with the stove was not resolved. Not enough pressure to run all plates.

They refused to acknowledge that there was an install issue and demanded payment or they would cut off the services to the property, claiming it was an appliance issue and it was my problem and I had to pay.

The manufacture came out to review the new appliance and informed in writing that it was an install issue. Back to Smartfix to resolve...

Throughout this complex install issue, Smartfix management were rude, unwilling to meet in the middle, demanding, insulting and threating.

They claim to promise the below:

" is committed to giving our clients the best experience they deserve every time."
"Upfront pricing with no hidden extras"
"Provide all suitable options for the work"
"Respect you, your home, and belongings"
"Ensure that you are happy with the work completed"

Failing on all fronts:
This has been the worst experience with Smartfix.
Thier pricing was not upfront or clear.
They provided no suitable options to investigate or resolve this tricky issue.
They had no respect towards engaging me or the situation.

They came back to investigate the job and found that it was a supply issues, as I had original stated.

From my experience, I will not be using them again and don't recommend them, if something goes wrong, they just want their money with no care about your circumstances. In the end, it was Smartfix who failed to deliver on the originally fixed price job and all of their promises.

verified email - 20 Aug 2024
How to fleece your customers

Apart from a fairly horrendous hourly fee, their free visit and quote was an apprentice ( possibly), who took a picture of the job. The plumbers then turn up and despite the photograph still have to go out and buy new parts which probably only needed a washer (remember you are paying for this time) . They came back with the parts and a take away coffee They then mark up the price of the parts 100% on retail price not even on trade price.

26 Jul 2024
Electrician'

After a bumpy start John iand Tom turned up, completed large amount of work, they where polite and highly skilled. Left my wife and myself more than happy to recommend smartfix

check icon I found this business on Word of Mouth
verified email - 25 Jul 2024
Scamfix

I recently had an electrical fault and contacted Smartfix electrical to attend.The emergency callout fee was $220 which was not noted on their website. I discovered one of the outdoor power point was taking in water causing the fault.

The tech attending confirmed this. He didn't have a replacement on board but I had a new one which he was happy to use but said he didn't have screws... which i found surprising, but was happy to book another service to have the power point replaced. I rebooked to have the power point replaced as it was for the hot water system. This ended up costing a total of $655.

He then advised that the switchboard has water damage with rust and corrosion and required replacement. Also that some of the circuits needed to be RCD protected. He quoted $3900 and said that I could claim this through my home insurance.

Given my concerns with this information I had another electrician attend for a 2nd quote and he advised there was nothing wrong with the switch board and was compliant ( 2008 build )
I contacted Smartfix via phone and email to speak with the electrical manager but was constantly fobbed off.

This company does not live up to their website as upselling, scaremongering and dishonesty seems to be their core values.

I hope my experience will save someone else from being scammed in the future.

Approximate cost: $655

25 Jul 2024
You need work done quickly?

If you need work of a very high standard doing quickly by qualified staff then call the guys at Smartfix, same day service and reasonably priced, genuinely nice staff and very professional.
Thank you Smartfix

check icon I found this business on Word of Mouth
verified email - 22 Jul 2024
Exaggerating problem and charge people more

On a Friday evening, the power in my investment property unexpectedly tripped. Despite my attempts to reset the circuit breaker, it continued to trip. Consequently, I contacted an electrician from SMARTFIX.

Upon arrival, the electrician did not provide any explanation or diagnosis. Instead, he declared the property to be very dangerous, turned off all the power, and left. He claimed that he could not proceed further due to being unable to contact the property owner, despite my phone not ringing and me being unaware of any attempts to contact me.

The following Monday, I received a bill for the visit. Assuming the issue had been resolved, I paid the bill. However, a few days later, my tenant informed me that the electrician had done nothing except turn off all the power. After I had already paid the initial bill, I received a new quote from the electrician demanding $4,000 to replace all the circuit breakers.

Unwilling to accept this, I contacted another electrician who identified the source of the fault and resolved the issue without needing to replace the entire electrical panel within 1 hours. The power in the property has since been functioning perfectly.

I believe the first electrician's actions demonstrate a serious lack of professional integrity and competence. Instead of diagnosing and fixing the fault, he opted for an unnecessary and costly solution without making any real effort to identify the actual problem.

I request that your department investigate this matter thoroughly to ensure that no other consumers fall victim to such unprofessional conduct.

Approximate cost: $4000

verified email - 19 Jul 2024
Was quoted an unrealistic amount

Please be wary of this company. I was quoted $1100 to have conduit run for the NBN technician to complete his work. Then Apon inspecting my meter box, I was told that it needed to be upgraded. total cost of having some conduit run, $4500.

I canceled and was refunded my deposit. Thank you.

verified email - 16 Jul 2024
Absolute rip off and poor workmanship

AUD 1'428 for 2 hours. The workmanship was of poor quality, and final result was not as discussed.

The person that quoted on the job (Nick) was arrogant and obnoxious, hanging the phone up on me after I queried the work.

Absolute rubbish service for a premium price and I do not understand how people accept this.

Approximate cost: $1428

verified email - 02 Jul 2024
Can you give less than 1 star

Complete scammers - quoted me $4000 for plumbing work that doesn’t even need done. Don’t use them!

Approximate cost: $4000

verified email - 26 Jun 2024
Leak detection

Great to get a plumber out to give a free quote with no call out fee. All I needed was to locate a water leak on my property. Absolutely blown away to be informed the standard rate was $698/hour. Needless to say I sent them on their way! Might consider the absorbitant pricing if maybe they had a no find no pay clause but to give away 700 bucks an hour and they don't find the leak would be shear stupidity!

Approximate cost: $700

verified email - 25 Jun 2024
Edit: since i posted this review they have rectified the issue. do not waste your money on this company

Edit: since posting this review they have rectified the issue.
This company has the worst costumer service I’ve ever had to deal with. I’ve tried to contact them on multiple forums, email, phone and FB messenger with no response. They have installed the inverter for our air con in the wrong position and have ghosted me sonce. They also claim you can isolate the aircon but if you do this with the door closed it whistles so if I’m asleep in one room and my husband is watching tv I can’t put the aircon on in the bedroom. Completely overpriced, I wish we had looked at other quotes!

verified email - 07 Jun 2024

Very polite team. They arrived on time and walked me through each step of the way. Happy to use them again :)

verified email - 22 May 2024
Unethical - tried to sell me a new system i did not need.

Copy of email to which Smartfix did not reply.

Hi there
I wanted to put in writing my concerns in regards to the inspection and quote provided from a site visit on Tuesday 9th May.
The person who did the inspection spoke to me on the phone after visiting the property and explained that there was a problem with the thermostat and informed "you just can't get parts for this Unit" and something along the lines of I really searched everywhere. I was informed my best option was a new heat pump to the tune of $5070.00
I explained I needed a second opinion. I received another text and a phone call asking if the quote could proceed which felt a bit pushy.

I've since had another reputable company (Solar Doctor Perth) inspect the unit and was promptly told it was a very standard part and not a problem to replace. I have since got the unit up and running at a cost of $300.00 instead of the $5070 that was pushed from one of your team

It's now obvious that the claim 'parts can't be found' is a complete falsehood and leaves me unable to draw any other conclusion than that your company is operating outside of what I would consider to be ethical.

Please pass this message on to the manager

I look forward to your reply

verified email - 18 May 2024
Total scammers

Started quoted job without authority to go ahead.
Did a really sub standard work and nothing what was quoted for the job. Now demanding payment for the work done. Should be ashamed trying to rip off elderly people.

verified email - 07 Apr 2024
Rip off's got money owing to me from them

I wouldn't recommend Smartfix they charge an extraordinary high cost for work and with me I gave a deposit to them for a new toilet ( only got the bowel) and connecting up plumbing in kitchen they wanted $6100 for it so after considering it I decided not to go with them they had put toilet bowl in I paid a deposit $2244 I asked for it back minus for putting the toilet in and they asked me for $768 on top of my deposit for the work I refused to the extra and ask for my deposit back minus 768 for the toilet and they refused my advice is be very careful dealing with them I'm not exactly sure high they sleep at night

verified email - 15 Mar 2024
Frazer and brandyn

Had my hot water system replaced , these two tradesmen were excellent at listening and explaining what needed to happen , but also when a hiccup occurred with finding the hot water pipe , I suggested what might be the problem because of work that had previously been done on the property .
They listened to what I had suggested ,could be the issue and the problem was solved . Go team . The thing is when you go onto someone property ,you don’t know the history of the scope of works that has previously been carried out . Something that could have taken a very long time to solve ended up much quicker , because they didn’t discount me or my thoughts on the problem .
It was a win win .
I think communication is paramount to a happy ending , so I would ask for FRAZER and BRANDYN to quote your job at least that way you will totally understand what’s to happen and the cost .
Nothing is worse than feeling like your not heard
and then feeling uncomfortable wondering if your going to receive what you discussed .
Great assets to the company SMARTFIX

verified email - 18 Jan 2024
What a rip off

"They are a complete rip-off and manipulate your review to their advantage. Although their work was satisfactory, they charged me over $400 per hour for a plumber and boasted about not charging any call-out fees. With such exorbitant rates, it's understandable that they don't need to charge a call-out fee. On top of that, they even insulted me when I refused to accept their discount offer in exchange for removing my negative review. I can only imagine how many other negative reviews have been removed by them through similar bullying tactics."

Approximate cost: $440

brenda-b 07 Feb 2024

Totally agree absolutely terrible company

christopherm556 20 Apr 2024

Agree watch out they rip me off a few thousand dollars

14 Dec 2023

Prompt reliable service. James and Taj were polite and professional. They got the job done. I will definitely use Smartfix again for all electrical work.

verified email - 12 Dec 2023
Oven installation

Andy M and Andy V were very professional, they were on time, polite, efficient and they tidied up afterwards. They also checked the oven was working. Also the service gave me a quote and were able to install the oven the next day which was fantastic. I have used smartfix once before so i sincerely recommend them.

verified email - 22 Aug 2023

Not a great experience. Had a semi-blocked kitchen sink. A team member came out and didn't touch a thing, but that's ok. Then quoted "89" for pipe clean. Not really impressed as most other quoted from google would expect the job to be between $240 and $365. So, I'm not sure on the business model, "less jobs @ 3 x price" = good profits? But not for me. Only 2 x stars as the service system used works well and provides updates as needed. The final fix was a mate who popped over with the Jetta tool and did the job in well under 1hr. The actual work from smartfix could likely be fine, but I don't like the business model.

Approximate cost: $890

21 Aug 2023

Thank you to Aaron and Izaak for attending to my Gas Hot water issue in Clarkson. Quality workmanship and no fuss is what I appreciate. From start to finish was a pleasure to have chosen Smartfix. Thankyou.

verified email - 05 Jul 2023

I would like to say a huge thankyou to Kayne and Aaron for prompt service with regards to fixing the problem I had with my toilet. I was every impressed at all stages of this, including phone message to let me know that they were on their way this morning. The two plumbers were both very friendly and courteous and left absolutely no mess. I will definitely be contacting Smartfix again as I have Electrical work and other plumbing work which I am needing to organise in the near future. Thankyou again. Susan Morris.

verified email - 08 Sep 2022

New split system installed as a result of Insurance claim. Probably more expensive than needed to be, but Angelo did a good neat job. However his side kick didn't bother to clean up dust from drilling wall inside.

verified email - 08 Aug 2022

I phoned these guys for a gas hot water system replacement, they came in literally giving me rediculours amount $2600, then they said I need to get rid a working solar unit. I objected to this but they said it's going to cost me alot because their technician has already removed it.

Why remove what is not broken, a gas hot water system costs in the lover $1000, why charge me 1500 on labour when it is not a new installation but replacement.. Non of my pipes where licking before why they are licking after. why not reuse the existing pipes instead of deliberately removing and cutting everything for not reason

I will pay them their money just so I don't have to deal with them ever

Use this company at your own peril

Approximate cost: $2600

Team Smartfix 09 Aug 2022

Hi,
I think you may be confused.
You called us out as you had no hot water. Your gas booster had failed and was not repairable.
You didn't want to pay for a whole new system as required therefore we have you the cheapest option available.

If you saying it wasn't broken why did you call us out in the first place?
You haven't contacted us with any of these concerns either, instead jumping straight online....
Do the right thing buddy

martinm289 09 Aug 2022

I cant believe you are saying i wanted a cheap system, in your view 2600 dollars Rheem hot water system replacement is cheap compared to others

My instant hot was not working yes, but my solar was fine but you removed both.

I even talked to you twice, first it was about the price and second was about my solar hot water tank

so your version is not entirely correct

lyzzyh 19 Jan 2023

I believe the reviewer. Theyre definitely always on the upsale and are hideously expensive.

24 Feb 2022

Thanks for the prompt service the technician fixed our Air conditioning unit & it works like now .

verified email - 30 Jan 2022

Before writing this, I have contacted them with feedback, and after 2 weeks not even an acknowledgement of the email.

Had these guys out to check a split aircon that wasn't working and service a second unit. What they did to the air con was not a service, they cleaned filters I had previously cleaned, sprayed some "stuff" over condensers. I advised that one of the unit had previously blocked the drain and had water spilling inside - I was advised what they did "should" fix it - nothing was checked. Faulty air - con - well there was some cold air coming out of it, and they can replace the unit - once pushed I was advised it was low on gas. The service guy spent more time checking out the meter box and listing all the thinks he thought was wrong - the obvious one which Western Power advised a couple of weeks earlier I needed to get someone in wasn't on the list, and being familiar with the wiring rules, none of the list has to be fixed. What a waste of $388 now to find a competent company to do the job properly.

Approximate cost: $388

20 Oct 2021

Extremely friendly and helpful staff and tradesmen, prompt and obliging. Urgently attended to replace hws and turned up well on time to carry out significant electrical work efficiently.