67 reviews about Telstra BigPond

verified email - 29 Dec 2009

Reasonably reliable service Had a few problems though usually fixed reasonably quick by customer service. Pricing seems reasonable. connection time quick but slows down if doing more than one thing at a time.

Approximate cost: $54 per month

20 Dec 2009

Excellent service all the time, although it can get quite expensive. Sometimes the internet is a bit slow, but overall I would recommend this provider because they have been pretty good. They always help you when you need it.

verified email - 19 Dec 2009

I have been with bigpond for a few years now and i must say that I like the reliability of the service, but the cost per month is quite expensive, my overall experience with bigpond is not so good as there are so many other providers out there that charge half as much

verified email - 10 Dec 2009

The internet rarely disconnected and was very smooth for me. However I changed ISP because the downloads provided was far too less for a lower price somewhere else. However, this is a good ISP if you don't download much.

Approximate cost: $60

verified email - 01 Dec 2009

I ahve been a customer with Bigpond broadband now for about fifteen months and am having no trouble whatsoever, apart from a technical problem which cost me way too much than I was expected for. I didnt need or have any technical issues apart from the helpdesk call.

verified email - 02 Nov 2009

I have been with Big pond broadband for 10.5 years had a few problems to start with when they slowed down the speed but after I paid more for more gigabytes, I am not being slowed but it is like anything it does not come cheap so I am now happy with bigpond.

Approximate cost: $54

verified email - 02 Nov 2009

I was with Bigpond when I first started up internet. We also use bigpond at work.
We constantly have problems with the net being slow or dropping out all together.
Which is not ideal in business. As for value for money there is better deals then what bigpond offer.

verified email - 24 Jul 2009

tried rentals, they are recommended as they provide great delivery times and a great amount in their DVD libraries. great collection with a lot of Japanese animation movies for animation fans. a lot of current new release movies for rental.

Approximate cost: $40

verified email - 11 Jul 2009

I use Bigpond cable and I certainly love the speed of my Internet connection. While I got a deal to set the cable up initially, it cost me about $170 to get cable installed at my new house when I moved. I also had terrible trouble with call centre staff stuffing up installation arrangements twice.

verified email - 29 Jun 2009

Physicall can only have Bigpond where we live - no other provider thanks to the Telstra Smart Community Velocity cableing, not very smart and the price we have to pay is rediculous. No very happy at all

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