bought a phone. an informed sales rep put in the picture. I upgraded my $40 plan to a $70 plan to cover calls as I don't have a landline anymore. As an incentive I received 26.5gibabytes of data usage free for the first month, then 1.5gigabytes of data every month after that for 24months.

Approximate cost: $nothing

i am not impressed in telstra at all . i have it for my computer and as soon as my contract runs will be changing. should have looked into things further. the store itself was big and busy especially if you wanted a mobile phone . didn't want much to do with me cause mine was computer. won't be going back there .hate ringing up because you you always get someone from over overseas that you can't understand wouldn't recommend telstra to anyone for computer. only one good thing plenty of parking

Approximate cost: $60.00

Unlike many people who have mobiles I rely on a land line. This is the same line installed when Telstra was AustralianTelecom, back when it was government owned and I got service if something went wrong, instead of being told it must be my handset and warned that it will cost me an arm and a leg if a technician comes out and it is found that I am wrong and it is not the line that is faulty.
I have found the Filipino call centre staff to be very pleasant and obliging but they have a failure to understand what living rural in Australia means and that if my phone goes bung I can't pop in next door to call them about my problem. If I have called with a problem I am many kilometres from home and, no, I am not happy to wait for days to have it fixed.
That said, when nothing goes wrong, like no one has ploughed through the line for instance, it is an okay service except that it is expensive. And I still get pestered by people from the subcontinent and charities wanting donations/sell raffle tickets though registered on the no call register. Of course.

We signed up for cable broadband. Received the modem after one week and tried activating but could not do so because according to their system, we did not receive our modem as yet. The frustrating part about this experience was that their call centre agents did not know what the issue was and transferred me from one department to another. It wasn't until I called up the second time did they accept that it was a fault on their end and escalated the matter. They also informed me that I would receive a phone call from their team, yet that never happened.

The sad part about this experience is that it appears they knew about this issue for at least a couple of months (just google Bigpond cable issue), and yet their agents were unaware and their fix took about 2 weeks to work.

On a positive note, once up and running, their speeds are quicker than adsl 2 so no complaints there.

yes, hard to find a good phone company, this time was happy with my experience with Telstra, some times you are still going to get drop outs - howewver thsi is reducing each time now, thanks

Approximate cost: $200

I've always hated trying to get assistance from Telstra. It usually involves speaking to an overseas call centre, being put on hold, transferred - and often with no resolution at the end. My latest experience was much better as I used on line chat help. Wonderful. Quick, efficient and resolved my problem courteously and without fuss. I'm a new convert!

i have a home and intertnet bundle with telstra for the past 4 years now i have had other companies trying to get me to switch over , but im satisfeild with telstra and my bundle when ever i make mistakes with computer which is often .i ring telstra and they will talk me through the problem without rushing me they are always understanding and im happy with price so will be staying with telstra

Went to the telstra shop to buy a sim card for iPad and had to wait a little while, but when served the sales person was very friendly and helpful. I got what I needed, no hassle.

Approximate cost: $30

Telstra is a funny company, they have teh best infrastructure in general, especially for mobile but they are too big I think and their service can be very poor..

Mobile Phone: I get far better mobile coverage with Telstra than Optus or Vodafone..

Mobile Broadband: Horrible experience, I tried activating the prepaid broadband account I got and it took 3 days just to activate. First their system was down for 1.5 days and then when it went back up it was a 48 hour delay to activate the account.. Pretty hopeless for a prepaid service they claim you will be able to use right away.

Wired Broadband: I am stuffed with this, ADSL is terrible in my area due to Telstra's poor copper netwrok that they won't spend money on upgrading. Telstra cable runs past our court but they won't run the cable 25m to my house because apparently they don't run more cables as the NBN is coming. My area however is not in the rollout plan for the next 3-5 years so why not get a customer for 3-5 years, especially as I was willing to pay a much higher upfront fee to compensate them for the cable length, but no, won't even talk about it..

Definitely a better experience than Optus offer, overall.
Telstra seem to have their stuff together in the back-end (eg systems work properly and apply credits and special offers properly rather than needing manual intervention). Their offers are competitive and quite agressive particularly on the fixed product front.
The multitude of departments is irritating when you are trying to get through to the right area if your enquiry is 'non standard' and some staff are quite rude and deliberately unhelpful - cold-transferring you to other areas just to get rid of you. But then there are others that are helpful and nice to make up for the rude ones.
Cable broadband is the best - extremely fast and better speeds than any other carriers can offer.