Sadly I cannot agree, My mother needed her phone repaired under warranty and the staff member was supposed to transfer over the phones content and save it, but when she got the phone back this had not been done. The staff and the manager could not offer anything more than I'm sorry.. but really it's not good enough, words are cheap...!! Again Telstra feel they are big and tough and do not need to care about their customers. The community need to vote with their $, use another company, simple..!!

Help a friend to transfer from prepaid CDMA To Next G Mobile contract required special asistance from staff to do the Data Transfer of phone memoy to new sim card and phone - Addressed correctly the type of handset required and special needs of rural and remote customers. Would highl recmmend James again